Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Quality Engineer
Roechling Medical Rochester L.P.
United States
At Röchling Medical, we're united by a shared purpose: improving lives through innovation in health. As a trusted partner to leading pharmaceutical, biotech, and medical device companies…
Added just now
Engineer, Process - Senior
Roechling Medical Rochester L.P.
United States
At Röchling Medical, we're united by a shared purpose: improving lives through innovation in health. As a trusted partner to leading pharmaceutical, biotech, and medical device companies…
Added 10 mins ago
Environmental Scientist / Senior Environmental Scientist - Oahu
hawaiianel
Honolulu
This posting seeks to fill at either the Environmental Scientist or Senior Environmental Scientist level; whichever level is most suited to the qualifications of the applying candidate.
Added 10 mins ago
TS
Senior Computational Scientist / Engineer, Trajectory Simulation
Triton Systems, Inc.
Chelmsford, MA
- $120,000 to $150,000 USD / year
We are seeking a Senior Computational Scientist / Engineer to provide technical leadership on research and development efforts within our Applied Computational Engineering group. This role…
Added 11 mins ago
Senior Director of Transportation
RBW Logistics, LLC
United States
The Senior Director of Transportation owns the performance, capacity, and compliance of RBW Logistics' entire transportation network - freight brokerage, the Owner-Operator fleet, and the…
Added 21 mins ago
Senior Gen AI Engineer
Fractal Analytics Inc
MA
We are looking for an experienced GenAI Senior Engineer to design, build, and maintain scalable, secure, and production-grade AI platforms and applications. The role will focus on…
Added 30 mins ago
23923 - Area Construction Engineer
VDOT
Salem, VA
…engineering advice to staff and serve as responsible charge engineer for highway construction functions. Provide management, leadership and direction for assigned District engineering…
Added 48 mins ago
Sr. Sys Engineer
Berkley
Wilmington, DE
The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing,…
Added 54 mins ago
AM
Senior AI Data Solutions Engineer
Air Methods
Greenwood Village, CO
- $137,000 USD / year
The Senior AI Data Solutions Engineer is responsible for designing, building, and deploying internal AI applications and data products within the Company’s Snowflake ecosystem. This role…
Added 56 mins ago
Data Solutions Engineer
Holland & Knight LLP
United States
The Data Solutions Engineer supports the development and management of the Firm’s data warehouse / lakehouse, data analytics platforms, and related processes. This role contributes to the…
Added 56 mins ago
Mechanical Subject Matter Expert - Principal Engineer
Dewberry
Orlando, FL
Guiding Complex Projects. Growing Future Leaders - Mechanical Principal Engineer/SME - Orlando, FL
Added 56 mins ago
System Safety Engineer (BT-26215)
Bastion Technologies
Huntsville, AL
The Senior System Safety Engineer - HLS Program will support NASA's Marshall Space Flight Center (MSFC) Safety and Mission Assurance (SMA) initiatives within the Human Landing Systems (HLS)…
Added 59 mins ago
Analyst, Data & Software Engineer
Ovative Group, LLC
United States
Our open floor plan reflects our open communication and flat structure - where interns collaborate with VPs, analysts partner with senior leaders, and our CEO engages with every team…
Added 1 hour ago
Senior DSP/SDR Engineer
The Aerospace Corporation
Chantilly, VA
We are looking for a Senior DSP/SDR Engineer to join our team and support critical programs that are vital to the success of today’s and tomorrow’s space architectures. This position…
Added 1 hour ago
Spacecraft Thermal Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
We are looking for a Spacecraft Thermal Engineer (Senior Member of the Technical Staff / Member of the Technical Staff - Aeronautical and Mechanical Engineering) with a strong background in…
Added 1 hour ago
Solution Accelerator Systems Lead
The Aerospace Corporation
El Segundo, CA
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 hour ago
Senior Modeling and Simulation Communications Engineer
The Aerospace Corporation
El Segundo, CA · Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 hour ago
Senior Electromagnetic Compatibility (EMC) Engineer
The Aerospace Corporation
El Segundo, CA · Huntsville, AL · Houston, TX · Chantilly, VA · Albuquerque, NM
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 hour ago
Senior Communication Architect and Engineer
The Aerospace Corporation
El Segundo, CA
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 hour ago
SPACE NORTH Theater Support Lead
The Aerospace Corporation
Peterson SFB, CO · Colorado Springs, CO
What You Need to be Successful – Senior Project Engineer
Added 1 hour ago
MEO Missile Warning & Tracking (MWT) SEIT Engineer
The Aerospace Corporation
El Segundo, CA · Aurora, CO · Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 hour ago
MEO Missile Warning & Tracking (MWT) Lead SEIT Engineer
The Aerospace Corporation
El Segundo, CA · Aurora, CO · Colorado Springs, CO
Minimum Requirements for Senior Project Engineer - Systems Engineering - Acquisition and Systems Engineering:
Added 1 hour ago
Digital Communication DSP Engineer
The Aerospace Corporation
El Segundo, CA
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 hour ago
G
Project Manager-PE/PM - Dodge City, KS
GPAC
Dodge City, KS
- $100,000 to $165,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 1 hour ago
ES
Senior Energy Engineer
Energy Sciences
Remote, United States
- $93,300 to $135,000 USD / year
…management to assessments and decarbonization strategies, we partner with our clients to create solutions that improve energy efficiency, reducing operating costs while also benefiting the…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

Apply About employer

Report this job