Manager - Dining Room

Job Title:

Dining Room Manager

Department:

Dining Services

Date Revised: 7/23/2024

Reports To:

Dining Services Director

FLSA Status:

Non-exempt

Job Code: 6004

Job Summary:

The Dining Room Manager oversees food and beverage service to residents in accordance with established Benchmark policies and procedures. S/he also ensures the safety and satisfaction of residents, while exercising the proper authority with the staff.

Principal Duties/Responsibilities:

Communication

• Advises supervisor when supplies diminish for reorder
• Communicates effectively with supervisor and kitchen staff

Compliance/Safety

• Ensures that all table clothes are ironed and clean, and that napkins are neatly folded
• Ensures that all cutlery and glasses on tales are clean
• Verifies that all carpets are vacuumed
• Check that sugar, salt, and pepper containers (etc.) are filled.
• Assures cleanliness of work areas

Customer Service

• Addresses resident concerns or any problems with service immediately

Facilities and Maintenance

• Ensures that all alcohol is locked up as appropriate
• Ensures that the cash drawer is locked up, as appropriate
• Inspects all refrigerators and walk in freezer for cleanliness and to ensure all items are covered
• Checks juice machine and snack bar for cleanliness
• Ensures all trash is picked up and disposed of properly
• Ensures all kitchen floors are mopped and dishes are stored properly
• Inspects family dining rooms, pubs, etc. for cleanliness before leaving.
• Locks appropriate doors at appropriate times
• Verifies that all floors are vacuumed in dining rooms and pubs
• Ensures window shelves are wiped
• Ensures dining room tables are cleared appropriately
• Ensures curtains are drawn at appropriate times
• Inspects all dining rooms for cleanliness before service staff leaves shifts
• Prepares and serves meals as outlined by BAL S&P’s
• Assists in taking inventory of supplies

Resident Care-Dining Services

• Clears plates, side plates, and breadbaskets before desserts are severed
• Provides wait staff service to residents when necessary
• Responsible for ensuring that All Food Functions are Set up and delivered
• Tours dining room during mealtimes to evaluate quality of meals / service

Structure

• Ensures wait staff are properly dressed and prepared appropriately for their shift
• Accounts for all residents at meals, reporting no-shows to the RCD
• Ensures all room service meals are delivered to residents’ apartments and picked up after meals
• Responsible for scheduling Dining Room Staff

Talent Development

• Participates in recruiting and interviewing process for dining room servers
• Completes talent reviews for dining room staff
• Coaches / counsels dining room staff

Training

• Participates in in-service training as required by state regulations
• Provides ongoing Training of Dining Room Staff
• Leads in-service trainings
• Coordinates and/or conducts new-hire (in community) orientation

Education/Experience/Licensure/Certification:

• High school diploma or equivalent.
• Previous dining room and server experience.
• CPR certification required or ability to obtain within six months of hire.

Required Skills/Abilities:

• Must be able to interact effectively with residents and staff
• Must be able to follow written and oral instructions
• Must have knowledge of dietary procedures, as well as related Health Department regulations and guidelines pertaining to food service operations.

PHYSICAL JOB ANALYSIS

JOB TITLE: Dining Room Manager

The principal duties and responsibilities are listed in the formal job description. This form is intended to provide a summary of the physical demands of the job.

Frequency

Frequency

Unanticipated

Seldom

(1-5% of time)

Occasional

(6-33% of time)

Frequent

(34-66% of time)

Constant

(67-100% of time)

Unanticipated

Seldom

(1-5% of time)

Occasional

(6-33% of time)

Frequent

(34-66% of time)

Constant

(67-100% of time)

LIFT/CARRY (OBJECTS)

EQUIPMENT

Objects up to 10 lbs.

X

Transfer Devices/Gait Belts

X

Objects 11-20 lbs.

X

Kitchen Equipment

X

Objects 21-35 lbs.

X

Ladders

X

Objects 36-75 lbs.*

X

Maintenance Equipment

X

Objects 76-100lbs.*

X

Tablets/Computers/Office

X

*Weights in excess of 35 lbs. will be reviewed for 2-person or mechanical assist

Vehicles/Driving

X

PUSH/ PULL FORCE **

ENVIRONMENTAL EXPOSURES

Wheelchair with Resident 10-50lbs.

X

Indoors

X

Resident Lift Equipment 10-60 lbs.

X

Outdoors

X

2 Wheel Dolly/ 4 Wheel Cart 5-35lbs.

X

Extreme Heat

X

Floor Cleaning Equipment 5-25 lbs.

X

Extreme Cold

X

**Push/pull force is measured as the peak force required to start object moving

Dusty

X

POSTURES

Excessive Noise

X

Sitting

X

RESIDENT MOBILITY ASSISTANCE

Standing

X

One/two person manual transfer (up to 35 lbs. lifting force per person)

X

Walking on even surface

X

Bed positioning (lateral movement of resident in bed)

X

Walking on uneven surface

X

Chair boosting (assisting resident to sit up in a chair)

X

Climbing/Stairs

X

Assist Walking with Gait Belt

X

Bend/Stoop/Twist

X

ADDITIONAL CONSIDERATIONS

Crouching/Squatting

X

Physical Exams or Health Screenings (as required by state)

Kneel/Crawling

X

TB Test

Reach Above Shoulders

X

Annual Flu Shot

Reach Waist to Shoulders

X

COVID Vaccinations and Boosters

Reach Below Waist

X

Personal Protective Equipment (nitrile gloves, gown, mask, etc.)

Repetitive Arm Use

X

N95 Respirator (must be clean shaven such that any facial hair does not impact the respirator seal)

Repetitive Wrist/Hand Use

X

Exposure to House Pets

Hand grasping (power grip)

X

Exposure to Needles and Sharps

Fine manipulation hands/fingers

X

When working with our resident population, you may on occasion be exposed to certain risks related to medical conditions or progressive diseases such as Alzheimer's disease. These risks include communicable diseases as well as agitation and/or aggressive behaviors which may be verbal or physical. Because you are working so closely with the resident, you may be the target of this aggression. Understanding that these behaviors are related to a medical condition and/or disease process and are not in any way personal, is key to maintaining dignity and respect for our residents in all avenues of care. Benchmark is committed to workplace safety, and to the extent there is any concern relating to safety hazards in the performance of the job, you should immediately report your concerns as directed in the Employee Handbook.

Disclaimer:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

I ______________________________ have read this job description and understand the duties and responsibilities of the position of Dining Room Manager. I further understand that it is my responsibility to perform my duties consistent with the highest standards of Benchmark Senior Living.

________________________________ _______________

Employee Signature Date

________________________________ _______________

Supervisor’s Signature Date