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Added 4 hours ago
Senior Solutions Architect
CAMBIA HEALTH SOLUTIONS, INC.
SALT LAKE CTY, UT
enior Solutions Architect Hybrid role (3 days/week in office) at our Salt Lake City, Boise, Fargo, Portland, Vancouver, Renton, Medford, Burlington, Lewiston, Little Rock, and Springdale…
Added 16 hours ago
AC
Senior Sales Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $175,000 to $225,000 USD / year
The Senior SE works closely with Sales, Solutions Architecture, Implementation, Operations, Product Management and Marketing, as well as strategic technology partners, to propose complex…
Added 16 hours ago
AC
Senior Sales Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $175,000 to $225,000 USD / year
The Senior SE works closely with Sales, Solutions Architecture, Implementation, Operations, Product Management and Marketing, as well as strategic technology partners, to propose complex…
Added 16 hours ago
AC
Senior Sales Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $175,000 to $225,000 USD / year
The Senior SE works closely with Sales, Solutions Architecture, Implementation, Operations, Product Management and Marketing, as well as strategic technology partners, to propose complex…
Added 21 hours ago
ET
Senior Proposal Solution Architect
Emerging Tech, LLC
Washington, DC, DC
- $160,000 to $185,000 USD / year
We are seeking an experienced Senior Proposal Solution Architect to lead technical solution development across Emerging Tech's federal opportunities and pursuits. This is a hybrid position…
Added 21 hours ago
SS
Cyber Architect and Integration Lead (SDIN)
Stellar Solutions Inc
Colorado Springs, CO
- $135,000 to $175,000 USD / year
Serve as a primary technical advisor and integration liaison between SDIN, meshONE-T, government stakeholders, and external mission partners to advance secure enterprise network…
Added 23 hours ago
DI
Technical Lead and PQC Solution Architect
Development InfoStructure
Arlington, VA
- $181,000 to $217,000 USD / year
This is a contingent-upon-award Technical Lead role with post-quantum cryptography (PQC) solution architect duties. You will develop the high- and low-level architecture of the pilot,…
Added 1 day ago
Sr. Sys Engineer
Berkley
Wilmington, DE
…carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks,…
Added 1 day ago
Director, Business & Enterprise Architecture
MTA
New York, NY
…modernization objectives. Reporting to the Deputy CTO & Chief IT Architect, Enterprise Strategy & Architecture, the Director provides architectural leadership across the enterprise -…
Added 1 day ago
AO
Enterprise Architect
Administrative Office of the Courts
Olympia, WA
- $9,478 to $12,437 USD / month
Working collaboratively with executive leadership, technology teams, and business stakeholders, the Enterprise Architect will help drive innovation, strengthen interoperability, reduce…
Added 1 day ago
SO
Enterprise Architect
State of Washington
Olympia, WA
- $9,478 to $12,437 USD / month
Working collaboratively with executive leadership, technology teams, and business stakeholders, the Enterprise Architect will help drive innovation, strengthen interoperability, reduce…
Added 2 days ago
Wealth Management - Senior Lead Data Architect - Vice President
JPMorgan Chase
Plano, TX
As a Lead Data Architect at JPMorgan Chase within the Private Bank Chief Data & Analytics Office, you are an integral part of the team that develops new data-product offerings and leads…
Added 2 days ago
AF
Enterprise Architect
ADMINISTRATOR FOR THE COURTS
Olympia, WA
- $113,736 to $149,244 USD / year
Working collaboratively with executive leadership, technology teams, and business stakeholders, the Enterprise Architect will help drive innovation, strengthen interoperability, reduce…
Added 2 days ago
Solution Architect Principal
Associated Bank, NA
Remote, United States
The ServiceNow Solution Architect Principal provides strategic and technical leadership for the ServiceNow platform, ensuring it is designed, governed, and evolved as a secure, scalable,…
Added 2 days ago
Director, Business & Enterprise Architecture
Metropolitan Transportation Authority
NY
…modernization objectives. Reporting to the Deputy CTO & Chief IT Architect, Enterprise Strategy & Architecture, the Director provides architectural leadership across the enterprise -…
Added 2 days ago
Data Architect
Orion Innovation
Edison, NJ · Montvale, NJ
We are seeking an experienced Data Architect to drive the architecture, analytics, and AI-ready data strategy for enterprise platforms.
Added 2 days ago
Lead Systems Engineering Architect
Google
Sunnyvale, CA
…impact. You generate ideas, communicate recommendations to senior-level executives and drive implementation alongside facilities…
Added 2 days ago
Systems Admin, Intermediate
ASRC Federal
Washington, DC
…support the OIG Help Desk. This role entails scheduling the implementation of new and modified hardware, applications, and operating systems, while managing access rights, accounts, and…
Added 2 days ago
System Architect – SME (Storage)
LEIDOS, INC.
Remote, United States
The System Architect - SME (Storage) provides senior technical leadership for enterprise infrastructure architecture and modernization in support of the SEC ISS contract. This role…
Added 2 days ago
SS
Cyber Architect and Integration Lead (SDIN)
Stellar Solutions
Colorado Springs, CO
- $31,533 USD / year
Serve as a primary technical advisor and integration liaison between SDIN, meshONE-T, government stakeholders, and external mission partners to advance secure enterprise network…
Added 2 days ago
Principal Cloud Data Solutions Architect
Digital Federal Credit Union
Chelmsford, MA
The Principal Cloud Data Solutions Architect is a senior individual contributor and technical leader who remains close to implementation. The role is accountable for turning enterprise data…
Added 2 days ago
Software Developer
Koniag Government Services
Huntsville, AL
Operating under the technical direction of the Software Development Lead and Solutions Architect, the Senior Software Developer will play an integral role throughout the full software…
Added 2 days ago
Principal Cloud Architect
Koniag Government Services
Washington, DC
The Principal Cloud Architect will serve as the most senior technical authority for cloud architecture strategy, design, governance, and implementation across Azure, AWS, and GCP platforms.…
Added 2 days ago
Mid-Level MuleSoft Integration Developer (REMOTE)
Koniag Government Services
Washington, DC
…integration, reusable services, data exchange, and secure enterprise interoperability while helping the customer deliver secure, reliable, accessible, and maintainable digital services. The…
Added 2 days ago
Senior MuleSoft API Engineer (REMOTE)
Koniag Government Services
Washington, DC
Koniag Professional Services, a Koniag Government Services company, is seeking a Senior MuleSoft API Engineer to support the CRM, Integration, and Platform Services workforce. This role…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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