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Manager, AI Enablement
Emory Healthcare
Atlanta, GA
The Manager, AI Enablement leads AI literacy, enablement, and due diligence across Emory University and Emory Healthcare. Part of the cross-enterprise Emory Digital AI team, the role…
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Director of Talent Management
Americase Inc
Waxahachie, TX
Build the Team: Design the talent acquisition operating model and recruit, lead, and develop a team of recruiters, sourcers, coordinators, and TA operations professionals.
Added 1 min ago
Aftermarket Sales Manager
Remote, United States
Lead, coach, and develop account managers across the U.S. building their ability to manage opportunities and stakeholder relationships independently.
Added 1 min ago
Store Manager
Staples Canada
Hanover, MD
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You’ll make a visible impact as a retail leader and…
Added 1 min ago
Branch Manager - Pelham Road Branch - Greenville, SC
JPMC page
Greenville, SC
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 1 min ago
Branch Operations Lead - Santa Clarita Market - Stevenson Ranch, CA
JPMC page
Stevenson Ranch, CA
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…
Added 1 min ago
Territory Manager, CardioMEMS - Boston, MA
Abbott Laboratories
Boston, MA
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 1 min ago
Business Excellence Manager, LATAM
Abbott Laboratories
Hollywood, FL
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Added 1 min ago
General Manager
CHIPOTLE
Syracuse, NY
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 1 min ago
General Manager
CHIPOTLE
Palm Harbor, FL
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 1 min ago
General Manager
CHIPOTLE
Xenia, OH
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 1 min ago
General Manager
CHIPOTLE
Oneonta, NY
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 1 min ago
General Manager
CHIPOTLE
Amsterdam, NY
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 2 mins ago
A
Project Management Sr Manager
AECOM
New York, NY
- $240,000 to $285,000 USD / year
AECOM is seeking an experienced Program Managment Senior Manager – Metro Transportation to provide strategic leadership and oversight of large-scale, complex transportation programs within…
Added 2 mins ago
Systems Administrator (IT Professional III)
Baxter and Woodman Inc
Crystal Lake, IL
Administer and improve endpoint management through Microsoft Intune, Windows Autopilot, and Configuration Manager, including OS deployment, application packaging, patching, and compliance…
Added 2 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
This role follows a hybrid work schedule and reports to the Manager of Integration Engineering
Added 2 mins ago
Cybersecurity Manager
Memorial Health System
United States
…activities, and security operations across the enterprise. The Manager uses a team-based approach to guide staff, coordinate daily work, support issue resolution, and promote a culture of…
Added 2 mins ago
BP
Chief Compliance Officer
Bonneville Power Administration
Portland, OR
- $159,408 to $197,200 USD / year
…compliance, risk oversight, internal controls, and ethics. Lead a high-performing team, advise executive leadership, and champion a culture of trust and operational…
Added 2 mins ago
VH
Physician (Attending Surgeon) Vascular Surgery
Veterans Health Administration
Asheville, NC
- $325,000 to $400,000 USD / year
…of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification. (NOTE: VA physicians involved in academic training programs may be…
Added 2 mins ago
BP
Meteorologist
Bonneville Power Administration
Portland, OR
- $80,465 to $125,378 USD / year
Lead and Publish Groundbreaking Research: Lead and present authoritative research on meteorological forecasting and climate assessments to the broader scientific community, representing BPA…
Added 3 mins ago
General Manager
Hotel Zephyr - Fisherman's Wharf
San Francisco, CA
Ready to lead one of San Francisco's most iconic waterfront hotels? Hotel Zephyr is seeking an innovative, energetic, and guest-focused General Manager to oversee this vibrant lifestyle…
Added 3 mins ago
M
Sr. Product Manager
modis
Atlanta, GA
- $50 to $65 USD / hour
Akkodis is seeking a Technical Product Manager for a Contract position with a client in Atlanta, GA. This position requires working onsite five days per week. The ideal candidate will have…
Added 3 mins ago
M
ADMS Program Test Lead
modis
Dallas, TX
- $110 to $115 USD / hour
The Test Lead will function as a partner between the Tower Lead and the Program Manager to provide detailed and daily updates on testing status, artifacts and reports.
Added 3 mins ago
AM
Corporate Security Manager
Air Methods
Greenwood Village, CO
- $80,000 to $95,000 USD / year
In this highly visible role, you’ll lead and strengthen Air Methods’ enterprise physical security program, developing security strategies, standards, and risk-based solutions across a…
Added 3 mins ago
Manager Compliance - Clinical Program Services
Providence
Portland, OR
The PACE Compliance Manager oversees and coordinates regulatory compliance, audit readiness, monitoring, reporting, and corrective action activities for the PACE program. The position…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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