Desktop Support Technician

As the Desktop Support Technician you will provide onsite and remote technical support for all internal customers (Best Buy Health employees) as it relates to their computing environment, including devices, services, and software. This individual will be responsible for tracking all issues through our ticketing system and following Service Level Agreements (SLA’s). The ability to listen to the employee’s needs, resolve expressed concerns, and improve the quality of the internal customer’s computing environment is the key to success in this position. This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Reno, NV. You might be asked to come into the office up to 3 days per week. What you'll do

• Respond to incoming tickets requesting assistance as it relates to the internal customers computing environment.
• Troubleshoot and provide support via phone, email and in person.
• Document processes and solutions in our Help Desk Knowledge base
• Provide on-call support 24/7 on a rotating basis.

Basic Qualifications

• Minimum 3 years of experience in a desktop network support environment required.

Preferred Qualifications

• Knowledge of Windows 10, Windows 11, and Office 365
• Software installation and network troubleshooting
• Knowledge of Citrix virtual machines or similar
• A+ Certification
• Associate degree preferred

What’s in it for you

We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:

• Competitive pay
• Great employee discount
• Financial savings and retirement resources
• Support for your physical and mental well-being

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.