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Operating Engineer
BNH
Arnold AFB, TN
- $38.44 to $42.71 USD / hour
Four years of experience as an Operating Engineer in the working section of an aeronautical test facility operations or 6 years of experience in the trade, experience is defined as a…
Added just now
Prin Renewables Engineer
Consumers Energy
JACKSON, MI
The Principal Renewables Engineer will be responsible for the design, construction, and maintenance of solar, wind, and hydroelectric power plants as well as new technologies and systems…
Added 1 min ago
Machinist
Associated Materials, LLC
Ennis, TX
Manufacture replacement parts for extrusion equipment, cut-off systems, tooling, fixtures, guides, shafts, bushings, spacers, pins, sleeves, and other machine components.
Added 1 min ago
Human Resources Manager
Great Dane LLC
Kewanee, IL
Ensure effective administration of HR programs, systems, policies, and procedures.
Added 1 min ago
DT
Missile Modeling IR Plume Engineer - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $130,000 USD / year
Davidson Technologies Inc. is seeking a Missile Modeling IR Plume Engineer in Colorado Springs, CO.
Added 1 min ago
Electrical Engineer, Protection
FirstEnergy
Brecksville, OH · Reading, PA · Greensburg, PA
Performing timely analysis of automatic tripping of the transmission and sub-transmission systems. Gathering and analyzing SCADA alarm data, relay targets, digital fault recorder and relay…
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DT
Jr. Modeling & Simulation Systems Engineer - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $130,000 USD / year
Davidson Technologies Inc. is seeking a Jr. Modeling & Simulation Systems Engineer in Colorado Springs, CO.
Added 1 min ago
Substation Engineering
FirstEnergy
Akron, OH
…includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated…
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DT
DevOps Engineer - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $140,000 USD / year
Davidson is seeking a DevOps Engineer in Colorado Springs, CO. This position supports the Modeling and Simulation Vistas - Threat and Advanced Simulations Development (MSV‑TASD) program and…
Added 1 min ago
Mine Engineering Tech (Surveyor)
Asarco LLC
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Sr. Project Engineering Manager
Asarco LLC
Marana, AZ
Ensure engineering and design processes, systems, and software are properly setup and implemented. Coordinate quality audit verifications to ensure compliance with all relevant engineering…
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Engineer Mining EDP
Asarco LLC
Kearny, AZ
The Mining Engineer EDP position will rotate through technical and operational roles in Technical Services and Mine Operations. They will get experience planning, tracking and reconciling…
Added 1 min ago
Process Control Engineer I
Asarco LLC
Marana, AZ
ASARCO is seeking a motivated entry-level Process Control Engineer I to support the reliability, maintenance, troubleshooting, and continuous improvement of automation systems across our…
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Sr. Engineer Mine
Asarco LLC
Marana, AZ
The Senior Mining Engineer is responsible for developing, maintaining, and managing short-, mid-, and long-range mine plans for an open-pit copper operation mining approximately 65,000 tons…
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Electrical Design Engineer
ACCO Engineered Systems
Pasadena, CA
Respond to RFI's for the project and accurately review submittals with limited input from the Sr. Engineer.
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Jr. Infrared Hard Body Systems Engineer - Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $112,000 USD / year
Davidson Technologies Inc. is seeking a Jr. Infrared Hard Body Systems Engineer in Colorado Springs, CO.
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Procurement Engineer
ACCO Engineered Systems
Commerce, CA
- $81,000 to $106,500 USD / year
This Procurement Engineer role provides comprehensive on-site supply chain assistance, embedding a dedicated employee within the project team. This individual serves as the primary point of…
Added 1 min ago
DT
Network Engineer- Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $130,000 USD / year
The Network Engineer will configure, maintain, patch, STIG, troubleshoot and install network related hardware to include devices such as HP Aruba Network Switches. The successful candidate…
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Jr. Kinematic (Threat Modeling) Systems Engineer- Colorado Springs, CO
Davidson Technologies, Inc.
Colorado Springs, CO
- $90,000 to $120,000 USD / year
Davidson Technologies Inc. is seeking a Jr. Kinematic (Threat Modeling) Systems Engineer in Colorado Springs, CO.
Added 2 mins ago
Infrastructure Engineer
Rice University Minimal Template
United States
4+ years of related experience in an Infrastructure Engineer or Systems Administrator role.
Added 3 mins ago
Test Engineer
Canvas II, LLC.
Redstone Arsenal, AL
Canvas is seeking a Test Engineer to support test and evaluation activities for Project Office customers. This announcement may be used to fill multiple positions.
Added 3 mins ago
Test Capabilities Integration Engineer
Canvas II, LLC.
Kirtland AFB, NM
We are seeking a highly skilled Integration Lead/Systems Engineer to interface directly with contractors developing test support equipment for the 704th TG/OL-A under the LRKC effort. This…
Added 4 mins ago
KU
Boiler Room Engineer - Stratford Jefferson - Full Time
Kennedy University Hospitals, Inc
Camden County, NJ
- Full-time
…equipment such as water softeners, air compressors, water treatment systems and associated piping, chillers, tower and auxiliary systems. Performs daily chemical water treatment of the…
Added 6 mins ago
Engineering Manager
American Woodmark
Lincolnton, NC
5-10 years as an engineer in an industrial environment
Added 6 mins ago
Mechanical Robotics Engineer
American Woodmark
Lincolnton, NC
The Manufacturing Engineer – Robotics & Automation is responsible for driving process improvements, equipment reliability, automation initiatives, and robotics integration throughout the…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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