Jobs in the United States

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Licensed Practical Nurse - Labor & Delivery - Lititz
UPMC - Pittsburgh Medical Center
Lititz, PA
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Portfolio Manager II, Community Development
Wintrust Bank, N.A.
Chicago, IL
The Portfolio Manager II, Community Development will support the ongoing portfolio management of the Bank's community development investment platform, including Low-Income Housing Tax…
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Project Manager - Oracle EBS
GD Information Technology, Inc.
Remote, United States
GDIT is seeking an experienced Project Manager to support a potential Centers for Medicare & Medicaid Services (CMS) initiative focused on Medicare claims processing. This large-scale,…
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School Nurse
Virginia Beach City Public Schools
Virginia Beach, VA
…management and coordination of the assigned school's health services program based on requirements established by school division policies, procedures, protocols, and by local, state, and…
Added 1 min ago
PROGRAM SUPERVISOR
Arizona Department of Administration
AZ
Under the direction of the Department of Child Safety Program Manager, this position serves as a supervisor and is responsible for managing the workflow of a Unit of DCS Specialists, Case…
Added 1 min ago
Project Manager - Land Development
LJA 2025
Alpharetta, GA · Buford, GA · Canton, GA
POSITION OVERVIEW: As a Project Manager at LJA Land Development, you will be responsible for Leading a team of EIT’s, designers, and CAD draftsmen to produce construction plans, exhibits,…
Added 2 mins ago
Medical Director - Clinical Implementations
STMD Merger Company, LLC
Remote, United States
Oversee the Clinical Training Program and directly manage the Program Manager, Training.
Added 2 mins ago
Customer Success Manager, Bilingual (Spanish)
Keeper Security
Remote, United States
Keeper is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. This can be a 100% remote position from select…
Added 2 mins ago
The North Face: Senior Coordinator, eCommerce QA/BAV
VF Outdoor, LLC
United States
…user experience for the brand. This role reports to the Senior Manager, eCommerce Operations, and is a hybrid role, working 3 days/week out of our Denver, Colorado…
Added 2 mins ago
The North Face: Art Director, Digital Tool Design & Development
VF Outdoor, LLC
United States
…the systems behind them. This role will report into the Sr. Manager, Digital Tool Design /…
Added 2 mins ago
Server 1
ClubCorp
Clearwater, FL
Reports to the F&B Director, Banquet Manager or Restaurant Manager
Added 3 mins ago
Compensation Director
CRC Insurance Group, LLC
Remote, United States
The Compensation Senior Manager is responsible for leading the design, implementation, and governance of the organization’s compensation strategies and programs. This role ensures market…
Added 3 mins ago
Corporate Affairs Manager, Regional Community Affairs
CECONY
NY
The Government, Regional & Community Affairs team in Corporate Affairs is seeking a Manager for its Brooklyn office. The successful candidate will be highly motivated, goal-oriented and…
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Senior Project Manager - Bahamas
Suffolk
West Palm Beach, FL
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
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Project Manager - Bahamas
Suffolk
West Palm Beach, FL · Tampa, FL
The Project Manager is responsible for managing and coordinating all necessary project resources and documentation throughout the entire project lifecycle. This includes the maintenance of…
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Senior Project Manager
Suffolk
Miami, FL
The Senior Project Manager is responsible for all project administration including all contractual requirements, agreements with trade partners, purchase orders, and risk management. This…
Added 3 mins ago
MG
Emergency Dept. Tech (Cert), Emergency Department, Part Time (36 hr week), Night
Marin General Hospital dba MarinHealth Medical Center
Greenbrae, CA
- Part-time
…equipment and stretchers, and other duties as assigned by the Manager or their…
Added 3 mins ago
C
Care Manager, HARP
CareCollab
New York, NY
- $24 to $29 USD / hour
Through New York’s Health Home program, we provide care coordination services that help
Added 4 mins ago
D
Senior Systems Administrator
DREAM
NY
- $105,000 to $115,000 USD / year
Reporting to the Infrastructure Manager, the Senior Systems Administrator ensures that DREAM’s technology infrastructure is secure, reliable, and ready to scale across four campuses of a…
Added 4 mins ago
D
Operations Coordinator
DREAM
Bronx, NY
- $65,000 to $70,000 USD / year
Support Operations Manager and Director of Operations in placing food orders for student meals and ensuring we have enough food for all students that want it;
Added 4 mins ago
ER
Summer 2027 Intern - Financial Sales (Hartford)
Empower Retirement, LLC
United States
- $22 to $24 USD / hour
Each intern is paired with a dedicated manager, mentor, and executive sponsor, and will work on a meaningful summer project. This program includes:
Added 4 mins ago
ER
Summer 2027 Intern - Financial Sales (Greenwood Village, CO)
Empower Retirement, LLC
United States
- $22 to $24 USD / hour
Each intern is paired with a dedicated manager, mentor, and executive sponsor, and will work on a meaningful summer project. This program includes:
Added 4 mins ago
Administrative Assistant, HEAP
SOUTH MIDDLESEX OPPORTUNITY COUNCIL
Framingham, MA
Directly reports to Home Energy Assistance Program Manager.
Added 4 mins ago
Airside Experience Specialist - DAL
Working at Signature Aviation
Dallas, TX
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 4 mins ago
Graduate Engineer, Electrical - Solar
Black & Veatch Family of Companies
Ann Arbor, MI · Overland Park, KS
Develops an understanding and complies with the Black and Veatch quality program

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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