Jobs in the United States

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Senior Games Product Manager
Netflix
Remote, United States
Netflix is looking for a versatile, strategic, and industrious Games Product Manager to join our Games team supporting a diverse slate of mobile and cloud titles. Our goal is to entertain…
Added 1 min ago
Restaurant General Manager
Shake Shack Enterprises, LLC
Dallas, TX
…unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the…
Added 1 min ago
S
HOA Architectural Control Committee Coordinator - ACC - Data Entry & Administrator (Entry Level position)
SpectrumAM
San Antonio, TX
- $15 USD / hour
…self-starter and strong decision maker? Do you have a lifelong love of learning? Do you prefer working on a…
Added 3 mins ago
TV
Retail Key Holder - Part-Time
The Vitamin Shoppe
Antioch, CA
- Part-time
Work with integrity; act as Manager On Duty in absence of Store Manager/ Assistant Manager/Key Holder.
Added 3 mins ago
Single Barrel National Accounts Regional Marketing Manager
Louisville Distilling Company
Louisville, KY
…customers and our most beloved consumers. As the Single Barrel program manager, the role will be the lead communication contact and the liaison between Brand/Field Manager, Regional…
Added 3 mins ago
PB
General Manager
Panera Bread
Walnut, CA
- $83,200 to $93,200 USD / year
As a General Manager, you will lead a high-performing team and oversee the success of the beloved neighborhood bakery-cafe to sweet success. You will take full ownership of operations, make…
Added 3 mins ago
Assistant General Manager-Fort Wayne, IN
Panera Bread
Fort Wayne, IN
As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General…
Added 3 mins ago
Assistant General Manager
Panera Bread
Lake Worth, TX
As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General…
Added 4 mins ago
Technical Product Manager
Q2 Software, Inc.
Austin, TX
…in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through…
Added 4 mins ago
J
Assistant Program Manager - BASE
United States
- $20.25 to $32.28 USD / hour
Responsible for supervising and guiding children in the program; supervises and directs staff. Assists Program Manager in leading and managing daily operations of the program; assists in…
Added 4 mins ago
J
Assistant Program Manager - BASE
United States
- $20.25 to $32.28 USD / hour
Responsible for supervising and guiding children in the program; supervises and directs staff. Assists Program Manager in leading and managing daily operations of the program; assists in…
Added 4 mins ago
Membership Experience Manager - 420 Julia
Schulte Companies
New Orleans, LA
Schulte Hospitality Group is seeking a dynamic, service-oriented Membership Experience Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our…
Added 4 mins ago
Infant/Toddler Teacher
Child Care Group
Dallas, TX
Works under supervision of the Early Childhood Center Manager and/or Children’s Program Coordinator with indirect supervision from Lead Teacher.
Added 4 mins ago
Infant/Toddler Teacher
Child Care Group
Dallas, TX
Works under supervision of the Early Childhood Center Manager and/or Children’s Program Coordinator with indirect supervision from Lead Teacher.
Added 5 mins ago
Area Sales Manager - NY
Delicato Family Wines
New York, NY · Long Island, NY
Acting on own initiative, the Area Sales Manager drives company objectives and sales targets by proactively building and maintaining strong relationships with distributors / wholesalers and…
Added 5 mins ago
OB
EARLY CHILDHOOD EDUCATION SUPERVISOR (PEDAGOGISTA)
Our Beginning LLC
Seattle, WA
- $31 to $34 USD / hour
Observe classroom life, listen closely to children and educators, and use pedagogical documentation and reflective dialogue to strengthen learning.
Added 5 mins ago
Technical Program Manager - Public Sector
Qualtrics
Washington, DC
The Technical Program Manager plays a pivotal part in Qualtrics' success by leading the design, delivery and ongoing success of customer’s experience programs, focused on driving measurable…
Added 6 mins ago
Project / Program Manager, WW BPR - Special Projects
Apple
Sunnyvale, CA
Analyze key B2B supply chain data to drive the successful implementation of GenAI and Machine Learning.
Added 7 mins ago
Front Desk Supervisor
Pyramid Global Hospitality
Minneapolis, MN
…candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there…
Added 8 mins ago
Nurse Resident Emergency Department - Flagstaff Medical Center
Northern Arizona Healthcare
Flagstaff, AZ
At Northern Arizona Healthcare, we seek engaged learners that can meet the following program expectations:• A strong desire to learn and overall initiative in personal and professional…
Added 8 mins ago
Senior Lead Project Manager, People Office PMO
FIS Management Services LLC
United States
…executable plans and lead initiatives spanning areas such as talent, learning, organizational effectiveness, total rewards, HR operations, employee experience, workforce technology, and…
Added 10 mins ago
Senior Solutions Consultant
Elite Technology
Remote, United States
…(e.g., other consulting team members, Support Desk, Project Manager, Client) to ensure that issues affecting projects are quickly and effectively…
Added 11 mins ago
Principal Program Manager - Digital Project Management
GE Energy Management Services, LLC
United States
Who You Are You are a collaborative project manager with a record of delivering customer-facing software projects. You bring people together and keep work moving.
Added 11 mins ago
TI Clinical Research Associate
Oregon Health & Science University
Portland, OR
…colors, religions, and sexual orientations. We are committed to learning, promoting inclusion, and working to abolish inequities in our workplace here at OHSU, in our region, in our nation,…
Added 11 mins ago
STARS Adviser
University of Washington
Seattle, WA
Reporting to the STARS Program Manager, the STARS Adviser provides holistic advising and wraparound support that helps students from economically and educationally disadvantaged backgrounds…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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