Jobs in the United States

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Added 7 hours ago
Associate Research Scientist
ThermoFisher Scientific
Collegeville, PA
We are seeking a highly motivated Cellular & Molecular Biologist to join our Target Validation department within Target Discovery. The team provides critical scientific support for cell…
Added 19 hours ago
Safety Specialist
Premier Staffing Solution
BUFFALO, NY
…field is listed as required; bachelor's degree is preferred. * Supervisor safety training preferred. * 2-4 years of experience required.Hands-on experience with g-Risk/Safety FMEA, PS18…
Added 23 hours ago
Supervisor Construction Surveillance Engineer
BB&E
North Charleston, SC
BB&E is a full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the…
Added 1 day ago
Telecommunications Equipment Installer IV
KGPCo Services, LLC
Darbydale, OH
…talented professionals to join our team. We deliver comprehensive engineering, construction, and network solutions that support the evolving connectivity and infrastructure needs of our…
Added 1 day ago
Hospital Lab Technician 1
UCSF
San Francisco, CA
Communicate with a supervisor and engineering when there are issues with the pneumatic tube system.
Added 1 day ago
Mechatronics Engineer III
California Institute Of Technology Jet Propulsion Laboratory
United States
You will be working as a Mechatronics Engineer within the Mechanical Engineering, Integration, and Test Section, which leads the design, analysis, development, integration, and test of…
Added 1 day ago
IT Lead Developer, SAP Solutions (Hybrid)
Eversource Energy Service Company
Berlin, CT
…and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on…
Added 1 day ago
Lead Interface Engineer
The University of Texas at Austin
AUSTIN, TX
Interface Architecture, Development & Engineering
Added 1 day ago
Senior Mold Maker (A or B Shift)
Roechling Medical Rochester L.P.
United States
…long-term mold performance. The Mold Maker works closely with Tool Engineering, CNC departments, and Manufacturing to support new builds, engineering changes, troubleshooting, and…
Added 1 day ago
Manufacturing Execution System Intern
BorgWarner Industrial Solutions LLC
Hendersonville, NC
Controls Systems Engineering Co-op - Manufacturing Systems
Added 1 day ago
PH
IT Support Center Supervisor
Paul Hastings
Washington, DC · NY
- Up to $135,000 USD / year
The IT Support Center Supervisor is responsible for overseeing the day-to-day operations of the firm's outsourced IT Support Center, ensuring the delivery of high-quality, customer-focused…
Added 1 day ago
Sr. Sys Engineer
Berkley
Wilmington, DE
…operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API…
Added 1 day ago
IT Lead Developer, SAP Solutions (Hybrid)
Eversource Energy
Berlin, CT
…and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on…
Added 1 day ago
Senior Director, Product Development
MTA
New York, NY
Develops the stages of the product lifecycle, from ideation, definition, prototyping, design, validation & testing, launch, run stage, and eventual product retirement.
Added 1 day ago
Supervisory Interdisciplinary
U.S. Army Criminal Investigation Command
Fort Gillem, GA
Summary About the Position: You will serve as the Quality Management Supervisor for the U.S. Army Criminal Investigation Laboratory (USACIL), directing comprehensive forensic quality…
Added 1 day ago
Data Science Specialist
Stride, Inc.
Saint Paul, MN
· Perform data validation, reconciliation, and completeness and accuracy procedures.
Added 1 day ago
Quality Engineer I 207462
Baxter Healthcare Corporation
Cleveland, MS
…of patients worldwide.Key Responsibilities Perform process validation, process capability, and process control studies for assigned areas. Drive quality/manufacturing projects by applying…
Added 2 days ago
EDS & LV Power Supply Hardware Quality Lead
Ford Motor Company
Dearborn, MI
As the EDS & Power Supply HW Quality Supervisor – Electronics Platforms Warranty & Customer Quality, you will work cross-functionally with Engineering, Manufacturing, Service, Supplier…
Added 2 days ago
Forward Model & Issue Resolution Quality Insights Supervisor
Ford Motor Company
Dearborn, MI
…Partner with product, program, software, hardware, systems engineering, validation, manufacturing, service, and quality teams to keep stakeholders…
Added 2 days ago
IVI & Audio Hardware Quality Supervisor
Ford Motor Company
Dearborn, MI
As the IVI Hardware Quality Supervisor – Electronics Platforms Warranty & Customer Quality, you will work cross-functionally with Engineering, Manufacturing, Service, Supplier Quality,…
Added 2 days ago
Access and Systems Consultant
Kaiser Permanente
Aurora, CO
Responsible for system configuration, build, validation, and ongoing support of assigned department applications.
Added 2 days ago
Manufacturing Technician II - Sterile Filling (Dayshift)
RESILIENCE US INC
Fairfield, OH
…www.resilience.com The Manufacturing Technician II reports to a Supervisor/Manager on the Manufacturing floor, supporting Filling operations. This position requires working in various…
Added 2 days ago
Supervisor, Manufacturing Process Engineering
ThermoFisher Scientific
Cincinnati, OH
As a Supervisor of Manufacturing Process Engineering at Thermo Fisher Scientific, you will optimize production processes, implement new technologies, and drive continuous improvement…
Added 2 days ago
DCN Cost Control Analyst
Schlumberger
Shreveport, LA
Collaborate with project controls, procurement, construction management, engineering, and finance to align cost and schedule narratives.
Added 2 days ago
Enterprise Architecture Manager, Senior Vice President
Citigroup
Irving, TX
2. Multi-Agent Systems, Autonomous Engineering & AI Architecture

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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