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Benchmark Senior Living

Server

Norwood, MA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title:

Server

Department:

Dining Services

Date Revised: 7/24/2024

Reports To:

Dining Room Manager

FLSA Status:

Non-exempt

Job Code: 6007

Job Summary:

The Server serves food and beverages to residents in accordance with established Benchmark policies and procedures. S/he performs duties under the direction of the Dining Services Director, to assure that quality food service is provided to meet the needs of the residents.

Principal Duties/Responsibilities:

Advises supervisor when supplies diminish for reorder
Communicates effectively with supervisor and kitchen staff
Takes food and beverage orders from residents and serves meals on a timely basis that are both presentable and appetizing in appearance.
Sets up and delivers meal trays and food carts to the dining room as instructed.
Handles requests from residents who require assistance with meal selection or have specific needs.
Serves well-presented meals on a timely basis
Sets up dining room for the next scheduled meal.
Performs other general server duties as assigned.
Assists in inventorying supplies.
Obtains or replenishes necessary dining room supplies before the next scheduled meal.
Checks room service trays before distribution.
Follows safety regulations and precautions at all times.
Follows established Infection Control procedures when performing daily tasks.
Ensures that all food service areas are maintained in a clean and safe manner by assuring that necessary equipment and supplies are properly maintained.
Reports all hazardous conditions and equipment to your supervisor.
Reports all accidents to the Dining Services Director or the Executive Director.
Disposes of food and waste in accordance with established policies.
Assists in daily or scheduled cleaning duties
Cleans tables, chairs, refrigerators and freezers, etc.
Carries soiled dishes, cups, glasses, and utensils to proper storage areas.
Keeps work areas clean, dry, and free of food, beverages, etc.
Returns used food trays from food carts, dining room, etc., and delivers to the dishwashing area.

Education/Experience/Licensure/Certification:

High school diploma or equivalent.
Previous dining room and server experience.

Required Skills/Abilities:

Must be able to interact effectively with residents and staff
Must be able to follow written and oral instructions
Must have knowledge of dietary procedures, as well as related Health Department regulations and guidelines pertaining to food service operations.
Must be able to serve food and beverages for residents in a prompt and efficient manner.

Physical Requirements:

PHYSICAL JOB ANALYSIS

JOB TITLE: Server/Lead Server

The principal duties and responsibilities are listed in the formal job description. This form is intended to provide a summary of the physical demands of the job.

Frequency

Unanticipated

Seldom

(1-5% of time)

Occasional

(6-33% of time)

Frequent

(34-66% of time)

Constant

(67-100% of time)

Unanticipated

Seldom

(1-5% of time)

Occasional

(6-33% of time)

Frequent

(34-66% of time)

Constant

(67-100% of time)

LIFT/CARRY (OBJECTS)

EQUIPMENT

Objects up to 10 lbs.

Transfer Devices/Gait Belts

Objects 11-20 lbs.

Kitchen Equipment

Objects 21-35 lbs.

Ladders

Objects 36-75 lbs.*

Maintenance Equipment

Objects 76-100lbs.*

Tablets/Computers/Office

*Weights in excess of 35 lbs. will be reviewed for 2-person or mechanical assist

Vehicles/Driving

PUSH/ PULL FORCE **

ENVIRONMENTAL EXPOSURES

Wheelchair with Resident 10-50lbs.

Indoors

Resident Lift Equipment 10-60 lbs.

Outdoors

2 Wheel Dolly/ 4 Wheel Cart 5-35lbs.

Extreme Heat

Floor Cleaning Equipment 5-25 lbs.

Extreme Cold

**Push/pull force is measured as the peak force required to start object moving

Dusty

POSTURES

Excessive Noise

Sitting

RESIDENT MOBILITY ASSISTANCE

Standing

One/two person manual transfer (up to 35 lbs. lifting force per person)

Walking on even surface

Bed positioning (lateral movement of resident in bed)

Walking on uneven surface

Chair boosting (assisting resident to sit up in a chair)

Climbing/Stairs

Assist Walking with Gait Belt

Bend/Stoop/Twist

ADDITIONAL CONSIDERATIONS

Crouching/Squatting

Physical Exams or Health Screenings (as required by state)

Kneel/Crawling

TB Test

Reach Above Shoulders

Annual Flu Shot

Reach Waist to Shoulders

COVID Vaccinations and Boosters

Reach Below Waist

Personal Protective Equipment (nitrile gloves, gown, mask, etc.)

Repetitive Arm Use

N95 Respirator (must be clean shaven such that any facial hair does not impact the respirator seal)

Repetitive Wrist/Hand Use

Exposure to House Pets

Hand grasping (power grip)

Exposure to Needles and Sharps

When working with our resident population, you may on occasion be exposed to certain risks related to medical conditions or progressive diseases such as Alzheimer's disease. These risks include communicable diseases as well as agitation and/or aggressive behaviors which may be verbal or physical. Because you are working so closely with the resident, you may be the target of this aggression. Understanding that these behaviors are related to a medical condition and/or disease process and are not in any way personal, is key to maintaining dignity and respect for our residents in all avenues of care. Benchmark is committed to workplace safety, and to the extent there is any concern relating to safety hazards in the performance of the job, you should immediately report your concerns as directed in the Employee Handbook.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

I ______________________________ have read this job description and understand the duties and responsibilities of the position of Server. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.

________________________________ _______________

Employee Signature Date

________________________________ _______________

Supervisor’s Signature Date

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