Jobs in the United States

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Added 6 mins ago
TS
Senior Computational Scientist / Engineer, Trajectory Simulation
Triton Systems, Inc.
Chelmsford, MA
- $120,000 to $150,000 USD / year
We are seeking a Senior Computational Scientist / Engineer to provide technical leadership on research and development efforts within our Applied Computational Engineering group. This role…
Added 15 mins ago
Data Engineer Intern – Summer 2027 – Onsite in Dallas, TX
Tenet Healthcare Corporation
Dallas, TX
Identify, design, and implement internal process improvements: automating manual processes, orchestrating AI-driven automation, and optimizing data delivery.
Added 16 mins ago
Senior Gen AI Engineer
Fractal Analytics Inc
MA
We are looking for an experienced GenAI Senior Engineer to design, build, and maintain scalable, secure, and production-grade AI platforms and applications. The role will focus on…
Added 19 mins ago
IT Platform Engineer Senior
University of Maryland College Park (UMCP)
United States
The Senior Platform Engineer is a member of the Enterprise Linux Services team. This position is responsible for all aspects of IT system administration, enabling the University's research,…
Added 33 mins ago
Senior Web Platform Engineer
University of Chicago
Chicago, IL
The Senior Web Platform Engineer is the technical lead and co-owner of Advancement's web platforms and supporting technologies. This role combines hands-on back-end web development and…
Added 36 mins ago
AI Product Engineer
Brown Brothers Harriman & Co.
NY
The Capital Partners (CP) Artificial Intelligence (AI) Product Engineer will help convert approved AI concepts, requirements, and business needs into deployed, scalable, secure,…
Added 43 mins ago
Test Engineer III
Iridium Satellite, LLC
McLean, VA
As a Test Engineer III, you will independently plan and execute verification activities across the software development and operations lifecycle, with an emphasis on end-to-end and…
Added 43 mins ago
Lead Full Stack Engineer, Wealth Management Technology
Raymond James & Associates, Inc.
Saint Petersburg, FL
We are seeking a Lead Full Stack Engineer to drive the design and development of enterprise applications supporting Wealth Management.
Added 44 mins ago
Systems Engineer II
Berkley
Wilmington, DE
…continuous improvement.• Ability to streamline processes using automation and scripting to enhance efficiency and reduce potential for human error.• Strong business acumen with the ability…
Added 44 mins ago
Sr. Sys Engineer
Berkley
Wilmington, DE
The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing,…
Added 44 mins ago
Sr. Engineer, Enterprise Patch & Vulnerability Management
Berkley
Wilmington, DE
The Sr. Engineer, Enterprise Patch & Vulnerability Management serves as the technical engineering lead for VIPR (Vulnerability Incident Prevention & Remediation), the enterprise capability…
Added 52 mins ago
Data Solutions Engineer
Holland & Knight LLP
United States
The Data Solutions Engineer supports the development and management of the Firm’s data warehouse / lakehouse, data analytics platforms, and related processes. This role contributes to the…
Added 54 mins ago
Lead AI/ML Ops Engineer
Lincoln Financial
Radnor, PA
…position leads the development of scalable engineering patterns, automation, controls, and operating standards that enable models, pipelines, agents, and shared AI services to be deployed…
Added 54 mins ago
Lead Identity Infrastructure Engineer
Lincoln Financial
Greensboro, NC
The position is for a Lead Identity Infrastructure Engineer with experience designing, managing, securing, monitoring and supporting enterprise identity infrastructure, with primary…
Added 54 mins ago
Sr AI/ML Ops Engineer
Lincoln Financial
Radnor, PA
…service-level and operational readiness practices, and builds automation that strengthens release quality, resiliency, recovery, capacity management, and cost control. Through close…
Added 55 mins ago
Sr. Manufacturing & Controls Engineer
Clarios, LLC
MO
A hands-on manufacturing engineer with strong controls and automation experience who can troubleshoot complex production equipment, lead technical projects, and collaborate effectively…
Added 1 hour ago
EG
Cloud Engineer
Eliassen Group
Little Rock, AR
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Jefferson City, MO
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
C
Product Engineer
Conversion
San Francisco, CA
- $175,000 to $250,000 USD / year
Conversion is the agentic marketing automation platform for modern enterprises such as Plaid, ClickHouse, Webflow, and Productboard. Our platform lets growth teams run their entire…
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Washington, DC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 hours ago
BH
Intelligent Automation Engineer
BrightSpring Health Services
Louisville, KY
- $7.25 USD / hour
We're seeking an Intelligent Automation Engineer with strong hands-on expertise in UiPath, Microsoft Power Platform, Power BI, Copilot Studio, and Agentic AI. This role will design scalable…
Added 2 hours ago
EG
Cloud Engineer
Eliassen Group
Frankfort, KY
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 3 hours ago
Senior Project Engineering Manager
Kerry
Harrisonburg, VA
As a Senior Project Engineer, you’ll own high-impact capital projects from idea to start-up ($50K–$5MM) across Kerry’s Stocks & Broths manufacturing network in Harrisonburg, VA. This is a…
Added 3 hours ago
Senior Data Engineer (AWS & Databricks)
General Dynamics Information Technology
Fairfax, VA
…challenging projects and grow a rewarding career. The Senior Data Engineer will leverage their expertise with AWS Cloud and the Databricks platform to help the CMM Data Modernization and…
Added 3 hours ago
ENGINEER SOFTWARE 1
Huntington Ingalls Industries
Newport News, VA

Berkley

Sr. Sys Engineer

Wilmington, DE, United States

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Job details

Apply by: Nov 6, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Company Details

Berkley Technology ServicesAt Berkley Technology Services, we believe AI-assisted ways of working are becoming a foundational part of how excellent engineering work gets done - much the way digital communication tools did a generation ago. We expect every member of our team to actively integrate AI tools into their daily work, not as a substitute for expertise, but as a natural extension of it. Candidates who bring genuine curiosity about AI, and a demonstrated habit of using it to work smarter, will find themselves at home here.

The Company is an equal employment opportunity employer.

Responsibilities

The Senior Systems Engineer – Contact Center & Voice serves as the lead engineer and platform owner for enterprise Amazon Connect and Microsoft Teams Phone voice services, designing, developing, and supporting contact center capabilities for W. R. Berkley operating units and partnering with business stakeholders to deliver secure, reliable solutions.

Serve as primary engineer and platform owner for the enterprise Amazon Connect environment, designing, building, and maintaining contact flows, flow modules, queues, routing profiles, hours of operation, prompts, quick connects, security profiles, and agent/supervisor configuration.• Develop and maintain AWS Lambda functions (Python and/or Node.js), Amazon Lex bots, and API integrations for caller self-service, data lookups, directory lookup, and intelligent routing.• Design and support integrations between Amazon Connect and ServiceNow (ServiceNow Voice), CRM and agent desktop solutions, workforce management (WFM), identity services, and chat.• Lead onboarding of operating-unit contact centers onto Amazon Connect and Teams Phone, including requirements and phone-tree sessions, call-flow design, build and testing, production cutover, and hypercare.• Lead migrations from legacy telephony and contact center platforms (e.g., Cisco, Webex) to Amazon Connect and Teams Phone.• Design, configure, and support Microsoft Teams Phone, including call queues, auto attendants, resource accounts, voice routing, dial plans, calling policies, and emergency calling compliance (Kari’s Law and RAY BAUM’S Act).• Manage PSTN connectivity through Direct Routing, Operator Connect, and SIP trunking, including number porting, LOA preparation and validation, carrier coordination, and port scheduling.• Serve as liaison to carriers for voice service issues and coordinate resolution.• Architect and support call transfer and interoperability between Amazon Connect, Teams Phone, and carrier networks, recommending appropriate platforms for operating-unit calling needs.• Deliver contact center reporting and analytics, including real-time and historical metrics, dashboards and wallboards, abandoned-call and contact detail reporting, CTR data, and Contact Lens AI call summaries and sentiment analysis.• Improve agent experience through optimized call transfer processes and agent desktop configuration, and expand capabilities such as Amazon Connect Chat, Tasks, and AI-driven features (e.g., Amazon Q in Connect, conversational IVR).• Ensure contact center and voice services run efficiently, reliably, and securely in a highly available 24x7 environment; monitor using CloudWatch, Teams Admin Center, Call Quality Dashboard (CQD), and SIP traces; provide second- and third-level support.• Integrate Amazon Connect, Teams Phone, carrier, and business application components, following change control processes and using version control and infrastructure-as-code (AWS CloudFormation, CDK, or Terraform) where applicable.• Monitor and manage ServiceNow ticket queues for incidents, problems, changes, and service requests; troubleshoot contact center, call routing, call quality, and integration issues; track project work in Jira.• Create and maintain architecture diagrams, call-flow diagrams, runbooks, standards, and process documentation in Confluence.• Automate provisioning, number management, and reporting with PowerShell, Python, and Power Automate to drive operational efficiency.• Integrate security into every aspect of contact center and voice design and operation, including IAM least-privilege access, encryption, call recording access and retention, and regulatory compliance.• Serve as primary technical liaison to AWS, Microsoft, carriers, and implementation partners; manage support cases and partner deliverables through resolution.• Act as Lead Engineer on contact center and voice engagements, collaborating with Project Management and operating-unit stakeholders; lead status syncs and contribute to executive status reporting.• Define standards and design patterns for contact center development and enterprise telephony and mentor Systems Administrators and engineers on BTS standards and quality expectations.• Develop and maintain strong business knowledge of contact center operations, metrics, and how they support operating-unit objectives; gather and document business requirements and communicate technical topics to non-technical stakeholders.

Qualifications

Qualifications:

Typical Years of Experience is 7 years.• 3+ years of hands-on Amazon Connect development and administration in a production environment supporting multiple business units, including contact flows, routing, Lambda integrations, and Amazon Lex.• 5+ years of experience designing and administering Microsoft Teams Phone (Calling), including Direct Routing and/or Operator Connect, call queues, auto attendants, voice routing, dial plans, and calling policies.• Solid knowledge of SIP, RTP, codecs, Session Border Controllers (SBCs), call quality troubleshooting, and emergency calling (E911) requirements.• Hands-on number porting experience, including LOA preparation, carrier coordination, and port troubleshooting.• Experience with Amazon Connect reporting and analytics, including real-time and historical metrics, contact trace records (CTR), Contact Lens, and dashboards/wallboards.• Experience integrating Amazon Connect with ServiceNow, CRM or agent desktop solutions, workforce management, and chat.• Working knowledge of core AWS services supporting contact centers (Lambda, IAM, S3, DynamoDB, Kinesis, CloudWatch); infrastructure-as-code experience (CloudFormation, CDK, or Terraform) preferred.• PowerShell scripting and automation experience.• Proven ability to lead requirements sessions with non-technical business leaders and translate them into call flows and technical designs.• Experience managing vendor, partner, and carrier relationships (e.g., AWS, Microsoft, implementation partners, telecom carriers).• IT service management experience with ServiceNow; project tracking with Jira; documentation in Confluence.• Relevant certifications highly preferred, such as AWS Certified Developer – Associate, AWS Certified Solutions Architect – Associate, and Microsoft 365 Certified: Teams Administrator Associate.• Ability and willingness to learn quickly, accept challenges and changes, and work independently with minimal direction.• Detail-oriented and self-managing, with the ability to determine how environment changes impact customers and other systems.• Strong customer service skills with a focus on delivering value-added collaborative services.• Experience working with Agile methodology to promote flexibility, collaboration, and continuous improvement.• Strong automation and scripting skills to streamline processes, enhance efficiency, and reduce the potential for human error.• Business acumen to align technical expertise with broader business objectives.• Cloud computing skills, with familiarity with cloud platforms such as AWS, Azure, or Google Cloud.• Demonstrated innovation mindset to drive technological advancements and improve business processes.• Ability to design scalable systems that can support organizational growth and evolving needs.• Strong troubleshooting skills to quickly and effectively resolve issues and maintain smooth IT operations.• Broad thinking and creative thinking, with a development-oriented approach.• Demonstrated comfort using AI-assisted tools in a professional context and approaching AI as a standard part of modern workflow.

Education Requirement

Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related discipline.• Equivalent experience and/or alternative qualifications will be considered.

Additional Company Details We do not accept unsolicited resumes from third party recruiting agencies or firms. Additional Requirements Location and Travel: Wilmington, DE Urbandale, IA Manassas, VA Scottsdale, AZ Sponsorship Details Sponsorship not Offered for this Role

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