Jobs in the United States

25+ jobs

Save this search

Added just now
Sr. Applications Engineer - Hillsboro
SCREEN SPE USA
Hillsboro, OR
SCREEN is seeking a highly motivated Senior Wet Process and Applications Engineer to support the development, integration, and sales of advanced semiconductor manufacturing equipment.
Added just now
Test Capabilities Integration Engineer
Canvas II, LLC.
Kirtland AFB, NM
We are seeking a highly skilled Integration Lead/Systems Engineer to interface directly with contractors developing test support equipment for the 704th TG/OL-A under the LRKC effort. This…
Added just now
Project Engineer / Civil Engineer – Utility Design
Psomas
South Jordan, UT
…help shape the infrastructure and communities we serve. Our Engineering team is seeking a Project Engineer to support third-party utility design for the Utah Department of Transportation…
Added 2 mins ago
Engineering Manager
American Woodmark
Lincolnton, NC
The Engineering Manager will lead a team of project, manufacturing engineers, and maintenance employees in identifying and completing projects and repairs that support our manufacturing…
Added 2 mins ago
Mechanical Robotics Engineer
American Woodmark
Lincolnton, NC
The Manufacturing Engineer – Robotics & Automation is responsible for driving process improvements, equipment reliability, automation initiatives, and robotics integration throughout the…
Added 2 mins ago
Quality Engineer
American Woodmark
Dallas, TX
The Customer Quality Engineer will support organizational Quality initiatives to assist Sales, Marketing, Engineering and Manufacturing to drive continuous improvement of the customer…
Added 2 mins ago
Engineer III
Renegade
United States
You will work with product innovation, structural design, and manufacturing, collaborating with engineering, manufacturing, and operations teams to deliver high-quality, production-ready…
Added 3 mins ago
Engineer I - CC
Raleigh, NC
This is the first level of the Engineering classification where you will provide engineering/technical expertise to solve problems in a specific area of expertise, with close supervision.…
Added 4 mins ago
G
Land Development Engineer, PE
GPAC
Charlotte, NC
- $105,000 to $150,000 USD / year
An established civil engineering and land development firm is hiring a Land Development Engineer, PE in Charlotte.
Added 5 mins ago
Senior Construction Contracts Project Manager
Pennsylvania Turnpike Commission
Middletown, PA
…coordinating multiple activities associated with the review of engineering design plans and contract documents to ensure projects are prepared for advertisement and competitive bidding.…
Added 5 mins ago
Systems Engineer Manager
SAIC
Springfield, VA
SAIC seeks an experienced and talented Senior Systems Engineer in Springfield, VA to join a world-class Systems Engineering and Technical Assistance (SETA) team supporting a fast-paced and…
Added 5 mins ago
Ground Command and Control Systems Engineer
SAIC
Chantilly, VA
…(SSC), NRO, or SDA, applying the full range of the systems engineering discipline (e.g., Requirements Development, Architecture, SE milestones: SRR, PDR, CDR, etc.), and/or DAWIA/PMI…
Added 5 mins ago
Traffic Engineering Specialist
STV Incorporated
Houston, TX
STV is looking for an energetic, self-motivated Traffic Engineering Specialist ready to take the next step as a project engineer within our growing Traffic Practice in Texas. You’ll work on…
Added 5 mins ago
Senior Project Manager
STV Incorporated
Douglassville, PA
12+ years of progressive experience in architecture, engineering, construction, or building project delivery, including significant project management experience.
Added 5 mins ago
Complex Facility Process Engineer
Chevron Products Company (a Chevron U.S.A. Inc. division)
Richmond, CA
Chevron is accepting online applications for the position Complex Facility Process Engineer through November 20, 2026 at 11:59 p.m. (PST).
Added 5 mins ago
Senior Project Manager
STV Incorporated
Philadelphia, PA
12+ years of progressive experience in architecture, engineering, construction, or building project delivery, including significant project management experience.
Added 5 mins ago
Project Manager
STV Incorporated
Philadelphia, PA
8+ years of progressive experience in architecture, engineering, construction, or building project delivery, including demonstrated project management responsibilities.
Added 5 mins ago
Senior Systems Engineer
SAIC
Aurora, CO · Boulder, CO
Overview: SAIC is seeking a Systems Engineer to provide technical advisory support for Launch and Early On-Orbit Test (LEOT) activities pertaining to the Next Generation Geosynchronous,…
Added 7 mins ago
G
Land Development Team Lead / Project Manager
GPAC
Denver, CO
- $120,000 to $170,000 USD / year
An established civil engineering and land development firm is hiring a Land Development Team Lead / Project Manager in Denver.
Added 7 mins ago
Engineer IV Mechanical
Zachry Group
Omaha, NE
The Mechanical Engineer IV serves as a Lead Mechanical Engineer responsible for planning, coordinating, and directing mechanical engineering activities for power generation, industrial, and…
Added 8 mins ago
Engineer III Mechanical
Zachry Group
Omaha, NE
The Mechanical Engineer III will work as part of a multidisciplinary engineering team supporting the planning, design, procurement, and construction of mechanical systems and equipment for…
Added 8 mins ago
Engineer I Mechanical
Zachry Group
Omaha, NE
The Mechanical Engineer I will work as part of a multidisciplinary engineering team supporting the planning, design, procurement, and construction of mechanical systems and equipment for…
Added 8 mins ago
Electrical Engineer III
Zachry Group
Houston, TX · Corpus Christi, TX
Assist Project Lead to monitor and report on project engineering discipline status to Project Manager/Leadership Team.
Added 9 mins ago
G
Electrical Engineer
GPAC
Houston, TX
- $115,000 to $150,000 USD / year
An established MEP / electrical engineering consulting firm is hiring a Electrical Engineer in Houston.
Added 10 mins ago
Intern - Design Engineer
Granite Construction Company
Vista, CA
This position is responsible for assisting construction engineering operations to ensure construction work complies with all engineering standards.

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

Apply About employer

Report this job