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Aerospace Machinist
BNH
Arnold AFB, TN
- $39.88 to $44.31 USD / hour
The successful candidate will under general supervision perform technical, mechanical, electrical, and manual work in the testing, operating, and/or assembly and shop areas of an…
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ET Test Controller
BNH
Arnold AFB, TN
- $41.89 to $46.54 USD / hour
Coordinate with Test/Plant Control Room Operation Engineers, Supervision, Engineering Support and Base Utilities
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ET Test Controller
BNH
Arnold AFB, TN
- $41.89 to $46.54 USD / hour
Coordinate with Test/Plant Control Room Operation Engineers, Supervision, Engineering Support and Base Utilities
Added just now
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Instrument Technician - Specialist
BNH
Arnold AFB, TN
- $41.89 to $46.54 USD / hour
…Work must generally be accomplished with minimal or no outside technical support or procedures and requires a high level of independent problem analysis. This job requires that diagnostic…
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Fuel Farm Machinist
BNH
Arnold AFB, TN
- $39.88 to $44.31 USD / hour
Must be proficient in reading, writing, and speaking English to comprehend technical orders (TOs), safety directives, and emergency procedures in a high-hazard fuel storage or testing…
Added just now
B
Fuel Farm Machinist
BNH
Arnold AFB, TN
- $39.88 to $44.31 USD / hour
Must be proficient in reading, writing, and speaking English to comprehend technical orders (TOs), safety directives, and emergency procedures in a high-hazard fuel storage or testing…
Added just now
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Pipefitter
BNH
Arnold AFB, TN
- $39.88 to $44.31 USD / hour
Must be proficient in reading, writing, and speaking English to comprehend technical manuals, safety protocols, and emergency procedures on an active industrial facility.
Added just now
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Administrative Support Specialist
BNH
Dayton / Wright-Patterson AFB, OH
- $34.22 to $45.62 USD / hour
Deliver comprehensive administrative and operational support to engineering, technical, and facility leadership teams across AVSF and LGTF, including supporting logistics operations as…
Added just now
B
Pipefitter
BNH
Arnold AFB, TN
- $39.88 to $44.31 USD / hour
Must be proficient in reading, writing, and speaking English to comprehend technical manuals, safety protocols, and emergency procedures on an active industrial facility.
Added just now
B
Operating Engineer
BNH
Arnold AFB, TN
- $38.44 to $42.71 USD / hour
The successful candidate will under the general supervision perform technical, mechanical, electrical and manual work in the testing, operating, and/or assembly and shop areas of an…
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Dir Engineering
Consumers Energy
JACKSON, MI
Direct a highly specialized team of engineers that provides protection and SCADA engineering support to CE electrical projects through the creation of relay recommendations and relay…
Added 1 min ago
Facility Commercial Plumber/Mechanic - Administrative Services - Akron FirstEnergy Headquarters
FirstEnergy
Akron, OH
…spending. The position must maintain a safe work environment and support a workplace of respect, appreciation, and acceptance for…
Added 1 min ago
Machinist
Associated Materials, LLC
Ennis, TX
…process. This position provides direct machining and tool-room support to Production and Maintenance, with a primary focus on maintaining cut-off dies, knives, blades, tooling, fixtures,…
Added 1 min ago
Production Supervisor - night shift
Associated Materials, LLC
Ennis, TX
…initiatives. The supervisor partners closely with maintenance, engineering, quality, and supply chain to maintain an efficient and safe manufacturing…
Added 1 min ago
Packaging Engineer
Associated Materials, LLC
Cuyahoga Falls, OH
Mechanical Engineer Degree preferred; or Associates degree in a technical engineering trade or equivalent
Added 1 min ago
Operations Excellence Manager
Associated Materials, LLC
Ennis, TX
Education: A bachelor's degree in engineering, operations, business or a related technical field is required. A master's degree is preferred.
Added 1 min ago
Data Analyst I - Distribution System Operations
FirstEnergy
Akron, OH · NJ · OH · WV · PA
Collaborate with Engineering, Operations, IT, Customer Service and Regulatory teams to translate business needs into functional requirements and support cross-functional initiatives
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Field Application Engineer
DISTRAN USA Corp.
Remote, United States
…after-sales journey. You will deliver customer training and technical support, helping customers maximize the value of Distran's products while building strong, long-term…
Added 1 min ago
DT
Missile Modeling IR Plume Engineer - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $130,000 USD / year
Threat Systems Engineering (TSE) is responsible for the development and delivery of high-fidelity threat modeling products in support of the Missile Defense Agency (MDA) and MDA's Ballistic…
Added 1 min ago
Electrical Engineer, Protection
FirstEnergy
Brecksville, OH · Reading, PA · Greensburg, PA
Providing technical support and guidance to develop transmission and sub-transmission infrastructure projects, plans and capital budgets to maintain the reliability and integrity of the FE…
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DT
Jr. Modeling & Simulation Systems Engineer - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $130,000 USD / year
Threat Systems Engineering (TSE) is responsible for the development and delivery of high-fidelity threat modeling products in support of the Missile Defense Agency (MDA) and MDA's Ballistic…
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Threat Systems Data Management Specialist - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $130,000 USD / year
Threat Systems Engineering (TSE) is responsible for the development and delivery of high-fidelity threat modeling products in support of Missile Defense Agency (MDA) and MDA's Missile…
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Advanced Business Analyst - PA Operations - Greensburg Corporate Center
FirstEnergy
Greensburg, PA
The Business Analyst provides critical analytical, technical, and operational support to the FE PA operations team to identify opportunities for improvement in resource management, finance,…
Added 1 min ago
Substation Engineering
FirstEnergy
Akron, OH
…self-directed with an interest and / or ability to create and manage engineering designs, equipment and standards for the Substation Engineering group within FirstEnergy. This position will…
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Mill Manager
Asarco LLC
Sahuarita, AZ
May serve as Project Manager or Technical Expert on mill modification projects.

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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