Jobs in the United States

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Project Analyst
OSC Global
Remote, United States
Follow DevSecOps, software development, release management, change management, quality assurance, and production support processes and procedures.
Added 2 mins ago
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Senior Technical Program Manager - AV Engineering
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Sunnyvale, CA
- $171,600 to $229,300 USD / year
- You have 5+ years of experience leading complex, multi-team software, robotics or technology programmes, or a strong track record operating at this level. You take ownership, act…
Added 5 mins ago
Technical Program Manager 3
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Tualatin
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time
Added 6 mins ago
Manager Compliance Support Services
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The Manager oversees the Facilities Management Operating System (FMOS™) policy and program updates, coordinating modifications with field operations to ensure survey readiness. This…
Added 7 mins ago
Senior Manager, Personnel Services
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Santa Ana, CA
A Senior Manager of Business Optimization position for Profit Recovery Partners is an individual with experience in consulting to develop and negotiate innovative expense reduction…
Added 8 mins ago
Design Manager
PIVOT
San Jose, CA
…Knowledge in furniture design trends, space planning and design technology required. Experience/familiarity with AutoCad, rendering software, and M.S. Office…
Added 8 mins ago
Technical Delivery Manager IV
Domino's
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Relevant software development or delivery tools specific to the organization’s technology stack
Added 10 mins ago
Digital Factory Software Systems Engineer
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San Diego
You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km)
Added 11 mins ago
Facilities Maintenance Supervisor
Panasonic North America
De Soto, KS
…As part of our team, you’ll help push the limits of battery technology, enhancing performance and efficiency in sustainable…
Added 11 mins ago
Facilities Maintenance Supervisor
Panasonic North America
De Soto, KS
…As part of our team, you’ll help push the limits of battery technology, enhancing performance and efficiency in sustainable…
Added 11 mins ago
Senior Product Manager, Digital Laboratory Platforms
ThermoFisher Scientific
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· Lead product strategy execution for digital platform capabilities that serve multiple software products, workflows, and customer experiences across TDX.
Added 11 mins ago
Travel & Expense Specialist Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
Added 11 mins ago
Clinical AI Strategist - Pharmacist
Wolters Kluwer
Wichita, KS
…quality bar for accuracy, safety, and trust. This is a product development role embedded in an AI development team, not an editorial or content-authoring role. Clinical AI Strategist input…
Added 11 mins ago
IT Manager – Manufacturing & Quality Applications
Spirit AeroSystems
Wichita, KS
The IT Manager – Manufacturing & Quality Applications is one of the most consequential leadership roles within Boeing Wichita’s IT organization. This position sits at the intersection of…
Added 11 mins ago
Sr Project Controls Professional (Data Center)
Jacobs
Wichita, KS
At Jacobs, we’re partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery…
Added 11 mins ago
Engineering Tech II/Sr/Lead
Evergy, Inc.
Wichita, KS
Must have a satisfactory work record including excellent attendance
Added 11 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Topeka, KS
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 11 mins ago
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Oracle HRIS Senior Analyst
Pacific Northwest National Laboratory
Topeka, KS
- $107,900 USD / year
Experience serving as a Product Manager in an agile/scrum software development and improvement environment.
Added 12 mins ago
Product Manager, Platform – Interfaces & Web Services
Cardinal Health
Topeka, KS
4–8 years of related experience, including product management, product ownership, business analysis, healthcare technology, enterprise SaaS, platform products, or software development…
Added 12 mins ago
Clinical Informaticist
Wolters Kluwer
Topeka, KS
The Clinical Informaticist combines clinical expertise, healthcare informatics, and data science to support the development, implementation, and optimization of Wolters Kluwer Health…
Added 12 mins ago
VP – Software Delivery
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Lead multiple support teams responsible for advanced technology design, development, integration, testing, training, deployment, operations and/or maintenance efforts.
Added 13 mins ago
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Staff SW Engineer, Ground & Control Services
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Remote, United States
- $155,000 to $180,000 USD / year
…can have big consequences. You’re comfortable applying modern software development practices and navigating both low-level and cloud-based technologies. Most importantly, you know how to…
Added 14 mins ago
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Senior Quality Manager
Until
United States
- $180,000 to $225,000 USD / year
Quality at Until Labs is core to earning trust in a technology with profound clinical stakes. As Senior Quality Manager you will make sure the product is designed, documented, and proven to…
Added 14 mins ago
Physical Security Project Manager
ZBETA Consulting
Remote, United States
…organizations and individuals in the world. We leverage a Data-Driven, Technology-Led, Human-Centered approach in order to help our clients architect and engineer superior physical security…
Added 18 mins ago
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Senior Project Manager – Semiconductor & Advanced Manufacturing
CSL-Consulting
Boston, MA
- $140,250 to $190,000 USD / year
…microelectronics, advanced manufacturing, life sciences, science and technology, higher education, and commercial sectors to deliver innovative, high-quality facilities that support their…

Bertelsmann-Jobs

Manager, Professional Services

Morrisville, NC, United States

$80,000 to $109,500 USD / year

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Job details

Pay: $80,000 to $109,500 USD / year
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Description Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

Job Description

The Manager, Professional Services leads a customer-facing SaaS services team and is accountable for predictable delivery, team performance, operational excellence, and scalable growth across one or more service lines, including implementation, migrations, managed services, education services, and technical services. This leader uses data, automation, and responsible AI to improve capacity decisions, delivery efficiency, employee effectiveness, and the customer experience. The role translates business priorities into clear operating rhythms, develops high-performing professionals, and partners across Sales, Product, Customer Success, Support, Finance, and Technology to deliver measurable customer and business outcomes.

WHAT YOU'LL DO:

Team Management

Lead, coach, and develop a team of project coordinators, implementation consultants, project managers, managed services consultants, and/or other services professionals.
Establish clear goals, role expectations, decision rights, and accountability aligned to department and company priorities.
Conduct effective one-on-ones, performance conversations, talent reviews, and development planning; provide timely, specific feedback and recognition.
Build team capability in SaaS delivery, consultative practices, project leadership, data fluency, AI literacy, change management, and customer communication.
Create equitable opportunities for stretch assignments, cross-training, mentorship, and career progression; maintain succession and talent-risk plans.
Foster an inclusive, innovative, and high-accountability culture focused on learning, collaboration, customer outcomes, and continuous improvement.
Monitor workload sustainability and team health, taking action to address burnout risk, performance barriers, or skill gaps.

Service Delivery and Customer Outcomes

Own the successful delivery and day-to-day performance of assigned service lines, including adherence to scope, schedule, quality, and customer commitments.
Use leading and lagging indicators to identify delivery, adoption, satisfaction, margin, and retention risks; coordinate corrective action and escalation.
Ensure customer-facing teams apply consistent delivery methodologies, documentation standards, governance, and risk management practices.
Partner with customers and internal stakeholders to resolve complex issues, clarify tradeoffs, and maintain confidence through transparent communication.
Represent the voice of the customer in cross-functional planning and drive improvements that reduce friction across the end-to-end customer journey.
Support complex sales opportunities by validating scope, delivery approach, effort, dependencies, risk, pricing inputs, and capacity.

Operational Excellence, AI, and Innovation

Design and maintain scalable processes, operating rhythms, controls, playbooks, and service standards that improve quality, consistency, speed, and cost effectiveness.
Build a practical innovation pipeline that identifies, tests, measures, and scales improvements based on customer and employee needs.
Champion responsible use of AI, automation, and digital tools to reduce manual work, improve decision quality, accelerate knowledge access, and strengthen the customer experience.
Partner with appropriate functions to ensure AI-enabled workflows follow company requirements for security, privacy, data governance, human review, and risk management.
Define baseline performance, expected benefits, adoption measures, and control points for improvement initiatives; validate outcomes before scaling.
Eliminate non-value-added work, standardize repeatable activities, and improve handoffs across teams through root-cause analysis and continuous improvement methods.
Maintain reliable service-line data and dashboards; translate insights into priorities, decisions, actions, and measurable results.

Capacity, Workforce, and Business Planning

Own short- and medium-term capacity planning for assigned teams using pipeline, backlog, project complexity, skills, productivity, utilization, time-off, and demand assumptions.
Create scenario plans and recommend hiring, contractor use, cross-training, redeployment, sequencing, or demand-shaping actions to balance customer commitments, employee capacity, and financial objectives.
Monitor utilization, throughput, backlog aging, forecast accuracy, and staffing risk; intervene early when supply and demand are misaligned.
Partner with Sales, Finance, and delivery leaders on bookings forecasts, start-date commitments, resource assumptions, and investment decisions.
Ensure work is assigned based on skills, development goals, availability, customer needs, and business priorities.
Manage assigned operating expenses and approval processes in accordance with company policies and authority levels.

Qualifications

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s degree or equivalent combination of education and relevant experience.
3 or more years of people leadership experience in Professional Services, Implementation, Customer Success, Support, or a related customer-facing function.
3 or more years of experience in a SaaS, subscription software, technology, or technology-enabled services environment.
Demonstrated experience managing customer delivery, team performance, capacity, operational metrics, and continuous improvement.
Experience using project, resource management, CRM, analytics, collaboration, and/or workflow automation tools.
Working knowledge of project management methodologies and common SaaS implementation practices.

IT WOULD BE NICE IF YOU:

Experience leading implementation, migration, integration, managed services, education services, or technical services teams.
Experience implementing AI-assisted workflows, automation, knowledge management, analytics, or digital transformation initiatives.
Experience with professional services automation, resource planning, forecasting, financial management, and service-line performance.
PMP, Lean, Six Sigma, change management, agile, or relevant AI/data certification.
Knowledge of Relias products, services, customers, and common integrations, including file-based integrations, SSO, APIs, and web services.

Additional Information Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions. Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter. All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG. The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here. You can contact the company’s Data Protection Officer at the above-mentioned postal address. Further information on data protection and your rights can be found here.

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Jobs in the United States