Assistant Front Office Manager

InterContinental Seattle Bellevue is looking for an Assistant Front Office Manager. As key members of our team, the Assistant Front Office Manager will play a pivotal role in ensuring seamless guest experiences and upholding our reputation for excellence. We're looking for candidates who not only possess strong leadership skills but also have a keen eye for detail and a passion for delivering exceptional customer service.

Every day is different, but you’ll mostly be:

• Assisting in all aspects of front desk and guest services operations during your assigned shift.
• Conducting inventory of supplies and informing leadership of necessary purchases.
• Primarily responsible for serving as Manager on Duty (MOD) during PM shifts, ensuring seamless hotel operations and exceptional guest service.
• Supervise colleagues’ performance, provide feedback, and initiate corrective or disciplinary actions, when necessary, in adherence to company policies.
• Promptly informing management of any potentially serious issues.
• Ensuring that all staff members are adequately trained and equipped to perform their duties efficiently.
• Championing onboarding of new hires and training of all Front Office team members.
• Providing guests with prompt and professional attention, ensuring they feel welcomed upon arrival and throughout their stay.
• Addressing/logging guest complaints appropriately and escalating concerns when necessary.
• Adhering to service recovery measures to guarantee total guest satisfaction.
• Communicating any VIP guests, special needs, or requests to the staff and ensuring their execution.
• Contributing to the achievement of AAA and Forbes Luxury standards.
• Collaborating to achieve departmental goals related to guest satisfaction, revenue, profit, and IHG One Rewards enrollments.
• Ensuring adherence to procedures for the security of financial transactions and guest safety.
• Conduct routine inspections of the front office and public areas to maintain high standards of appearance and promptly address any deficiencies.
• Fostering teamwork and quality service through daily communication and coordination with other departments, including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Maintenance, Valet, HOA, and Retail Vendors.
• Other duties as assigned.