Customer Service Representative - On-Call

Answer the call, bring the smiles, and empower your community! On-Call Non-Exempt | Bargaining Position | Starting at $26.18 per hour + $3.50 per hour pay in lieu of benefits

Looking for meaningful, customer-focused work with a limited, on-call schedule?

Benton PUD is hiring an On-Call Customer Service Representative to support our customers and Customer Service team as needed. This opportunity may be a great fit for someone who wants to work occasional shifts while making a positive difference in the community.

In this role, you’ll assist customers by phone and in person, answer billing and account questions, process payments, start and stop electric service, and help resolve a variety of customer service needs.

This is an on-call position with limited workdays and no guaranteed schedule. Our Customer Service team operates on a 4/10 schedule (Monday through Thursday). The successful candidate will be required to work full-time for the first 8 weeks of employment for training purposes. Limited benefits are available with this position. To receive a paid holiday, you must be assigned to work both the full shift before and the full shift after a holiday.

If you’re dependable, adaptable, comfortable working with customers and technology, and interested in serving your community, we’d love to hear from you!

PURPOSE The primary purpose of this position is to provide service to customers by handling a variety of customer account and billing issues, including answering telephone calls, performing payment processing and cashiering duties, performing account analysis in terms of credit/collections and payment arrangements, mail processing / delivery, and maintaining professionalism, to ensure service expectations are achieved and departmental policies, procedures and standards are followed.

MINIMUM QUALIFICATIONS, EXPERIENCE AND CERTIFICATIONS

Required:

• High School Diploma or GED
• Two (2) years prior experience in a directly related customer service position or six (6) months District experience in a department or administrative support position.
• Pass District tests identified in the Office & Customer Service Classification –Testing Profile & Development Plan adopted by Letter of Agreement during the selection process or within two (2) years prior to the posting start date, or within two years prior to internal promotion.

CREDIT CHECK REQUIREMENT: This position requires a credit check as a condition of hire or promotion. The selected candidate will be offered the position contingent upon review of credit and determination of suitability.

ADA REQUIREMENTS

• Attendance: Consistent need to attend work at the job site or work location. Frequent or constant need for punctuality.
• Physical Effort: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. Occasional need to move or lift boxes and/or files weighing up to 30 pounds.
• Environment: Primarily located in a comfortable indoor area.
• Hazards: Most of the time is spent in general office or equivalent conditions.
• Sensory Attention: Typically requires regular use of one or more senses of medium intensity and long duration.
• Job Pressure/Deadline Orientation: Under regular pressure to meet deadlines, quotas and/or must frequently deal with unpleasant issues related to people or situations.