Archived listing. The details below describe a past opening.
Position Summary The Senior IT Technician is responsible for supporting, maintaining, and optimizing the technology infrastructure of a high-performance AI data center environment. This role serves as a senior technical resource responsible for server deployments, hardware diagnostics, network support, endpoint management, data center operations, and incident response. The ideal candidate possesses strong hands-on experience with enterprise IT systems, server hardware, networking technologies, and data center infrastructure. This individual will play a critical role in ensuring the availability, reliability, security, and performance of AI and HPC computing platforms supporting large-scale GPU workloads and mission-critical business operations. This position requires a proactive, solutions-oriented professional who can work independently while collaborating with engineering, network, facilities, security, and operations teams in a fast-paced, high-availability environment. Essential Duties and Responsibilities Data Center Operations Support
- Support daily operation of AI HPC data center infrastructure and mission-critical systems.
- Install, rack, stack, cable, and commission servers, network equipment, storage systems, and associated hardware.
- Perform hardware diagnostics, troubleshooting, repairs, component replacements, and maintenance activities.
- Monitor data center equipment to ensure optimal performance, uptime, and operational efficiency.
- Assist with capacity planning, hardware refresh projects, and infrastructure expansion efforts.
- Coordinate with vendors and manufacturers regarding hardware maintenance, warranty support, and service requests.
- Maintain accurate records of hardware inventories, rack elevations, asset locations, and infrastructure documentation.
AI Infrastructure & Server Support
- Support high-density compute environments including GPU servers, AI clusters, storage platforms, and supporting infrastructure.
- Assist with deployment and maintenance of AI and HPC computing systems.
- Troubleshoot server performance, operating system issues, hardware failures, and storage-related incidents.
- Perform firmware, BIOS, operating system, and hardware updates.
- Support virtualization platforms and clustered computing environments.
- Assist engineering teams with system validation, testing, benchmarking, and performance optimization initiatives.
Network Infrastructure Support
- Assist in maintaining enterprise and data center network infrastructure.
- Troubleshoot network connectivity issues involving switches, routers, firewalls, and fiber infrastructure.
- Support structured cabling installations and cable management best practices.
- Monitor network performance and escalate issues when necessary.
- Assist with network equipment deployment, configuration validation, and documentation.
- Support implementation of network security controls and segmentation strategies.
Systems Administration & Endpoint Support
- Provide Tier II and Tier III support for servers, endpoints, and infrastructure systems.
- Support Windows Server, Linux, and enterprise operating environments.
- Assist with Active Directory, Microsoft Entra ID, account administration, and access management.
- Perform system provisioning, user onboarding, software installations, and configuration management.
- Support enterprise applications and infrastructure services.
- Ensure compliance with organizational policies, cybersecurity controls, and operational procedures.
Security & Compliance
- Support cybersecurity initiatives, vulnerability remediation, and patch management activities.
- Monitor systems for operational anomalies and security-related events.
- Assist with incident response activities and root-cause investigations.
- Maintain compliance with security standards, operational controls, and audit requirements.
- Follow access control, change management, and documentation procedures.
- Support disaster recovery and business continuity initiatives.
Monitoring, Documentation & Process Improvement
- Utilize infrastructure monitoring tools to proactively identify and resolve issues.
- Create and maintain technical documentation, SOPs, diagrams, and knowledge base articles.
- Document incidents, changes, maintenance activities, and project work.
- Recommend opportunities to improve operational efficiency, reliability, and support processes.
- Participate in continuous improvement initiatives and data center operational excellence programs.
Minimum Qualifications Education
- Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field preferred.
- Equivalent work experience may be considered in lieu of formal education.
Experience
- Minimum 5+ years of experience in IT infrastructure support, data center operations, systems administration, or related technical roles.
- Experience supporting enterprise servers, storage systems, and network infrastructure.
- Experience working within a data center or mission-critical environment preferred.
- Experience supporting Linux and Windows operating systems.
- Experience with hardware troubleshooting, component replacement, and infrastructure deployments.
- Experience supporting high-performance computing, AI infrastructure, or large-scale compute environments preferred.
Knowledge, Skills & Abilities
- Strong understanding of server hardware, storage systems, and data center operations.
- Knowledge of enterprise networking fundamentals including TCP/IP, VLANs, switching, routing, and fiber connectivity.
- Experience with Linux and Windows Server administration.
- Familiarity with virtualization technologies such as VMware, Hyper-V, or equivalent platforms.
- Understanding of data center power, cooling, and infrastructure best practices.
- Knowledge of cybersecurity principles and IT operational controls.
- Excellent troubleshooting and root-cause analysis skills.
- Strong organizational and documentation abilities.
- Ability to prioritize competing demands in a fast-paced environment.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively across multiple teams.
Preferred Technical Skills
Experience with one or more of the following:
- NVIDIA GPU Infrastructure
- AI/ML Computing Platforms
- HPC Environments
- VMware vSphere
- Microsoft Hyper-V
- Dell, HPE, Lenovo, or Supermicro Server Platforms
- Cisco Networking Technologies
- Juniper Networking Technologies
- Microsoft 365
- Active Directory / Entra ID
- Red Hat Enterprise Linux (RHEL)
- Ubuntu Linux
- Infrastructure Monitoring Platforms
- ServiceNow, Jira, or other ITSM platforms
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified Professional Certifications
- VMware Certified Professional (VCP)
- Cisco Certified Network Associate (CCNA)
- Linux+ or Red Hat Certifications
- Certified Data Center Technician (CDCTP) or equivalent
Key Performance Indicators (KPIs)
- Data center uptime and availability.
- Mean Time to Resolution (MTTR).
- Infrastructure incident response and resolution performance.
- Hardware deployment and commissioning efficiency.
- Asset inventory accuracy.
- Change management compliance.
- System patching and remediation completion rates.
- Documentation accuracy and completeness.
- Successful completion of infrastructure projects.
- Customer and stakeholder satisfaction.
Work Environment & Physical Requirements
- Work primarily within data center and technical operations environments.
- Ability to lift and move equipment weighing up to 50 pounds.
- Ability to work on ladders, raised floors, and within equipment racks.
- Frequent standing, walking, bending, and cabling activities.
- May require after-hours, weekend, holiday, and on-call support.
- Ability to work in environments with elevated noise levels and varying temperatures.
- Occasional travel between company facilities and data center locations may be required.