Jobs in the United States

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Added 8 mins ago
Sr. Solutions Engineer
Fortra LLC. ( HelpSystems LLC )
Eden Prairie, MN
We are seeking an experienced and highly skilled Senior Solutions Engineer to join our Sales
Added 8 mins ago
GCO Corp Sr Account Dir
Medtronic
Minneapolis, MN
Added 4 hours ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Saint Louis, MO
- $131,000 to $174,000 USD / year
+ Coach and mentor Applications Operations engineers, building depth in Linux, automation, cloud, and operations practices.
Added 4 hours ago
GA
Sr Staff Applications Operations Engineer - Engineering Tools Automation & AI Ops
GE Aerospace
Kansas City, MO
- $131,000 to $174,000 USD / year
+ Coach and mentor Applications Operations engineers, building depth in Linux, automation, cloud, and operations practices.
Added 5 hours ago
Sr. Application Security Engineer / Ethical Hacker
The Sherwin-Williams Company
Cleveland, OH
The Senior Application Security Engineer position is responsible for planning and performing manual penetration testing of traditional and AI-enabled applications, identifying and…
Added 6 hours ago
Engineer/Sr Engineer, IT Cybersecurity Governance, Risk & Compliance
American Airlines
Fort Worth, TX
As a Cybersecurity GRC Engineer/Sr. Engineer focused on Risk Management, you will help shape and advance cybersecurity risk management capabilities that translate technical risk into…
Added 9 hours ago
GCP Cloud Analytics Engineer
Deloitte US
Atlanta, GA · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Houston, TX · Indianapolis, IN · Kansas City, MO · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · NY · Philadelphia, PA · Pittsburgh, PA · Rosslyn, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Using automation and analytics techniques to help clients improve insight generation, decision-making, and operational efficiency
Added 12 hours ago
Senior Data Engineer, AI/ML Platforms
Baldwin Group Colleague, Inc.
Remote, United States
The Sr Data Engineer will design and manage data systems, pipelines, and management tools. They will oversee junior data engineers, recommend and deploy data models, and lead projects…
Added 13 hours ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
The Senior Principal Cyber Security Engineer/Specialist is the highest-level technical and strategic leader, responsible for shaping the organization's global cybersecurity vision and…
Added 13 hours ago
Data Engineer, Consultant
BSC
Oakland, CA · WA · RI · OH · MO · CA · Long Beach, CA · AZ · CO · FL · GA · MD · MN · NV · OR · El Dorado Hills, CA · Lodi, CA · Rancho Cordova, CA · San Diego, CA · AL · IL · VA · WI · TX · NY
…data-driven solutions and data products for the enterprise. The Data Engineer,Consultant will report to the Sr Manager, Data Solutions / Manager. This role serves as a senior individual…
Added 13 hours ago
Sr. DevOps Engineer
PAYCO The Clearing House Payments Company L.L.C.
United States
Position Summary: This position is for a Sr. DevOps Engineer focused on CI/CD tooling for the on-premise and AWS infrastructure. This position will work closely with developers, QC and…
Added 14 hours ago
JA
Sr/Staff Automation Controls Engineer
Joby Aviation
San Carlos, CA
- $131,700 to $213,100 USD / year
Joby Aviation is seeking a Senior/Staff Automation Controls Engineer to make the machines that make our aircraft. As part of this team located in San Carlos, CA, you will develop custom…
Added 14 hours ago
Sr. Implementation Engineer (MANTL)
Alkami Technology, Inc.
Remote, United States
The Sr Implementation Engineer serves as a fully qualified technical implementation professional responsible for leading complex client implementations, resolving advanced technical issues,…
Added 14 hours ago
Electrical Design Engineer
ACCO Engineered Systems
Pasadena, CA
Respond to RFI's for the project and accurately review submittals with limited input from the Sr. Engineer.
Added 15 hours ago
Sr. Sys Engineer
Berkley
Wilmington, DE
The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing,…
Added 15 hours ago
Sr. Engineer, Enterprise Patch & Vulnerability Management
Berkley
Wilmington, DE
The Sr. Engineer, Enterprise Patch & Vulnerability Management serves as the technical engineering lead for VIPR (Vulnerability Incident Prevention & Remediation), the enterprise capability…
Added 15 hours ago
Sr AI/ML Ops Engineer
Lincoln Financial
Radnor, PA
…service-level and operational readiness practices, and builds automation that strengthens release quality, resiliency, recovery, capacity management, and cost control. Through close…
Added 15 hours ago
Sr. Manufacturing & Controls Engineer
Clarios, LLC
MO
A hands-on manufacturing engineer with strong controls and automation experience who can troubleshoot complex production equipment, lead technical projects, and collaborate effectively…
Added 17 hours ago
Sr. Systems Integration Engineer – IVI, OTA & Diagnostics Software
Ford Motor Company
Louisville, KY
Scripting/automation experience (Python, Shell) for diagnostic/OTA validation tooling
Added 20 hours ago
Sr HSE Engineer
Honeywell Technologies
Northford, CT
As a Senior HSE Engineer here at Honeywell, you will be responsible for overseeing and directing the organization's health, safety, and environmental engineering efforts. You will ensure…
Added 22 hours ago
C
Sr. Python and Snowflake Developer (Onsite)
Cognizant
Buffalo, NY
- $100,000 to $135,000 USD / year
Job Title: Senior Data Engineer – Snowflake & Python
Added 22 hours ago
Sr. Systems Engineer AI Platforms
Baker123 Tilly Advisory Group, LP.
NEW YORK, NY
Added 23 hours ago
G
Sr Preconstruction Manager
GPAC
Edmonds, WA
- $125,000 to $150,000 USD / year
🔹 **Preferred:** LEED accreditation, Professional Engineer (P.E.) license, knowledge of building automation and energy management systems.
Added 23 hours ago
G
Sr Preconstruction Manager
GPAC
Sioux Falls, SD
- $125,000 to $150,000 USD / year
🔹 **Preferred:** LEED accreditation, Professional Engineer (P.E.) license, knowledge of building automation and energy management systems.
Added 23 hours ago
Sr Eng Process Engineering
J&J Family of Companies
Memphis, TN
We are searching for the best talent for Sr Engineer Process Engineering

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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