Jobs in the United States

25+ jobs

Save this search

Added just now
Project Manager - Oracle EBS
GD Information Technology, Inc.
Remote, United States
GDIT is seeking an experienced Project Manager to support a potential Centers for Medicare & Medicaid Services (CMS) initiative focused on Medicare claims processing. This large-scale,…
Added just now
COMSEC / Network Administrator
GD Information Technology, Inc.
United States
Installs, configures, and maintains Cisco routers, switches, and networking software (current Cisco IOS).
Added just now
Greenfield Manager, Startups
Vercel
NY · San Francisco, CA
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Added just now
Senior Cost Manager / Quantity Surveyor - Construction Management
Turner & Townsend
Seattle, WA
Turner & Townsend is seeking an experienced Senior Cost Manager / Quantity Surveyor to support a diverse portfolio of projects across the Seattle region. This client-facing role will…
Added 1 min ago
R
Business Development Manager - CT/NY
ROUTEONE
New York, NY
- $80,000 to $90,000 USD / year
The Business Development Manager (BDM) will be expected to grow revenue and manage account relationships within automotive dealers across Connecticut, the New York City metropolitan area,…
Added 1 min ago
Project Manager - Land Development
LJA 2025
Alpharetta, GA · Buford, GA · Canton, GA
POSITION OVERVIEW: As a Project Manager at LJA Land Development, you will be responsible for Leading a team of EIT’s, designers, and CAD draftsmen to produce construction plans, exhibits,…
Added 1 min ago
C
Property Manager
CRMG
Canby, OR
- $23 to $25 USD / hour
CRMG, a commercial and residential management group, is looking for Property Manager with amazing attention to detail and exceptional customer service for 23-unit the apartment community of…
Added 1 min ago
Customer Success Manager, Bilingual (Spanish)
Keeper Security
Remote, United States
Keeper is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. This can be a 100% remote position from select…
Added 1 min ago
Associate Manager, Data Management, Systems & Analytics, Delivery Systems
SC Johnson
Racine, WI
· Bachelor’s degree in a technical discipline and 5 + years of professional experience in Software Development, System Administration, Data Management, Analytics, Reporting, Digital…
Added 1 min ago
AH
Plumbing Service Manager
ACE Home Services
Phoenix, AZ
- $110,000 USD / year
We're seeking an experienced Residential Plumbing Service Manager to lead our plumbing service department, develop our team, and drive operational and financial success. This is a…
Added 2 mins ago
The North Face: Senior Coordinator, eCommerce QA/BAV
VF Outdoor, LLC
United States
Support the software development life cycle by developing specifications, processes, and technical design documentations to align with both Platform and Brand requirements.
Added 2 mins ago
The North Face: Art Director, Digital Tool Design & Development
VF Outdoor, LLC
United States
…the systems behind them. This role will report into the Sr. Manager, Digital Tool Design /…
Added 2 mins ago
Restaurant Manager
ClubCorp
Coto de Caza, CA
The Restaurant Manager is responsible for overseeing the daily food and beverage service within the club’s restaurant operations, ensuring a seamless and exceptional member experience. This…
Added 2 mins ago
Analytical Chemist
FAB Materion Advanced Chemicals Inc
Milwaukee, WI
…system. The Analytical Chemist reports to the Analytical Lab…
Added 2 mins ago
Community Programs Manager - Promising Youth Program
Salt Lake City Corporation
United States
Community Programs Manager - Promising Youth Program⠀
Added 2 mins ago
Senior Community Program Manager - Social Work Co-Response Team
Salt Lake City Corporation
United States
Senior Community Program Manager - Social Work Co-Response Team⠀
Added 2 mins ago
OM
Adminstrative Assistant
One Medical
Hyannis, MA
- $21.5 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or in office…
Added 3 mins ago
Quality Technician II
ROSEBURG FOREST PRODUCTS CO
Riddle, OR
Construct simple work instructions that will aid in the development of team members and improve basic quality systems
Added 3 mins ago
Fleet Manager
Langan Engineering & Environmental Services
Parsippany, NJ
Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare…
Added 3 mins ago
Coordinator Credentialing - Medical Staff Services - Bon Secours St. Francis Hospital
Roper St. Francis Healthcare
Charleston, SC
Provides administrative support to the Manager, Medical Staff Services.
Added 4 mins ago
Airside Experience Specialist - DAL
Working at Signature Aviation
Dallas, TX
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 4 mins ago
Leasing Manager - Bridge at Asher
Apartment Managing Professionals
Austin, TX
Apartment Management Professionals (AMP) is seeking an energetic, self-motivated, and professional Leasing Manager to join our team. In this role, you will oversee and train Leasing…
Added 4 mins ago
Program Manager
Aero Bending Company
Palmdale, CA
The Program Manager will apply budget management skills daily to allocate financial resources efficiently and monitor expenditures against program budgets. Program management expertise is…
Added 5 mins ago
Customer Training Specialist
Instinct Science
Remote, United States
…served our industry for decades: easy-to-use veterinary practice software (Instinct EMR), an essential resource for expanding your knowledge and skills (Clinician's Brief), clinical and…
Added 5 mins ago
WI
Regional Sales Manager
WellRight, Inc.
Remote, United States
- $150,000 to $165,000 USD / year
…experiences. WellRight is a leading provider of corporate wellness software, used by organizations to improve the health and well-being of their employees and clients. Our mission is to…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

Apply About employer

More about this job

Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

Report this job