Senior Engineering Manager

As the Senior Engineering Manager, you will lead a team of engineers responsible for building and operating critical customer-facing fulfillment experiences across web and mobile channels, driving technical strategy, delivery execution, operational excellence, and engineering culture for highly visible experiences that connect customers with real-time fulfillment and inventory capabilities. You will partner closely with product, UX, architecture, and engineering leaders to define roadmaps, deliver innovative experiences, and ensure platform reliability, scalability, accessibility, and performance, while fostering a culture of ownership, continuous improvement, and collaboration and coaching and developing a high-performing engineering organization.

This role is hybrid, which means you will be required to work in the office Monday through Thursday Best Buy’s headquarters and Fridays virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What you'll do

• Lead and develop engineering teams responsible for Fulfillment Experience capabilities across web, mobile, and hybrid application platforms, fostering a culture of accountability, innovation, and customer obsession..
• Define and execute the technical vision and roadmap for customer-facing fulfillment experiences, including product availability, fulfillment options, add-to-cart, location preferences, and trade-in experiences..
• Partner with Product Management, UX, Architecture, Commerce, FAIR platform teams, and business stakeholders to align technology investments with business outcomes and customer needs..
• Drive delivery excellence across multiple initiatives by managing priorities, dependencies, risk, team capacity, and execution plans while promoting Agile, CI/CD, and modern engineering practices..
• Provide technical leadership for modern customer-facing applications built using technologies such as React, React Native, Next.js, Node.js, GraphQL, and cloud-native platforms..
• Champion exceptional user experiences by establishing high standards for application performance, accessibility, usability, reliability, and scalability..
• Lead operational excellence efforts, including production support, incident management, root cause analysis, observability, and continuous improvement initiatives..
• Coach and mentor engineers and emerging technical leaders while supporting hiring, performance management, career development, and succession planning..
• Collaborate with FAIR platform teams and enterprise engineering partners to ensure seamless integration between customer experiences and underlying fulfillment, availability, inventory, and reservation systems..
• Leverage AI-assisted development practices, engineering metrics, and modern tooling to improve engineering productivity, quality, and speed of delivery..
• Support major product launches and high-demand shopping events by ensuring resiliency, scalability, and operational readiness of customer-facing fulfillment experiences..

Basic qualifications

• Bachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience
• 5 or more years of relevant software engineering experience building and supporting modern web applications and distributed systems
• 4 or more years of experience developing applications using modern web technologies such as React, React Native, Next.js, Node.js, JavaScript/TypeScript, GraphQL, and related frameworks
• 2 or more years of experience managing and/or leading engineering teams, including day-to-day people leadership, coaching, and career development
• Experience delivering customer-facing digital products in Agile environments using modern software development lifecycle practices
• Experience with observability and monitoring platforms such as Splunk, Kibana, OpenSearch, Grafana, Dynatrace, or similar tools
• Experience building and operating applications in cloud environments such as Google Cloud Platform (GCP), AWS, or similar platforms
• Experience with API-driven architectures, integration patterns, and modern development practices including CI/CD and automated testing
• Strong written and verbal communication skills with the ability to influence technical and business stakeholders

Preferred qualifications

• Bachelors degree in Computer Science, Engineering, Information Technology, or related field..
• 7+ years of relevant professional experience
• Experience leading teams responsible for large-scale customer-facing e-commerce, digital commerce, or retail experiences
• Experience managing engineering teams, including hiring, organizational planning, performance management, coaching, and talent development.
• Experience with React, React Native, Next.js, Node.js, GraphQL, and modern frontend architecture patterns
• Experience optimizing user experience performance metrics, including page load times, responsiveness, and reliability at scale
• Experience leading teams through complex production incidents and driving long-term operational improvements
• Experience supporting highly visible customer journeys such as shopping, fulfillment, inventory availability, checkout, or order management
• Experience working with fulfillment, inventory, supply chain, commerce, or omnichannel retail technology domains
• Experience leveraging AI-powered development tools and modern engineering practices to improve team effectiveness and software quality
• Experience delivering solutions across multiple products, teams, and platforms with complex organizational dependencies​​​​​​​

What’s in it for you We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. ™

Best Buy is an equal opportunity employer