IT Support Specialist

FLSA Status: Non-Exempt

Pay Range:$18-$20

Location: Buffalo, NY

SUMMARY OF DUTIES:

Under the supervision of the Vice President of Information Technology, the IT Support Specialist is responsible for providing technical support for the organization's information systems and helpdesk. As a member of Information Systems Team, the IT Support Specialist will provide help desk support, create and manage tickets, install and configure IT devices, and work on a variety of IT projects.

RESPONSIBILITIES:

• Provide Level 1 help desk support, escalate problem tickets as necessary and ensure complete and accurate service documentation.
• Provide on-site and remote technical support to locations in and around the Buffalo, NY area.
• Routinely apply problem analysis and troubleshooting procedures to resolve end-user issues.
• Install, configure, maintain and repair computer hardware, software and peripheral equipment.
• Basic Active Directory, MS Exchange, MS Remote Desktop, LAN/WAN, phone support and management.
• Assist with the management of mobile devices and mobile device monitoring.
• Routinely read and interpret technical manuals and documents.
• Assist with the maintenance and tracking of hardware, software and license inventory.
• Provide basic technology training and education for workforce members.
• Schedule and assigned duties are subject to change based on the needs of the program and the clients we serve.

QUALIFICATIONS:

• Minimum 2 year degree in Computer Science/Information Systems or IT-related field.
• Minimum of 2 years of experience working with IT systems/applications; previous help desk experience preferred.
• Candidate must possess excellent customer service skills.
• Excellent organizational and problem solving skills with the ability to effectively manage and prioritize issues and projects including those that may arise unexpectedly.
• Demonstrated working knowledge and experience with Windows OS and MS Office Suite. Short-distance, same-day travel to program locations in and around the Buffalo, NY area.

Some things you can look forward to:

• Welcoming, team environment, that inspires you to thrive and be your BestSelf!
• Rewarding work experience!
• Generous paid time off
• Flexible schedule
• Various student loan forgiveness programs
• Multiple and diverse health insurance options
• Many other unique lifestyle & personal insurance options
• Tuition reimbursement
• CASAC certification tuition support
• Professional license/certification renewal reimbursement
• Defensive driving course reimbursement (if required for position)
• Career growth and advancement opportunities
• We look forward to telling you more!