Automotive Service Advisor

Job Description

Berman Hyundai is looking to add an experienced Service Advisor to the team!

Job Title: Service Advisor

Location: Lincolnwood, IL

Pay: $115,000+ year - Commission pay plan Schedule

• Full-time (40 hours, 5 days/week)
• Sundays always off
• Second day off alternates weekly (Set Weekday off vs. Saturday off)
• Every other weekend completely off

Job Responsibilities

• Greet customers promptly and courteously upon arrival at the service drive
• Obtain customer and vehicle information
• Listen attentively to customers' concerns and accurately document their vehicle service needs
• Determine and recommend necessary maintenance based on age, mileage and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have
• Comfortably and clearly explain all completed work and charges to the customer
• Coordinate service appointments and ensure timely completion of service orders
• Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction

Company Benefits:

• Competitive PTO Policy
• Multiple Low-Cost Medical Insurance Options
• Low-Cost Dental, Vision & Life Insurance Options
• Short Term & Long Term Disability
• Fully PAID Training
• 401K
• Automotive Service & Sales Discounts
• Opportunities for Advancement

Qualifications

• Dealership Service Advisor experience, required
• Tekion and Hyundai experience, highly preferred.
• Clean driving record and valid driver’s license
• Strong interpersonal skills with the ability to build rapport and establish trust with customers
• Excellent communication skills, both verbal and written
• Detail-oriented with the ability to accurately document service requests and recommendations
• Ability to multitask and prioritize tasks in a fast-paced environment

Additional Information All your information will be kept confidential according to EEO guidelines.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.