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Added 3 mins ago
Senior Data Analyst
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Decompose and migrate legacy reports/views to modern platforms like Tableau and Python
Added 3 mins ago
Principal Infrastructure Engineer - Public Cloud Storage
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IRVING, TX · CHANDLER, AZ · CHARLOTTE, NC · MINNEAPOLIS, MN
Added 8 mins ago
Senior DevSecOps Engineer
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…pipelines and automated testing through EKS cluster operations, AWS infrastructure, monitoring, alerting, and synthetic health…
Added 9 mins ago
Site Reliability Engineer Level 2
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…mission-critical, cloud-hosted applications running in large-scale AWS environments. The successful candidate will serve as a senior technical contributor responsible for designing,…
Added 9 mins ago
Information Security Systems Engineer (ISSE)
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Evaluate, maintain, and improve security controls, architectures, and solutions across systems, networks, endpoints, AWS cloud environments, and applications.
Added 9 mins ago
AI / ML Developer
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Strong Python development skills and familiarity with distributed compute environments, APIs, microservices, and cloud‑native architectures.
Added 10 mins ago
Network Administrator 3
United Launch Alliance
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Knowledge of automation or scripting (Python, Ansible, PowerShell) for network tasks
Added 13 mins ago
Software Engineer
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Proficiency in C# or Python and familiarity with their ecosystems.
Added 18 mins ago
OM
Senior Manager, Data Engineering
OUTFRONT Media, LLC
NY
- $180,000 to $210,000 USD / year
…engineering across the team, using tools like Claude Code, Kiro, AWS Amazon Bedrock and Snowflake Cortex…
Added 28 mins ago
Cyber Defense Response Analyst II
CME Chicago Mercantile Exchange Inc.
NY
Automation & Engineering: Use AI, Python and REST APIs to build/integrate security tools for incident response needs, while working with automation engineers to develop heavy-duty solutions…
Added 36 mins ago
Senior Gen AI Engineer
Fractal Analytics Inc
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Key Technologies: GenAI, Agentic AI, RAG, Amazon Bedrock, AWS Cloud, Python, Terraform, LangChain, LangGraph, LlamaIndex, OpenSearch, Vector Databases, Docker, Ku
Added 38 mins ago
IT Platform Engineer Senior
University of Maryland College Park (UMCP)
United States
…automation technologies like Puppet, Ansible, Satellite, GitLab, and AWS CloudFormation. Using these tools, this person will deploy OS patches, provision new machines, manage configuration…
Added 43 mins ago
HE
Principal Site Reliability Engineer
Hitachi Energy
Broomfield, CO
- $31,533 USD / year
…products are reliable, scalable, secure, and cost efficient across AWS and Azure. The SRE role combines software engineering and operations to improve service reliability and operational…
Added 45 mins ago
DevOps Engineer
Biamp Systems LLC
Beaverton, OR
Working knowledge of a major cloud platform (AWS or Azure) across compute, storage, networking, and managed services.
Added 1 hour ago
Sr. Sys Engineer
Berkley
Wilmington, DE
…profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data…
Added 1 hour ago
Analyst, Data & Software Engineer
Ovative Group, LLC
United States
Exposure to cloud platforms (GCP or AWS) or cloud data warehouses.
Added 1 hour ago
Kubernetes Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
Manage Kubernetes for on-prem and in AWS production environments with end-to-end responsibilities of deployment, upgrade, patching, performance tuning, capacity planning & backups/DR.
Added 1 hour ago
Cyber Engineer
PeopleTec, Inc.
Huntsville, AL
Knowledge of cloud environment, e.g., Amazon AWS, Azure
Added 2 hours ago
EG
Cloud Engineer
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Little Rock, AR
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Little Rock, AR
- $150,000 to $154,000 USD / year
Design, develop, and maintain data pipelines, infrastructure, and systems using AWS, Python, Databricks, Spark, and PostgreSQL.
Added 2 hours ago
JR
Senior AI Product Engineer
Just Right Reader
United States
- $180,000 to $200,000 USD / year
AWS at the application level - S3, SQS, Secrets Manager, ECS/Fargate, Lambda, RDS, DynamoDB. We care more about whether you've debugged something running on them than whether you can list…
Added 2 hours ago
EG
Databricks Data Engineer
Eliassen Group
Jefferson City, MO
- $150,000 to $154,000 USD / year
Design, develop, and maintain data pipelines, infrastructure, and systems using AWS, Python, Databricks, Spark, and PostgreSQL.
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Jefferson City, MO
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…
Added 3 hours ago
EG
Databricks Data Engineer
Eliassen Group
Washington, DC
- $150,000 to $154,000 USD / year
Design, develop, and maintain data pipelines, infrastructure, and systems using AWS, Python, Databricks, Spark, and PostgreSQL.
Added 3 hours ago
EG
Cloud Engineer
Eliassen Group
Washington, DC
- $70 to $88 USD / hour
…and Temporal for orchestration, and Azure with Terraform and Python. You will guide responsible adoption of AI and automation, set engineering standards, and collaborate across teams to…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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