Jobs in the United States

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Added 1 min ago
Sports Coordinator
Boys & Girls Clubs of Greater San Diego
Ramona, CA
Reporting to the Regional Manager, the Sports Coordinator will coordinate and direct the sports league programming for all ASES students as allowed with the grant funding and in accordance…
Added 1 min ago
Sports Group Leader
Boys & Girls Clubs of Greater San Diego
Ramona, CA
Reporting to the Branch Manager and Sports Coordinator, the Sports Group Leader will assist in coordinating and directing the sports league programming for all students as allowed with the…
Added 2 mins ago
Nuclear Safety Analyst
INL Professional
Idaho Falls, ID
…other Friday off and reports to the Nuclear Safety Engineering Manager. You will manage Documented Safety Analyses (DSAs) and Technical Safety Requirements (TSRs), including updates,…
Added 2 mins ago
PM
Processing Assistant
Pasta Montana LLC
Great Falls, MT
- $21.64 USD / hour
…maintaining Pasta Montana’s food safety, quality, and legality program under the BRC…
Added 2 mins ago
PM
Maintenance Tech Step 1
Pasta Montana LLC
Great Falls, MT
- $26.07 USD / hour
…maintaining Pasta Montana’s food safety, quality and legality program by following all BRC…
Added 2 mins ago
Technical Product Manager
Q2 Software, Inc.
Austin, TX
…in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through…
Added 2 mins ago
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Budget Analyst
U.S.VETS
Kapolei, HI
- $72,406 to $85,000 USD / year
…budgets, and to review and monitor the fiscal performance of each program at the site to ensure financial…
Added 3 mins ago
Fiscal Coordinator - Payroll - Sheriff's Office
Salt Lake County
SALT LAKE CITY, UT
Assists the Fiscal Manager and administrative staff in preparing Division budgets and fiscal program development plans.
Added 4 mins ago
Technical Program Manager - Public Sector
Qualtrics
Washington, DC
The Technical Program Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable…
Added 5 mins ago
MI
Property Manager - Apartment Community
Monarch Investment and Management Group
Wichita, KS
- $52,000 to $58,000 USD / year
Apartment Property Manager | Wichita, KS | Full-Time | On-Site
Added 5 mins ago
OR
Intake Director
Options Residential Inc
Eagan, MN
- $62,000 to $65,000 USD / year
Manage overall communication with referral sources (i.e. county, hospital, case manager, guardian, etc.), county and state entities, and other professional service agencies by cultivating…
Added 7 mins ago
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Shipping Specialist - Pleasanton, CA (Mid Shift)
Natera
Pleasanton, CA
- $22 USD / hour
…is subject to additional requests as assigned by Department…
Added 7 mins ago
Nurse Resident Emergency Department - Flagstaff Medical Center
Northern Arizona Healthcare
Flagstaff, AZ
…all principal duties and responsibilities during the training program with eventual transition to independent practice after successful training program completion. Upon completion of the…
Added 7 mins ago
Project Manager, Product Enhancement Engineering
Woodstream
Lancaster, PA
We have an immediate opportunity for a Project Manager, Product Enhancement Engineering, in Lancaster, PA!
Added 8 mins ago
Senior Solutions Consultant
Elite Technology
Remote, United States
…(e.g., other consulting team members, Support Desk, Project Manager, Client) to ensure that issues affecting projects are quickly and effectively…
Added 9 mins ago
Principal Program Manager - Digital Project Management
GE Energy Management Services, LLC
United States
Who You Are You are a collaborative project manager with a record of delivering customer-facing software projects. You bring people together and keep work moving.
Added 10 mins ago
Manager of Instructional Operations
University of Washington
Seattle, WA
The Department of Chemistry has an outstanding opportunity for a Manager of Instructional Operations to join their team.
Added 10 mins ago
Computer Engineering Lab Manager
University of Washington
Tacoma, WA
…closely with the Electrical and Computer Engineering (ECE) Program Chair, the Computer Engineering Lab Manager is responsible for managing and administering the School of Engineering and…
Added 10 mins ago
CMMS Analyst
Cushman & Wakefield U.S., Inc.
Remote, United States
Collaborate with the C&W TDS Delivery Manager and account team during configuration and setup.
Added 11 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
Boston, MA · San Francisco, CA
…and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems…
Added 11 mins ago
Lead Technical Project Manager, GTM Systems
Klaviyo
San Francisco, CA
…and services. We're looking for a Lenior Technical Project Manager with 8+ years of experience delivering complex SaaS GTM and revenue systems programs, who understands both how the systems…
Added 11 mins ago
Global Technology Lead – Factory OT Infrastructure
Wm. Wrigley Jr.
United States
Drive operational resilience and cybersecurity across industrial networks, hosting platforms and software and infrastructure license management.
Added 12 mins ago
Senior Project Manager, Geochemist
Haley & Aldrich, Inc.
Boise, ID · Missoula, MT · Helena, MT · Butte, MT
…into the future. We are currently seeking a Senior Project Manager, Geochemist to work in a project management and technical support role alongside highly skilled professionals on diverse…
Added 12 mins ago
Manager, Global Technology - Accounting in the ECP
Expeditors
Seattle, WA
This Manager role leads a software engineering team responsible for centralizing enterprise accounting data within Expeditors’ Enterprise Core Platform (ECP). This role delivers scalable,…
Added 13 mins ago
FR
Receptionist
Foothills Regional Housing
Wheat Ridge, CO
- $20 to $25 USD / hour
Regional Housing “FRH” is a prominent real estate developer, manager, and program administrator for affordable housing. As a receptionist, you will be the first contact for our company. Our…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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