Jobs in the United States

25+ jobs

Save this search

Added just now
Mechanical Robotics Engineer
American Woodmark
Lincolnton, NC
The Manufacturing Engineer – Robotics & Automation is responsible for driving process improvements, equipment reliability, automation initiatives, and robotics integration throughout the…
Added just now
Quality Engineer
American Woodmark
Dallas, TX
The Customer Quality Engineer will support organizational Quality initiatives to assist Sales, Marketing, Engineering and Manufacturing to drive continuous improvement of the customer…
Added just now
Senior Ballistic Armor Acquisition & Test Engineer SME
Cherokee Federal
Remote, United States
Collect, synthesize, and report user feedback and performance data to guide design iterations and procurement decisions.
Added just now
Engineer III
Renegade
United States
Understand manufacturing processes with an emphasis on metal fabrication and assemblies. Apply DFM methodologies to deliver robust engineering packages emphasizing productivity in the…
Added 1 min ago
Senior Web Platform Engineer
University of Chicago
Chicago, IL
The Advancement Technology team delivers the data, systems, tools, and technology strategy that power UChicago Advancement’s ambitious fundraising and engagement goals. Taking an enterprise…
Added 3 mins ago
Senior Systems Engineer
SAIC
Huntsville, AL
SAIC is seeking a mid-level Senior Systems Engineer to support the Common Translator (CT), an embedded software module that acts as a translator between existing aircraft software and a new…
Added 3 mins ago
Systems Engineer
SAIC
Remote, United States
SAIC is seeking a Systems Engineer (MBSE Systems Modeler) to support the development, sustainment, and overhaul of shipboard radar systems. This position will play a critical role in…
Added 5 mins ago
Senior Data Engineer – Clinical & Healthcare Data
The Ohio State University
United States
The Senior Data Engineer will focus on building and scaling data pipelines that support analytics, research, and downstream machine learning use cases. The ideal candidate has hands-on…
Added 5 mins ago
Engineer IV Mechanical
Zachry Group
Omaha, NE
The Mechanical Engineer IV serves as a Lead Mechanical Engineer responsible for planning, coordinating, and directing mechanical engineering activities for power generation, industrial, and…
Added 5 mins ago
Engineer III Mechanical
Zachry Group
Omaha, NE
Zachry Group is currently seeking a Mechanical Engineer III with experience supporting power generation, heavy industrial, or process facility projects for its Omaha Design Center.
Added 5 mins ago
Engineer I Mechanical
Zachry Group
Omaha, NE
Zachry Group is currently seeking a Mechanical Engineer I to support power generation, heavy industrial, or process facility projects for its Omaha Design Center.
Added 10 mins ago
Senior Combustion Systems Engineer
OG&E
Oklahoma City, OK
Bachelors Degree in Engineering or PE & 5 years directly related engineering experience (which may include non-Engineer exp such as Engineering Internship, Design, Drafting, and Engineering…
Added 10 mins ago
RI
Body Electronics Validation Engineer
Re:Car, Inc
Troy, MI
- $125,000 USD / year
Responsible for executing component and subsystem software testing for the vehicle body features, including the electrical and software architectures; generate test cases and analyze…
Added 10 mins ago
Test Engineer III
Iridium Satellite, LLC
McLean, VA
Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more…
Added 10 mins ago
Quality Manager
Axiom Space
United States
We are looking for a resilient, high-energy, experienced Quality Manager to be a people leader and organization builder who will establish a Quality Center of Excellence (COE) as the…
Added 11 mins ago
Systems Engineer II
Berkley
Wilmington, DE
Design, build, test, and publish Microsoft Copilot Studio agents, including topics, generative answers, knowledge sources, actions, connectors, and Power Automate flows to solve business…
Added 11 mins ago
Sr. Sys Engineer
Berkley
Wilmington, DE
Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours…
Added 12 mins ago
Director, Technical Readiness
College Board
Remote, United States
…is technically ready for digital testing, from the networks and devices students test on to the platform changes coordinators need to know about. You will serve as the assessment delivery…
Added 14 mins ago
Engineer- Manufacturing II USA (Thermal)
First Solar (US)
Walbridge, OH · Perrysburg, OH
Design and execute planned process experiments, collect and analyze data and report experimental results
Added 14 mins ago
Technician- Manufacturing Engineer I USA (Crew A)
First Solar (US)
New Iberia, LA
Execute planned process experiments, collect, and analyze data and report experimental results.
Added 14 mins ago
FS
Process Technician (Night Crew)
First Solar (US)
Trinity, AL
- $18.56 to $25.96 USD / hour
Collect data relating to process control parameters and make adjustments as necessary.
Added 14 mins ago
FS
Process Technician (Day Crew)
First Solar (US)
Trinity, AL
- $18.56 to $25.96 USD / hour
Collect data relating to process control parameters and make adjustments as necessary.
Added 15 mins ago
Project Engineer II
Mortenson
Rayville, LA
Mortenson is currently seeking an experienced Project Engineer II with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible,…
Added 15 mins ago
Project Engineer II
Mortenson
Nashville, TN
Mortenson is currently seeking an experienced Project Engineer II with the ability to interact with a variety of staff at all levels in an ever-changing environment, remaining flexible,…
Added 19 mins ago
FH
Senior Security Architect
First Hawaiian Bank
Remote, United States
- $113,500 to $150,000 USD / year
Leads and provides material contributions to the design and implementation of secure enterprise architectures supporting new hybrid on premises, cloud, and AI/ML technology initiatives.…

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

Apply About employer

Report this job