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Game Day Lead (Atlanta)
Brodie Rec League
Chamblee, GA
- $22 to $28 USD / hour
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Game Day Lead (Freeport | Long Island)
Brodie Rec League
Freeport, NY · Huntington Station, NY
- $22 to $28 USD / hour
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Game Day Lead (Chicago)
Brodie Rec League
Chicago, IL
- $22 to $28 USD / hour
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Game Day Lead (Mountainside | Fairfield)
Brodie Rec League
Mountainside, NJ · Fairfield, NJ
- $22 to $28 USD / hour
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Game Day Lead (Seattle)
Brodie Rec League
Seattle, WA
- $26 to $30 USD / hour
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Manager, Data and Analytics Engineering, PricewaterhouseCoopers Advisory Services LLC, Seattle, WA
PricewaterhouseCoopers Advisory Services LLC
Seattle, WA
Architecting, deploying, and managing scalable Cloud-based data solutions using Amazon Web Services (AWS), Microsoft (MS) Azure, and the Google Cloud Platform (GCP); and
Added 1 min ago
E&
Product Operations Specialist
EMPIRE & CO EST 1946 INC
New York, NY
- $75,000 to $85,000 USD / year
Maintain product and catalog data, merchandising updates, and recurring operational needs within Empire Shop.
Added 2 mins ago
Transportation Engineering Permit Technician Supervisor
Arizona Department of Administration
AZ
Interpreting field inspection data and diaries.
Added 2 mins ago
Environmental Field Tech I
ENVIRONMENTAL SERVICES, INC.
Essex Junction, VT
Knowledge of chemicals and ability to understand safety data sheets for the necessary steps required to mitigate any dangers
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Senior Support Specialist
AMERILIFE US, LLC
Overland Park, KS
Internally Test file and Audit against data enrolled
Added 3 mins ago
Customer Success Manager, Bilingual (Spanish)
Keeper Security
Remote, United States
…Its core offering, KeeperPAM®, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner…
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Senior Software Engineer
FanDuel
Jersey City, NJ
…expected vs realized margin). You will go beyond the software developer role, and will be called upon to identify opportunities yourself in the quantitative space to innovate through…
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Quantitative Software Engineer
FanDuel
Jersey City, NJ
…Risk and Trading landscape. You will go beyond the software developer role and will be called upon to identify opportunities yourself in the quantitative space to innovate through…
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Associate Manager, Data Management, Systems & Analytics, Delivery Systems
SC Johnson
Racine, WI
…serve as the foundation for GSARA operations, including Power Platform solutions, SharePoint-based solutions, data and analytics platforms, and third-party Software as a Service (SaaS)…
Added 3 mins ago
The North Face: Senior Coordinator, eCommerce QA/BAV
VF Outdoor, LLC
United States
…collaborate directly with stakeholders including leadership and platform teams to align QA efforts with business goals. This role is vital in providing efficiencies across both the US and…
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Business Development Associate - Florida
Thriveworks Administrative Services, LLC
Remote, United States
…driving measurable growth. The ideal candidate is proactive, data-driven, and comfortable managing relationships from initial outreach through long-term partnership…
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Site Selection Lead
Andromeda Cluster
Remote, United States
Andromeda is a market and infrastructure platform to buy, sell, and operate compute.
Added 4 mins ago
Senior Project Manager - Bahamas
Suffolk
West Palm Beach, FL
Added 4 mins ago
Senior Project Manager
Suffolk
Miami, FL
Added 5 mins ago
Strategic Sourcing Specialist/Procurement Specialist
GDKN Corp.
Phoenix, AZ
…short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all…
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Lead Value Engineer - CGPR
Celonis
NY
Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model - which combines process data, business knowledge, and intelligence into a living…
Added 6 mins ago
Database Administrator
KēSTA I.T.
Salt Lake City, UT
Expertise in PostgreSQL (Postgres), with extensive mastery and understanding of the platform.
Added 6 mins ago
Practice Manager
Canyons Medical Group
United States
Added 6 mins ago
Business Operations Coordinator
Central Office
United States
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experi
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Registered Nurse Manager Operating Room
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United States

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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