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Director of Marketing
Fortune Bay Resort Casino
Tower, MN
Ensure compliance with Tribal Gaming regulations, NIGC standards, internal controls, and applicable federal and state regulations.
Added 1 min ago
Deputy Director-Housing-Neighborhood Preservation
COVB City of Virginia Beach
United States
The City of Virginia Beach is seeking an experienced Deputy Director of Housing and Neighborhood Preservation to provide leadership and oversight for federal contracts, compliance programs,…
Added 3 mins ago
LA
Center-Based Early Childhood Education Lead Teacher
Los Angeles Education Partnership
Hawthorne, CA
- $29 to $30 USD / hour
The position will assist Center-Based Early Childhood Site Manager to implementation and development of EHS-CB program daily activities, program goals and procedures aimed to achieve…
Added 3 mins ago
Project Manager-High Capacity Transit (HCT) (Term-Limited)
Seattle, WA
In coordination with the Corridor Director, Project Development Director and/or Manager(s), plans, coordinates, and reviews the work of matrixed staff; and coordinates schedules, projects,…
Added 3 mins ago
TE
Case Worker Part-Time (Internal - Deadline November 15)
TANF Employees
Murrieta, CA
- $32.19 USD / hour
- Part-time
SUMMARY: Under the direction of the Family Development Services Manager (“Manager’), this position will primarily be responsible to work directly with Temporary Assistance to Needy Families…
Added 4 mins ago
Convention Analyst - Remote (USA)
MDU Medtronic USA Inc
Remote, United States
…businesses to enable commercial execution through strategic programs, operational excellence, and customer engagement initiatives. Within GCO, the convention function provides enterprise…
Added 4 mins ago
Senior Director - Therapy Development Mitral & Tricuspid Therapies
MED Medtronic Inc
Remote, United States
The Structural Heart business is advancing innovative mitral and tricuspid therapies designed to address complex valvular heart disease. The Mitral & Tricuspid Therapy Development…
Added 4 mins ago
ADS Field Sales Associate Manager
Allstate
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The Account Relationship Manager will become a retail product and participation program expert that aids existing direct agent and sellers in maximizing all ADS product and program…
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Site Safety Supervisor
KLS Kenco Logistic Services, LLC
Wilmer, TX
The Safety Supervisor position assures compliance with Federal, State and Local laws and Kenco safety programs. Specifically, the Safety Supervisor manages the Powered Industrial Truck…
Added 5 mins ago
UO
Student Services Representative [CAMPUS ONLY recruitment]
University of California, Santa Cruz
CA
- $35.43 USD / hour
Our programs and services support 2,500 adult learners annually. The Student Success and Affairs department includes the Student Services Team, Registrar, Career Services, the International…
Added 5 mins ago
Business Banking Relationship Manager
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Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 mins ago
Business Banking Relationship Manager
BMO Bank N.A.
Elm Grove, WI
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 mins ago
Business Banking Relationship Manager
BMO Bank N.A.
Lake Geneva, WI · Burlington, WI
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 mins ago
Business Banking Relationship Manager
BMO Bank N.A.
West Bend, WI
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 mins ago
Business Banking Relationship Manager
BMO Bank N.A.
Madison, WI
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 5 mins ago
Business Banking Relationship Manager
BMO Bank N.A.
Whitefish Bay, WI
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 6 mins ago
HSE Manager
Rosendin
Sparks, NV
The HSE Manager I is a mid-level professional safety position. It is a field-based position and leads the implementation or Project Safety Plans, and oversight of health, safety, and…
Added 7 mins ago
Talent Acquisition Specialist
Brenntag Mid-South, LLC
Henderson, KY
Brenntag and its subsidiary companies will provide equal employment opportunities to all applicants without regard to any category protected by federal, state or local law, including as…
Added 8 mins ago
CH
Medical Assistant
CVS Health
High Point, NC
- $18.5 to $31.72 USD / hour
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 8 mins ago
CH
Medical Assistant
CVS Health
High Point, NC
- $18.5 to $31.72 USD / hour
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 10 mins ago
MB
Spring 2027 Web Design Teaching Assistant - remote
Mission Bit
San Francisco, CA
- $23 USD / hour
This is a seasonal, part-time, in-person role based at our partner site in San Francisco, CA, and reports directly to the Education Program Manager. We’re proud to provide training to all…
Added 10 mins ago
MB
Spring 2027 AI Lead Instructor - in-person in San Francisco, CA
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This is a temporary, part-time in-person role based at our partner site in San Francisco, CA, and reports directly to the Education Program Manager. We’re proud to provide training to all…
Added 10 mins ago
Sponsored Programs Officer
East Carolina University
NC
The primary purpose of the Sponsored Programs Officer (SPO) position is to provide institutional oversight of sponsored project administration in support of the ECU research enterprise.…
Added 11 mins ago
CR
Conejo Senior Volunteer Program Director
Conejo Recreation Park and District
Thousand Oaks, CA
- $81,356 to $98,888 USD / month
Plans, schedules, assigns, supervises and participates in the District’s CSVP unit typically consisting of part-time employees and volunteers; organizes and conducts program events,…
Added 11 mins ago
VH
Registrar - Voorhees - FT (2nd Shift)
Virtua Health
United States
- $18.69 to $26.01 USD / hour
In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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