Jobs in the United States

25+ jobs

Save this search

Added 2 hours ago
GCP Cloud Analytics Engineer
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · NY · Philadelphia, PA · Pittsburgh, PA · Rosslyn, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Added 5 hours ago
Senior Data Engineer, AI/ML Platforms
Baldwin Group Colleague, Inc.
Remote, United States
The Sr Data Engineer will design and manage data systems, pipelines, and management tools. They will oversee junior data engineers, recommend and deploy data models, and lead projects…
Added 5 hours ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
The Senior Principal Cyber Security Engineer/Specialist is the highest-level technical and strategic leader, responsible for shaping the organization's global cybersecurity vision and…
Added 5 hours ago
Sr. DevOps Engineer
PAYCO The Clearing House Payments Company L.L.C.
United States
Position Summary: This position is for a Sr. DevOps Engineer focused on CI/CD tooling for the on-premise and AWS infrastructure. This position will work closely with developers, QC and…
Added 6 hours ago
Modeling & Simulation Systems Engineer (3/4) (Principal or Sr. Principal)
Northrop Grumman
San Diego · El Segundo
Northrop Grumman Aeronautics Systems has an opening for a Modeling & Simulation Systems Engineer to join our team of qualified, diverse individuals within our Research and Advanced…
Added 6 hours ago
JA
Sr/Staff Automation Controls Engineer
Joby Aviation
San Carlos, CA
- $131,700 to $213,100 USD / year
Joby Aviation is seeking a Senior/Staff Automation Controls Engineer to make the machines that make our aircraft. As part of this team located in San Carlos, CA, you will develop custom…
Added 7 hours ago
Sr. Implementation Engineer (MANTL)
Alkami Technology, Inc.
Remote, United States
The Sr Implementation Engineer serves as a fully qualified technical implementation professional responsible for leading complex client implementations, resolving advanced technical issues,…
Added 7 hours ago
AM
Sr. Silicon Design Engineer
Advanced Micro Devices
Fort Collins, CO
- $157,463 to $182,520 USD / year
Job Role and Responsibility: AMD, Inc., is hiring Sr. Silicon Design Engineer to Research, design, develop, and/or test electronic components and systems for semiconductor and related…
Added 7 hours ago
Sr. Engineer Mine
Asarco LLC
Marana, AZ
The Senior Mining Engineer is responsible for developing, maintaining, and managing short-, mid-, and long-range mine plans for an open-pit copper operation mining approximately 65,000 tons…
Added 7 hours ago
Sr. Sys Engineer
Berkley
Wilmington, DE
Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours…
Added 9 hours ago
Sr. Systems Integration Engineer – IVI, OTA & Diagnostics Software
Ford Motor Company
Louisville, KY
Scripting/automation experience (Python, Shell) for diagnostic/OTA validation tooling
Added 11 hours ago
Sr. Software Engineer - AI and Data Platforms
Nextonic Solutions LLC
Rockville, MD
Senior Software Engineer - AI and Scientific Data Platforms
Added 15 hours ago
Sr. Process Engineer
Asahi Kasei America
TROY, NY
…Company: Crystal IS, Inc. Job Description: JOB TITLE: Sr. Process Engineer Department: Manufacturing & Substrate Location: Green Island, NY…
Added 15 hours ago
C
Sr. Python and Snowflake Developer (Onsite)
Cognizant
Buffalo, NY
- $100,000 to $135,000 USD / year
Job Title: Senior Data Engineer – Snowflake & Python
Added 15 hours ago
Senior Associate, Data Scientist - Alternative Data Strategy
Capital One
New York, NY
…Scientist, you will evaluate emerging vendors and data products, engineer high-impact features, build scalable processing and monitoring systems, and serve as the dedicated data domain…
Added 15 hours ago
Sr. Systems Engineer AI Platforms
Baker123 Tilly Advisory Group, LP.
NEW YORK, NY
Added 16 hours ago
DR
Sr. Software Engineer
Development Resource Group, Inc.
Mounds View, MN
- $40 to $65 USD / hour
We are seeking a Senior Software Test Automation / HIL Engineer to develop and maintain Hardware-in-the-Loop (HIL) test environments, build advanced Python automation solutions, and drive…
Added 20 hours ago
Sr. Computational Scientist/Engr.
Triton Systems, Inc.
Chelmsford, MA
We are seeking a Senior Computational Scientist / Engineer to provide technical leadership on research and development efforts within our Applied Computational Engineering group. This role…
Added 20 hours ago
Sr. Systems Engineer - AI Gateway Platform(Remote)
CrowdStrike
Jefferson City, MO
CrowdStrike is seeking an experienced Systems Engineer to own, scale, and secure our enterprise Kong AI Gateway platform as a core technical pillar of the AI Platform Enablement team. This…
Added 21 hours ago
Algorithm Software Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Boulder, CO
…has an exciting career opportunity for a Algorithms Software Engineer – Level 3 or 4 supporting Internal Research and Development (IRAD) to join our team of qualified, diverse, and…
Added 21 hours ago
Network Engineer - Sr. Staff
Lockheed Martin
Colorado Springs, CO
The Network Communications Engineer will design, configure, secure, monitor, and troubleshoot complex, high-performance communication networks supporting mission-critical systems.
Added 21 hours ago
RHEL - Sr. Full Stack Engineer - FT Telework
Lockheed Martin
Colorado Springs, CO
EADGE-T is seeking a full stack engineer to join the project team as an infrastructure engineer with a focus on RedHat Enterprise Linux Systems. In this role, you will:
Added 22 hours ago
Principal/Sr Principal Software Engineer Guidance Navigation Control (GNC)
Northrop Grumman
Beavercreek, OH
We are looking for you to join our team as a Principal or Senior Principal Software Engineer - Guidance Navigation Control (GNC) based out of Beavercreek, OH . As a Software Engineer at…
Added 1 day ago
C
Sr. GCP Data Engineer (Remote)
Cognizant
Phoenix, AZ
- $80,000 to $140,000 USD / year
BigQuery, Cloud SQL, REST/Apigee, GCS, Pub/Sub, Dataflow, Composer, Dataplex, Spanner Graph (or Neo4j/Neptune/TigerGraph/RDF-SPARQL equivalent), Vector Search, Python, SQL
Added 1 day ago
Sr. Site Reliability Engineer, Playout
NBC Universal
Miami, FL
Experience with multiple scripting languages (e.g. Python, JavaScript, Perl, Ruby or Bash)

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

Apply About employer

Report this job