Job Summary
JOB SUMMARY:
Responsible for the clinical operations, personnel management, and workflow implementation for Crisis & Forensics shifts. This position provides direct administrative and clinical oversight for assigned Qualified Mental Health Professionals (QMHPs), Qualified Mental Health Associates (QMHAs), Peer Support Specialists, and Behavioral Health Technicians. Working under the strategic direction of the Crisis & Forensic Programs Manager 5, the Clinical Services Manager ensures strict adherence to statutory compliance, manages shift-level operational decisions, and serves as a primary clinical anchor for after-hours operations. This role participates in a rotating 24/7 on-call manager schedule, providing clinical consultation and deploying in-person to community, hospital, or jail settings when primary after-hours coverage requires immediate escalation. The workload has high variety, requiring dynamic operational leadership and rapid problem-solving in fast-paced crisis environments. Our team works closely across multidisciplinary roles to coordinate comprehensive care and services for individuals in crisis. We collaborate extensively with community partners - including law enforcement, hospital emergency department staff, court systems, and local behavioral health providers - to maintain an integrated system of care. Work Schedule: Regular full-time position. Working hours are Monday through Friday, 12:30 PM – 9:30 PM. Position requires participation in a rotating 24/7 on-call manager schedule and may require holiday coverage as operational needs dictate. Click here for a complete list of the duties, responsibilities and physical requirements of this position. First review of applications will be November 23rd, 2026. Applications submitted after this date may or may not be considered. Please note that this recruitment may close at any time after the first review date.
PLEASE NOTE:
- This recruitment may be used to fill multiple vacancies.
- This recruitment may be used to establish a pool of qualified candidates for future vacancies.
KEY RESPONSIBILITIES:
- Personnel Management & Supervision: Directly supervise QMHPs, QMHAs, Peer Support Specialists, and Behavioral Health Technicians. Handle hiring, performance management, staff training, and team health and safety. Provide formal clinical supervision and coaching to pre-licensed candidates and staff navigating complex crisis/forensic presentations.
- Shift Operations & Crisis Oversight: Manage day-to-day shift operations during late afternoon and evening hours, prioritizing immediate client and community needs.
- On-Call Manager Rotation: Participate in a 24/7 rotating manager on-call schedule. Provide 24/7 phone consultations to staff and deploy in-person to the crisis center, community, emergency departments, or county jail when primary coverage requires escalation.
- Policy, Compliance & Quality: Ensure compliance with department/county policies, OARs, state/federal statutes, and funding requirements. Lead Quality Improvement (QI) processes using data and tools (such as PDSA) to evaluate and improve shift performance.
- Partner Collaboration: Build and maintain strong working relationships with law enforcement, emergency department staff, courts, and community agencies to enhance system coordination.
- Special Projects: Plan and execute assigned strategic projects in collaboration with division leadership (PM5).
MINIMUM QUALIFICATIONS
The following minimum qualifications are REQUIRED for this position.
- Education: Master’s degree in a related behavioral health field (e.g., Counseling, Social Work, Psychology).
- Licensure: Active license in the state of Oregon as an LPC, LCSW, or LMFT.
- Driver's License: Valid Oregon Driver’s License.
- Credentials: Ability to obtain and maintain credentialing and privileging per organizational standards.
- Screening: Ability to pass required background checks and pre-employment requirements.
KNOWLEDGE OF OR EXPERIENCE WITH:
- Evidence-based crisis intervention models, high-acuity risk assessments, and de-escalation techniques.
- Forensic behavioral health frameworks, including Aid & Assist, PSRB, Forensic Diversion, and Civil Commitment processes.
- Oregon Administrative Rules (OARs), state and federal statutes, and ethical/confidentiality standards (HIPAA / 42 CFR Part 2).
- Principles of clinical supervision, personnel management, and staff development.
- Quality Improvement (QI) frameworks and data-informed decision-making.
SKILL IN:
- Clinical Supervision & Coaching: Guiding candidates for licensure and staff through high-acuity, complex clinical cases.
- Emergency Decision-Making: Rapidly evaluating emergent situations, remaining calm under pressure, and making sound clinical/operational decisions.
- Interpersonal & Interagency Communication: Building positive, collaborative relationships with multidisciplinary teams, law enforcement, courts, and community partners.
- Conflict Resolution & Leadership: Managing shift workflows, resolving workplace conflicts, and fostering a safe, healthy environment.
- Written & Technical Communication: Proficient documentation in Electronic Health Records (EHR) and clear communication of policies and clinical reports.
- Bilingual skills in English and Spanish are highly desirable.
BENEFITS
Generous time off to maintain a healthy work-life balance!
- 11 Paid Holidays + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave. Vacation accrual increases with years of service.
$0 Health Insurance Premium!
- Medical, Dental and Vision -cover your eligible family members without additional premium.
- In addition, the County contributes up to $1,400 per year to your Health Savings or Reimbursement account!
- Apart from your deductible you can use this money for things that aren’t traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications
- You never lose your Health Savings Account funds as it rolls over from year to year
- Dependents up to age 26 are covered.
Get ready for retirement. Generous employer paid contributions!
- After 6 months of employment:
- The County makes a retirement contribution of 6% of your salary towards Oregon PERS.
- The County makes a deferred compensation 457b plan contribution of 3% of your salary. You can add more if you wish.
A free and award-winning wellness program
- Interactive and personalized approach focused on your whole health.
- Onsite and virtual seminars, wellness challenges and fun activities.
- Monetary incentives and cool prizes to engage everyone and meet your individual needs.
100% employer-paid coverage for AD&D ($100,000), Life ($10,000), and Long-Term Disability coverage.
- Supplemental plans are available at reasonable rates.
Annual salary range of:
- $86,413.60 - $117,836.58
- This position guarantees two salary raises within your first year. Increases are given at the end of the 6-month probationary period and at the 1-year anniversary, as long as your performance is in good standing! Increases are given until the maximum of the salary range is reached.
Have benefits questions?
- Reach out to us anytime: recruiting@bentoncountyor.gov
Please ensure you have provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment. For further information, please click on the link: Oregon Pay Equity Law Questions regarding this position can be directed to:Hailey Halesworth, Crisis & Forensics Program Manager Benton County Health Services Telephone: (541) 745-4751 hailey.halesworth@bentoncountyor.gov Working & Living in Benton County Perfectly placed in the Willamette Valley, 90 miles south of Portland and 40 miles north of Eugene, Benton County has easy access to urban areas with ample opportunities for cultural activities. Combined with outdoor recreation galore in the Cascade Range 80 miles to the east and the Coastal Range and Pacific Ocean 50 miles west, the county’s 90,000 residents like to say they “have it all.” Working in Benton County
Living in Benton County
How to Apply
- To apply for this position, click on the "Apply" button to fill out all information in the online application and complete the questionnaire. Failure to do so may result in your application being removed from consideration.
- Only complete applications received by the posted application deadline date, or the first review date will be considered.
- Answer all supplemental questions.
After you Apply
- You will get an email stating your application has been submitted. Log in to your NeoGov account before the job announcement closes to see if you have any pending tasks or notifications and make sure to complete these tasks before the job announcement closes. These can be found under the “My Applications” section.
- Be sure to check both your email and NeoGov account for updates regarding this recruitment.
Additional information
- This is a FLSA non-exempt position.
- This recruitment may be used to fill multiple vacancies.
- This recruitment may be used to establish a pool of qualified candidates for future vacancies.
- Please save a copy of this job announcement for your reference, as it may not be available for you to view after the job closes.
- Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. NOTE: If claiming veterans’ preference please be sure to attach your DD214 or Disability letter from the VA.
- Benton County does not offer VISA sponsorships. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. Benton County will review these documents to confirm that you are authorized to work in the United States.
- If you wish to identify yourself as an individual with a disability under the Americans with Disabilities Act of 1990 and will be requesting accommodation, please contact the Benton County Human Resources Department by calling 541-766-6081.
Benton County is an equal opportunity employer. Helpful links and contact information Learn more about Benton County Understanding the County Application Process Job Interest Cards webpage For more information you may contact us by e-mail at recruiting@bentoncountyor.gov or by phone at 541-766-6081.
Benefits
EMPLOYEE BENEFITS AT BENTON COUNTY
Working for the County is so much more than a job. It is a chance to make a local difference - in your own life and the lives of the people around you. Perfectly placed in the Willamette Valley, ninety miles south of Portland and forty miles north of Eugene, Benton County has easy access to urban areas with ample opportunities for cultural and major sporting events. Combined with unmatched outdoor recreation, County residents like to say they "have it all". With the Cascade Range, eighty miles to the East, and the Pacific Ocean fifty miles to the West – going out for a day at the beach, fishing, hunting, cycling or hiking is all within reach – Benton County truly offers something for everyone. We offer a comprehensive benefits package designed to meet the needs of its employees and their families. Competitive benefits and an active employee wellness program is a top priority for the County.
Benefits Package Details
- Generous time off to maintain a healthy work-life balance!
- 11 Paid Holidays + 64 Personal Leave Hours (for Exempt Employees) + 2 Floating Holidays + 8 hours of vacation accrual every month + sick leave! Vacation accrual increases with years of service.
- $0 Health Insurance Premium!
- Medical, Dental and Vision - cover your eligible family members without additional premium.
- In addition, the County contributes up to $1,400 per year to your Health Savings or Health Reimbursement account!
- Apart from your deductible, you can use this money for things that aren’t traditionally paid by insurance – i.e. Ibuprofen, Tylenol and other preventative type medications.
- You never lose your Health Savings Account funds as it rolls over from year to year.
- Dependents up to age 26 are covered!
- Get ready for retirement. Generous employer paid contributions!
- After 6 months of employment:
- The County makes a retirement contribution of 6% of your salary towards Oregon PERS!
- The County makes a deferred compensation 457b plan contribution of 3% of your salary! You can add more if you wish.
- A free and award-winning wellness program
- Interactive and personalized approach focused on your whole health.
- Onsite and virtual seminars, wellness challenges and fun activities.
- Monetary incentives and cool prizes to engage everyone and meet your individual needs!
- 100% employer-paid coverage for AD&D ($100,000), Life ($10,000), and Long Term Disability coverage.
- Supplemental plans are available at reasonable rates.
- Have benefits questions?
- Reach out to us anytime: recruiting@bentoncountyor.gov
