Jobs in the United States

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Construction Oversight Lead
Mott MacDonald
Los Angeles, CA
At Mott MacDonald, we are driven by purpose and powered by brilliant people. As a trusted engineering, management, and development consultancy, we work with clients to solve complex…
Added just now
Project Controller
Suffolk
Houston, TX
Assisting the Corporate Risk Manager in the administration of a Contractor Controlled Insurance Program (CCIP)
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Specimen Collector I - Phlebotomy
Aegis Sciences Corp
Lebanon, VA
Maintain regular communication with Regional Sales Manager and Area Sales Manager
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HC
Business Analyst
Haselden Construction
Centennial, CO
- $100,000 to $140,000 USD / year
…profound - purpose statement is top of mind for every project manager, superintendent, and team member – whether on a job site or when supporting project operations from the main office. We…
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LTSS Manager - SCO United
Central Boston Elder Services Inc
Boston, MA
Collaborate with Sr. LTSS Manager and the CBES Operations Team to gather data for forecasting program membership and assist in the implementation of new Long-Term Support Services (LTSS)…
Added just now
LH
Utilization Review and Clinical Program Manager
LAKEWOOD HEALTH SYSTEM
Staples, MN
- $54.03 to $64.47 USD / hour
The Utilization Review and Clinical Programs Manager conducts medical necessity reviews using MCG criteria, monitors patient status and length of stay, identifies documentation…
Added 1 min ago
Territory Manager - Souix City, IA
US Foods, Inc.
Sioux City, IA
US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success.
Added 1 min ago
Territory Manager
US Foods, Inc.
Omaha, NE
US Foods has a comprehensive training program for the Territory Manager position. Our leaders provide extensive coaching, sales tools and mentoring to ensure your long-term success.
Added 1 min ago
Principal Hardware Engineer (CRM)
MED Medtronic Inc
Tempe, AZ
The Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring…
Added 1 min ago
Vascular Area Clinical Service Manager (California)
MDU Medtronic USA Inc
Remote, United States
The Vascular Area Service Manager collaborates with key PVH stakeholders to develop, coordinate, and execute service strategies to achieve short- and long-term business objectives within…
Added 1 min ago
Senior IT Manager -Manufacturing Digital Transformation
MED Medtronic Inc
Dexter, MI · Tempe, AZ · Fridley, MN
We are seeking an experienced, results-driven Senior IT Manager – Manufacturing Digital Transformation to lead the strategy, delivery, modernization, and operational excellence of digital…
Added 1 min ago
Area Sales Manager, Neuroguard - West
CVS Covidien Sales LLC
Remote, United States
The Area Sales Manager (ASM) serves within the Sales organization reporting directly to their assigned National Sales Leader. The ASM is responsible for sales and customer support in their…
Added 1 min ago
Product Development Program Manager
MED Medtronic Inc
Brooklyn Center, MN
The Product Development Program Manager leads a set of energy-component projects for internal customers. The role combines hands-on leadership of small, matrixed teams with an understanding…
Added 1 min ago
Life Insurance Specialist
AAA NCNU
Chandler, AZ
Benefits – Medical, Dental, Vision, wellness program and more!
Added 1 min ago
Clinical Nutrition Tech
Corewell Health Corporate
Troy, MI
…care, Elevated diet and Nutrition software knowledge, Time management, organizational and risk mitigation…
Added 1 min ago
NS
Operations Instructor - Nuclear
Northern States Power Co - MN
Welch, MN
- $84,900 to $120,567 USD / year
…Operations personnel. Additional responsibilities include training program maintenance, CAP management, and support of the Operations group's day-to-day…
Added 1 min ago
NS
Operations Manager (Transmission)
Northern States Power Co - MN
Maple Grove, MN
- $112,200 to $159,400 USD / year
Talent Management: Recruit talented employees, participate in workforce and development planning efforts, establish clear expectations, and effectively and manage performance. Provide…
Added 1 min ago
Well-Being Center Independent Clinician (MSW/LISW/LPCC)
OhioHealth Physician Group,Inc
United States
This position will be embedded at Grant Medical Center and report to the Manager of the Well-Being Center. This clinician is responsible for providing mental health services through the…
Added 1 min ago
Administrative Manager of Rehab Services
OhioHealth Corporation
United States
…service, efficiency, customer satisfaction, personnel development, program development, fiscal responsibility, and interdisciplinary communication. He/She is assigned to one hospital campus…
Added 1 min ago
Program Coordinator (Trauma Recovery Center)
OhioHealth Corporation
United States
…training and support with college internship opportunities. The Program Coordinator oversees referrals, case management waitlist, and assist with incoming and outgoing calls to help victims…
Added 1 min ago
Professional Flight Nurse (Casual) - Jamestown, NY
UPMC - Pittsburgh Medical Center
Jamestown, NY
Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the base site manager, including (but not limited to): Performs daily equipment check (vehicle,…
Added 1 min ago
U-
Professional Flight Nurse (Part-Time) - Lemont Furnace, PA
UPMC - Pittsburgh Medical Center
Lemont Furnace, PA
- Part-time
Performs all assigned duties, including daily, weekly, monthly, or other duties assigned by the base site manager, including (but not limited to): Performs daily equipment check (vehicle,…
Added 1 min ago
Cook
Pinnacle Treatment Brand
Merrillville, IN
Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
Added 1 min ago
IW
Maintenance Shop Lead Technician
IED WASTE TRANSPORTATION, INC.
Urbana, IL
- $30.56 USD / hour
POSITION SUMMARY: Reporting to a Maintenance Supervisor or Maintenance Manager, the Maintenance Lead Technician provides direction to a group of technicians to ensure that all repairs and…
Added 1 min ago
Resident District Manager - Georgetown University
Aramark
Washington, DC
Reporting to the Vice President of Hospitality, the Resident District Manager at Georgetown University will lead one of the largest collegiate food and beverage operations in the DC Market.…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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More about this job

Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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