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Manager, Network Engineering - Hybrid
Cedars-Sinai Medical Center
Los Angeles, CA
The Manager, Network Engineering leads the people, platforms, and operating practices that deliver secure, resilient, and scalable network services across the health system. This role sets…
Added 1 min ago
Manufacturing Engineer
Access Laser Company
Everett, WA
Summary of role: The Manufacturing Engineer works cross-functionally with the production department, design/project engineers and quality team to integrate new products into the production…
Added 1 min ago
Manager, AI Enablement
Emory Healthcare
Atlanta, GA
The Manager, AI Enablement leads AI literacy, enablement, and due diligence across Emory University and Emory Healthcare. Part of the cross-enterprise Emory Digital AI team, the role…
Added 2 mins ago
Manager - Sales (OEM)
Wesco
Pleasanton, CA
As a Manager – Sales (OEM), you will provide strategic direction and progressive leadership to achieve sales and profit goals within a region, specific line(s) of business or channels. You…
Added 2 mins ago
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Project Management Sr Manager
AECOM
New York, NY
- $240,000 to $285,000 USD / year
AECOM is seeking an experienced Program Managment Senior Manager – Metro Transportation to provide strategic leadership and oversight of large-scale, complex transportation programs within…
Added 3 mins ago
Healthcare Tech Senior Manager - Oracle Health Revenue Cycle
SVCS Huron Consulting Services LLC
United States
…sustainable solutions that drive meaningful results. As a Senior Manager, on our Healthcare Digital Transformation Solutions (HDTx) team, you will lead innovative projects that optimize…
Added 3 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
…trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver - The World's Most Experienced Driver™ - to improve access to…
Added 4 mins ago
Business Development Manager - Americas
Ametek, Inc.
Hudson, OH
Alpha Technologies, an AMETEK company, is the world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation and data…
Added 4 mins ago
S
New Job Template
Superior
Michigan, MI
- $45 to $60 USD / hour
Reports to: Commissioning Engineering Manager
Added 4 mins ago
CO
Senior Development Engineering Reviewer
City of Raleigh North Carolina
Raleigh, NC
- $81,606 to $126,469 USD / year
This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.
Added 4 mins ago
Senior Clinical Research Coordinator
American Oncology Partners, PA
Houston, TX
…functions under direct supervision of the Research Department Manager. This role will require that the SRCRC support and/or lead projects or programs within the Research Department. This…
Added 5 mins ago
Senior Scrum Master
United States
Collaborates with the Project Management Office (PMO) Team Lead, Manager, and Big Room Planning (BRP) manager to assure team-level processes remain in sync with BRP and PMO processes to…
Added 5 mins ago
CI
OCTO Senior Technical Program Manager PeopleSoft
Collaboredge Inc.
Washington, DC
- $86 to $105 USD / hour
OCTO is seeking a senior Program Manager to lead and manage its PeopleSoft HCM resource team – including the UX/UI Lead, Payroll Functional SME, and Time & Labor Functional SME – overseeing…
Added 5 mins ago
Territory Manager (GA, Atlanta)
Charlie Health Outreach
Atlanta, GA · GA
Design strategies to better support and engage referral partners across different channels
Added 5 mins ago
Territory Manager (CA, Orange County)
Charlie Health Outreach
Orange County, CA · CA
Design strategies to better support and engage referral partners across different channels
Added 5 mins ago
Outreach Manager (SC, Columbia)
Charlie Health Outreach
Columbia, SC · SC
Design strategies to better support and engage referral partners across different channels
Added 6 mins ago
Director of Continuous Improvement & Transformation
University of North Carolina- Chapel Hill
NC
The Director of Continuous Improvement & Transformation leads initiatives through the full project lifecycle, including project definition and planning, analysis and solution design,…
Added 6 mins ago
IG
Sr. BTM Construction Manager
Insight Global
Denver, CO
- $180,000 to $215,000 USD / year
-Experience with construction/project management software (e.g., Procore) and Microsoft Office
Added 6 mins ago
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Manager Information Services (Medicaid Eligibility Claims Management Bureau Director) - 831
Health, Department of
Albany, NY
- $133,245 to $168,152 USD / year
- Obtaining federal financial participation for design, development and implementation efforts.
Added 7 mins ago
Technician HVAC Commercial Service
HTS Engineering - Heat Transfer Solutions
Austin, TX
…to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and…
Added 7 mins ago
Design Engineer
Luck Companies
Manakin Sabot, VA
The Engineering Project Manager is accountable for the full lifecycle delivery of capital projects across Luck Stone's aggregate operations from conceptual design through commissioning and…
Added 7 mins ago
Construction Project Manager
Albertsons Companies
FULLERTON, CA · Fullerton, CA
Degree in Architectural Science, Civil Engineering or Construction/Project Manager or equivalent experience.
Added 8 mins ago
Engineering - Project Engineer 2
EFCO Forming & Shoring Solutions
Des Moines, IA
…Integrity, Innovation, and Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place…
Added 8 mins ago
Engineering - Project Engineer 2
EFCO Forming & Shoring Solutions
Des Moines, IA
…Integrity, Innovation, and Super Service. From engineering and design to manufacturing and field support, we help customers turn vision into reality while achieving the Lowest In-Place…
Added 8 mins ago
Engineering - Precast CAD Designer
EFCO Forming & Shoring Solutions
Des Moines, IA
…systems with minimal supervision. Collaborate with engineers and project teams to resolve design challenges, ensure quality standards, and mentor entry-level designers while enhancing team…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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