Jobs in the United States

25+ jobs

Save this search

Added just now
Planetarium Manager
East Texas A&M University
Commerce, TX
During the application process the “My Experience” page has a section provided “Attachments (Resume/CV, References, Cover letter, etc.)” to upload required documents.
Added just now
GME Administrator - Department of Surgery | Monday-Friday | Days
UF Health
Jacksonville, FL
…applicable and provide support to the Program Director and associate Program Director. The position will report directly to the Program Director or Chair. The principal type of work…
Added 1 min ago
Order Documentation Supervisor
Altivera Medical, Inc.
Denver, CO
…cross-functional partners regarding documentation findings, escalations, process changes, and performance…
Added 1 min ago
Associate, Insights Analyst, US Medical Affairs
Stemline Therapeutics Inc
Remote, United States
…annual aggregate sentiment reports to inform future CME content development and curriculum strategy and the Insights…
Added 1 min ago
CB
Marketing Operations Associate
ConnectOne Bank
Union, NJ
- $27 to $33 USD / hour
Development of external-facing materials (decks, one- sheeters, videos, emails etc.)
Added 1 min ago
SVP, Associate General Counsel, Technology & Enterprise Services
LPL Financial
Fort Mill, SC · Arlington, VA · New York, NY
LPL seeks a highly experienced and strategic legal executive to serve as Senior Vice President, Associate General Counsel, Technology & Enterprise Services. Reporting directly to the Chief…
Added 2 mins ago
Associate, Trade Control, US Delta1
CIBC World Markets Corp
NY
…products, ETFs, and related financing or swap activity. The Associate will help ensure daily trade support activities are completed accurately, on time, and in accordance with established…
Added 2 mins ago
Associate - Business Development
Mayo Clinic
Phoenix, AZ · Phoenix
The primary responsibility of this position is to directly support the mission of Mayo Clinic Business Development. The Associate will perform as an individual contributor, responsible for…
Added 3 mins ago
Director of Operations
Compass Group
SAN FRANCISCO, CA
…excellence, financial performance, client satisfaction, and team development across multiple dining…
Added 3 mins ago
Catering Director
Compass Group
New York, NY
The Catering Director will oversee all aspects of event operations - from initial planning and menu development through execution and post-event follow-up - while ensuring exceptional…
Added 3 mins ago
Assistant Café Manager
Compass Group
PALO ALTO, CA
…daily operations of the café, with a particular focus on the development, and performance management of our valued team members. You will be instrumental in motivating and directing every…
Added 3 mins ago
Associate, GEF Partnership and Public Funding
The Nature Conversancy
Arlington, VA
The Associate, GEF Partnership and Public Funding will help The Nature Conservancy strengthen its engagement with the Global Environment Facility (GEF), the Global Biodiversity Framework…
Added 3 mins ago
Senior Associate Director of Development
The Nature Conversancy
Chicago, IL
The Senior Associate Director of Development (Senior ADoD) works closely with the development team to plan, implement, and coordinate effective multi-year strategies and plans for gift…
Added 3 mins ago
JD
People & Culture Intern - Summer 2027
John D. and Catherine T. MacArthur Foundation
United States
- From $22 USD / hour
NOTE: To ensure a fair and equitable recruitment process, our Foundation Staff and Board do not host preliminary conversations with applicants outside of our standard interview process.
Added 3 mins ago
SALES ASSOCIATE
Doral Automotive Group
Hialeah, FL
A sales associate sells automobiles at car dealerships and helps customers to find the right purchase for their needs. They are required to demonstrate a sound understanding of the latest…
Added 4 mins ago
Employee Training & Development Specialists
University of Utah
Salt Lake City, UT
The Training and Development Specialist supports the design, development, and delivery of engaging digital learning experiences. This role combines digital content development, multimedia…
Added 4 mins ago
Operations Leader - Cyber/Test
Nexus Controls LLC
United States
Maintain process integrity: Ensure team follows established safety, quality, and operational standards.
Added 4 mins ago
Branch Operations Associate Manager La Cienega Corridor District
B10 Wells Fargo Bank, N. A.
BEVERLY HILLS, CA · LOS ANGELES, CA
Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network as part of the Consumer Banking and Lending division. Learn more about the career areas and…
Added 4 mins ago
Electrical QA Engineer
Faith Technologies, Inc.
Menasha, WI
The QA Engineer 1 is responsible for the successful development, implementation, and coordination of project QA/QC plans and documents, as well as conducting on-site/job site training,…
Added 5 mins ago
Open Rank
University of North Carolina- Chapel Hill
NC
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous…
Added 5 mins ago
Lead Associate, Stakeholder Relations - Central Region
Remote, United States
The Lead Associate, Stakeholder Relations supports the development and execution of AES’ regional stakeholder engagement strategy and its national strategy for energy campuses and powered…
Added 5 mins ago
Business Operations Specialist Associate
Pacific Gas And Electric Company
Pleasanton, CA
Support department and/or line of business system needs. Identify and implement process and system improvements, manage communications, coordinate and deliver trainings for essential…
Added 5 mins ago
Patient Support Assistant - Medical/Surgical Unit
OhioHealth Corporation
United States
…needed. Assists in creating the ideal patient experience through development of respectful and compassionate relationships with each patient and family. May serve as a patient safety…
Added 5 mins ago
Executive Assistant I - Legal
OhioHealth Corporation
United States
... if you believe that learning is a life-long process
Added 6 mins ago
Deli Clerk
Albertsons Companies
MUNDELEIN, IL · Mundelein, IL
Leaders invested in your training, career growth & development.

Benepass

Customer Experience Associate

Remote, United States

$24 USD / hour

Apply About employer

Applications open in a new tab.

Job details

Pay: $24 USD / hour
Experience: 2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
Posting language: English
Posted: Oct 30, 2026

Original job description

ABOUT US

At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.

Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.

OUR MISSION

Helping companies reimagine how companies take care of their people.

OUR INVESTORS

We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.

ARTICLES

Founder Story - Jaclyn Chen
Benepass Raises $40M Series B https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs

CANDIDATE RESOURCES

Benepass | Candidate Resource Page https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing
Benepass Listed on Inc. Magazine's Best Workplaces of 2023

TEAM & ROLE

As a Customer Experience Associate at Benepass, you'll be a critical member of our growing Customer Experience organization, reporting to a Customer Experience Manager. You'll help deliver an exceptional customer experience by supporting members across chat, phone, and email, ensuring every interaction is timely, accurate, and empathetic.

This role is based out of our Chandler office. You’ll complete an initial period of onsite training, then follow a hybrid schedule with 2–3 days onsite per week.

This role is designed for someone who thrives in a fast-paced, metrics-driven support environment. You'll be expected to efficiently manage work across multiple support channels, prioritize customer needs, and consistently perform against established service level agreements (SLAs), quality expectations, and hourly productivity metrics.

Success in this role requires balancing speed with quality. You'll be expected to self-serve by using internal tools, knowledge resources, and emerging AI technologies to research and resolve customer questions, while knowing when to collaborate or escalate. You'll continuously look for ways to improve efficiency and the overall customer experience.

As customer demand fluctuates throughout the day and week, flexibility is important. This role may require schedules that align with business needs, including earlier start times, evenings, holidays, or weekend coverage, to ensure we deliver outstanding support whenever our customers need us.

WHAT YOU’LL DO AT BENEPASS

Deliver exceptional customer support across chat, phone, and email, providing a seamless experience regardless of channel.
Confidently manage multiple live chat conversations simultaneously while maintaining accuracy, empathy, and high-quality customer interactions.
Meet and consistently perform against established hourly productivity expectations, service level agreements (SLAs), and quality metrics.
Learn and become an expert on Benepass products, internal systems, and operational workflows, proactively using available resources to build knowledge and solve problems independently.
Self-serve by researching and resolving customer issues independently using available tools and documentation, while knowing when to collaborate or escalate complex cases.
Partner cross-functionally with Product, Operations, Engineering, and Customer Success to advocate for customers and resolve issues.
Identify recurring customer trends and opportunities for process improvements that enhance both the customer and teammate experience.
Leverage AI tools responsibly and with curiosity to improve research, documentation, communication, problem-solving, and personal productivity.
Contribute to maintaining and improving internal knowledge documentation and support resources.
Be an active contributor to a collaborative, high-performing Customer Experience team.

ABOUT YOU

You genuinely enjoy helping people and creating exceptional customer experiences.
You thrive in a fast-paced environment where priorities shift throughout the day.
You're comfortable supporting customers across chat, phone, and email and can confidently switch between channels as business needs change.
You're able to manage multiple live chat conversations simultaneously while maintaining quality and attention to detail.
You're comfortable working toward measurable hourly productivity goals, quality standards, and customer satisfaction metrics.
You communicate clearly and professionally in both written and verbal conversations.
You're highly organized, detail-oriented, and excel at managing competing priorities.
You're eager to learn, enjoy exploring new systems, and quickly become proficient with technical products.
You're curious about emerging technology and excited to experiment with AI tools to help you research, solve problems, improve workflows, and do your job more effectively.
You're adaptable and willing to work schedules that align with business needs, including occasional early mornings, evenings, holidays, or weekends.
You're resourceful and self-directed: you know how to use documentation, tools, and internal resources to find answers independently, while collaborating when needed. You're also a collaborative teammate who enjoys sharing knowledge, helping others succeed, and contributing to a positive team culture.

REQUIREMENTS

2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
Hands-on experience supporting customers across phone, chat, and email channels, with the ability to confidently move between channels as business needs change.
Experience handling multiple concurrent live chat conversations while maintaining exceptional customer service.
Strong verbal communication skills and confidence speaking with customers over the phone.
Excellent written communication skills with exceptional attention to detail.
Experience working within fintech, payments, HR technology, benefits administration, banking, or another regulated industry is strongly preferred.
Proven ability to prioritize work effectively, stay organized while managing multiple tasks, and self-serve by using available tools and resources before escalating.
Demonstrated experience in a performance-based role where success is measured by output, productivity, service levels, and quality.
Experience using modern customer support platforms such as Intercom, Zendesk, Salesforce, or similar.
Proficient with Google Workspace and Slack.
Ability to commute to our Chandler office for an initial period of onsite training, and then transition to work hybrid 2–3 days per week.

BONUS SKILLS

Previous startup or high-growth company experience.
Experience using - or strong curiosity about using - AI tools such as ChatGPT, Claude, Gemini, or similar to improve workflows, research, communication, documentation, and problem-solving.
Experience identifying opportunities for operational improvements and process optimization.
Familiarity with workforce management concepts such as staffing, scheduling, or service levels.
Bilingual or multilingual.
Passion for continuous learning and helping build a world-class Customer Experience organization.

COMPENSATION

$24/hour + Equity

RANGE(S) IS SUBJECT TO CHANGE. BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

WHAT WE OFFER

95% coverage of medical, dental, and vision
Fantastic benefits (of course 😃), including:
$250 WFH setup (one time)
$500/year Learning & Development Benefit
$150/month cell phone + internet
$100/month Wellness
$100/month Co-working and Commuter Benefit
We offer several team onsites a year
Flexible PTO

At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.

Apply About employer

More about this job

Skills

Customer experience
Manage work
Research
Customer service
Documentation
Attention to detail
Adaptability
Communication skills
Zendesk
Salesforce
Google Workspace
Slack
Scheduling
Bilingualism

Report this job