Jobs in the United States

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Added 1 min ago
Engineering Manager
American Woodmark
Lincolnton, NC
The MasterBrand Way guides how we work. It challenges each of us to make the team better, be bold, and champion improvement in everything we do. Our success is driven by talented people who…
Added 1 min ago
Mechanical Robotics Engineer
American Woodmark
Lincolnton, NC
The Manufacturing Engineer – Robotics & Automation is responsible for driving process improvements, equipment reliability, automation initiatives, and robotics integration throughout the…
Added 1 min ago
Quality Engineer
American Woodmark
Dallas, TX
The Customer Quality Engineer will support organizational Quality initiatives to assist Sales, Marketing, Engineering and Manufacturing to drive continuous improvement of the customer…
Added 1 min ago
Engineer I - CC
Raleigh, NC
Continuous improvement of job-related, engineering, technical and professional knowledge, skills, and performance
Added 1 min ago
Senior Web Platform Engineer
University of Chicago
Chicago, IL
The Senior Web Platform Engineer is the technical lead and co-owner of Advancement's web platforms and supporting technologies. This role combines hands-on back-end web development and…
Added 3 mins ago
Senior Construction Contracts Project Manager
Pennsylvania Turnpike Commission
Middletown, PA
The position also provides oversight and direction for the implementation, administration, and continuous improvement of electronic bidding and construction documentation management…
Added 3 mins ago
Complex Facility Process Engineer
Chevron Products Company (a Chevron U.S.A. Inc. division)
Richmond, CA
Chevron is accepting online applications for the position Complex Facility Process Engineer through November 20, 2026 at 11:59 p.m. (PST).
Added 6 mins ago
Engineer IV Mechanical
Zachry Group
Omaha, NE
Zachry Group is currently seeking a Mechanical Engineer IV with experience supporting power generation, heavy industrial, or process facility projects for its Omaha Design Center.
Added 11 mins ago
RI
Body Electronics Validation Engineer
Re:Car, Inc
Troy, MI
- $125,000 USD / year
Engineer, Body Electronics Validation (Job Code: 176164)
Added 11 mins ago
Quality Manager
Axiom Space
United States
…single source of truth for quality, compliance, and continuous improvement. This role hires, coaches, and develops a high-performing team of quality engineers, inspectors, and technicians,…
Added 11 mins ago
Systems Engineer II
Berkley
Wilmington, DE
…troubleshoot Power Platform and Copilot Studio issues.• Create process and technical documentation, solution designs, runbooks, and maker guidance to support clarity, consistency, and…
Added 11 mins ago
Sr. Sys Engineer
Berkley
Wilmington, DE
Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours…
Added 14 mins ago
Engineer- Manufacturing II USA (Thermal)
First Solar (US)
Walbridge, OH · Perrysburg, OH
Install and qualify new process equipment. Troubleshoot day-to-day manufacturing issues on the production line in a timely manner. These include; tool down issues, yield, quality issues and…
Added 15 mins ago
Electrical Service Technician (Engineer)
eCAMION Inc.
Buffalo · Niagara Falls
Registered, or in process with New York State as a Professional Engineer or EIT, preferred but not required.
Added 19 mins ago
FH
Senior Security Architect
First Hawaiian Bank
Remote, United States
- $113,500 to $150,000 USD / year
…develop security architectures, network and system designs, process flows, resource planning, budgets, and implementation roadmaps. Ensures solutions adhere to established security…
Added 20 mins ago
BT
Senior Components Engineer (BT-26217)
Bastion Technologies
Cypress, CA
- $140,000 to $165,000 USD / year
The Senior Components Engineer will support the various projects located in the Los Angeles, CA.
Added 20 mins ago
BT
Senior Components Engineer (BT-26216)
Bastion Technologies
Pasadena, CA
- $140,000 to $165,000 USD / year
The Senior Components Engineer will support the various projects located in the Pasadena, CA.
Added 20 mins ago
Process Improvement Leader
INEOS AMERICAS LLC
Pasadena, TX
Lead the technical team responsible for process optimization, process design, process control and improvements.
Added 22 mins ago
Lead Identity Infrastructure Engineer
Lincoln Financial
Greensboro, NC
The position is for a Lead Identity Infrastructure Engineer with experience designing, managing, securing, monitoring and supporting enterprise identity infrastructure, with primary…
Added 22 mins ago
Embedded Engineer - COLUMBIA Missile Compartment Project Engineering Entry Level
General Dynamics Electric Boat
Groton, CT
Strong understanding of process improvement principles and the ability to identify and act on opportunities to streamline work execution.
Added 22 mins ago
R&D Engineer – Advanced Welding Materials & Processes (EI/EII)
General Dynamics Electric Boat
Groton, CT
Serve as project lead and/or technical lead on both in-house and externally funded development and process improvement/cost reduction tasks.
Added 23 mins ago
Sr. Manufacturing & Controls Engineer
Clarios, LLC
MO
The Engineer will develop and implement process specification changes, create and update Operator and Maintenance Work Instructions, and maintain Assembly Process Flow Charts and PFMEA…
Added 29 mins ago
G
Manufacturing Tooling Engineer
GPAC
North Ridgeville, OH
- $75,000 to $105,000 USD / year
The Manufacturing Tooling Engineer is responsible for the design, development, implementation, and continuous improvement of tooling, fixtures, and manufacturing processes. This role plays…
Added 29 mins ago
G
Manufacturing Tooling Engineer
GPAC
North Olmsted, OH
- $75,000 to $105,000 USD / year
The Manufacturing Tooling Engineer is responsible for the design, development, implementation, and continuous improvement of tooling, fixtures, and manufacturing processes. This role plays…
Added 29 mins ago
G
Quality Engineer
GPAC
Wisconsin
- $80,000 to $140,000 USD / year
The Quality Engineer will be responsible for maintaining and improving the company's Quality Management System (QMS), ensuring compliance with customer, regulatory, and industry…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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