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Gemini Enterprise for CX Sr. Engineer
Accenture
Oklahoma City, OK
- $94,400 to $266,300 USD / year
Accenture is a premier Google Cloud partner helping organizations modernize data ecosystems, build real-time analytics capabilities, and responsibly scale AI. As part of Accenture Cloud…
Added 1 day ago
Engineer/Technical Specialist (Mid – Sr.) | Generation Control Systems Engineering
AEP Service Corporation
Columbus, OH
Engineer -- Responsible to the assigned supervisor for performing intermediate level engineering work activities and projects requiring the application of engineering knowledge in a safe,…
Added 1 day ago
Sr. Sys Engineer
Berkley
Wilmington, DE
Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours…
Added 1 day ago
Sr Technician
HNTB Corporation
Salt Lake City, UT · Las Vegas, NV · Denver, CO
…approaches. Responsible for gathering engineering or operational data from a variety of…
Added 1 day ago
NL
Senior I Engineer - Network Services Implementation & Remote Support
NYU Langone Medical Center
New York, NY
- $84,577.92 to $121,662.48 USD / year
Reporting to the Associate Director of Network Services Implementation and Remote Support, the Sr. I Engineer is responsible for daily support of the Medical Centers Remote Sites' network…
Added 1 day ago
Finance AI Data Strategy Manager - Sr. Manager
Accenture
Saint Louis, MO
+ You're a clear communicator. Strong written and verbal communication; you can adapt your message for a CFO, a data engineer, and a board room in the same week.
Added 1 day ago
Sr Technology Project Manager, Progression
TECO Energy
Tampa, FL
The Associate Technology Project Manager (ATPM) supports project teams in the planning, coordination, and execution of projects. Works under the guidance of other project managers to ensure…
Added 2 days ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they…
Added 2 days ago
Principal / Sr. Principal Engineer Software - Cloud & Applications
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Principal or Sr. Principal Software Engineer - Cloud and Applications to join our team of qualified, diverse individuals. This…
Added 2 days ago
Principal / Sr. Principal Engineer Software - Cloud & Applications
Northrop Grumman
El Segundo
Northrop Grumman Aeronautics Systems has an opening for a Principal or Sr. Principal Software Engineer - Cloud and Applications to join our team of qualified, diverse individuals. This…
Added 2 days ago
Sr. Systems Engineer - CCA
TD SYNNEX CALA, Inc.
Miramar, FL
The Sr Systems Engineer – Cybersecurity is the technical lead for the CrowdStrike brand in the CCA (Caribbean Central America) region. The role owns presales engineering and architecture…
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SAP Integration Engineer
Ensisinfo Inc
Carmichael, CA
…************************************************** Ensisinfo Inc seeks SAP Integration Engineer in Carmichael, CA, to desg, dvlp and maintain SAP/non-SAP enterprise integrations; dvlp APIs,…
Added 2 days ago
Sr Maintenance Engineer - Electrical
Fluor
Dublin, CA
Our client, a leading and global automotive manufacturer in the heavy trucking space, is seeking a Senior Electrical Maintenance Engineer to join their team in Dublin, VA.
Added 2 days ago
SAP Integration Engineer
Ensisinfo Inc
Carmichael, CA
…************************************************** Ensisinfo Inc seeks SAP Integration Engineer in Carmichael, CA, to desg, dvlp and maintain SAP/non-SAP enterprise integrations; dvlp APIs,…
Added 2 days ago
SAP Integration Engineer
Ensisinfo Inc
Carmichael, CA
…************************************************** Ensisinfo Inc seeks SAP Integration Engineer in Carmichael, CA, to desg, dvlp and maintain SAP/non-SAP enterprise integrations; dvlp APIs,…
Added 2 days ago
SAP Integration Engineer
Ensisinfo Inc
Carmichael, CA
…************************************************** Ensisinfo Inc seeks SAP Integration Engineer in Carmichael, CA, to desg, dvlp and maintain SAP/non-SAP enterprise integrations; dvlp APIs,…
Added 2 days ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 2 days ago
Sr. Network Administrator
Metromont LLC
Greenville, SC
…solutions and the best quality for their parking structures, data centers, multifamily housing, office buildings, warehouses, schools, and stadiums. And we do, because a trusted partner is…
Added 2 days ago
Sr Technical Security Product Owner (DevSecOps Engineering)
Humana
Columbus, OH
…architecture discussions about microservices, CI/CD gating logic, and data pipelines, because you'll be prioritizing technical debt reduction, pipeline orchestration, and platform…
Added 3 days ago
Sr. Web/Mobile Developer (REMOTE)
Koniag Government Services
Albuquerque, NM
…cross-platform mobile experiences. We are looking for a senior-level engineer who can seamlessly span across the front-end user experience and middle-tier application logic. Operating…
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Sr. AI Technical Lead & Data Developer (REMOTE)
Koniag Government Services
Albuquerque, NM
Relevant certifications (e.g., Azure Data Engineer Associate, Azure AI Engineer Associate).
Added 3 days ago
Sr. Web & Mobile Developer & DevOps (REMOTE)
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Microsoft certifications (e.g., Azure DevOps Engineer Expert, Azure Developer Associate).
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Sr Technical Security Product Owner (DevSecOps Engineering)
Humana
Austin, TX · Dallas, TX
…architecture discussions about microservices, CI/CD gating logic, and data pipelines, because you'll be prioritizing technical debt reduction, pipeline orchestration, and platform…
Added 3 days ago
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Human Resource Manager (Grocery - Full & MDC)
Walmart
Harrisonville, MO
- $84,000 to $126,000 USD / year
+ Act as the strategic business partner to the Site General Manager, Assistant General Manager, and Senior Site Engineer to implement effective people practices.
Added 3 days ago
Senior Human Factors Engineer
Amgen Inc.
CA · MA
…bio-pharmaceutical industries. The Senior Human Factors / Usability Engineer is a thought leader and user advocate both within the HF groups and external teams. You will be a key…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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