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Territory Partner Manager
GoTo Technologies USA, LLC
Remote, United States
Tuition reimbursement and access to instructor-led and on-demand learning and development programs
Added 7 mins ago
Vice President (Executive Support Services)
Golub Capital LLC
NY
The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow…
Added 7 mins ago
General Manager - Site Operations
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United States
Our pace is fast and the bar is high because our customers expect a lot from us and we refuse to let them down. We believe the best results come from challenging ourselves, learning from…
Added 8 mins ago
Senior Program Officer, Academic & Professional Exchange Program
International Research & Exchanges Board (IREX)
Washington, DC
Host Institution Partnership Management: Serve as an IREX Host Advisor and primary relationship manager for assigned U.S. host institutions. Build productive partnerships with campus…
Added 10 mins ago
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Sales Executive (South West)
Pythian
Remote, United States
- $150,000 to $175,000 USD / year
Lead enterprise sales cycles end-to-end: discovery, business case development, proposal, negotiation, and close.
Added 10 mins ago
Program Manager, Partner Enablement
Forward
Remote, United States
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Added 24 mins ago
Sr. People Analytics Analyst
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Simi Valley, CA
…within the Workday HRIS team who provides analytical expertise and delivers reporting solutions. This role partners with P&C functional leaders, including Total Rewards, Talent Acquisition,…
Added 25 mins ago
Account Manager
Fortive
Austin, TX
The Account Manager will manage a high-volume portfolio of customers across North America. This role is responsible for driving renewals, upsell, and cross-sell opportunities while ensuring…
Added 36 mins ago
Machine Learning Engineer
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Added 42 mins ago
Product Manager, Data Driven Capabilities
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Investment Manager, Horticulture - Nuveen Natural Capital
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- $160,000 to $225,000 USD / year
The Investment Manager holds regional responsibility for agricultural asset management, acquisitions, and dispositions within Nuveen Natural Capital. Responsibilities include serving as the…
Added 43 mins ago
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Associate Director, Network Real Estate
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Basking Ridge, NJ · Irving, TX
- $114,000 to $219,000 USD / year
…they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We…
Added 43 mins ago
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Associate Director, Franchise & ROW
Verizon Services Corp. BC
Basking Ridge, NJ · Irving, TX
- $114,000 to $219,000 USD / year
…they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We…
Added 51 mins ago
Manager CDP Audience Activations & Analytics
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Grow your career as Manager, CDP, Audience Activation and Analytics within ALG Vacations. This role leads data-driven customer marketing for ALG Vacations’ B2C brands, Apple Vacations,…
Added 54 mins ago
Senior Technical Community Manager
Modular
Remote, United States
…package may include comprehensive healthcare coverage, retirement and savings programs, employee stock purchase opportunities, paid time off, wellbeing resources, family support programs,…
Added 1 hour ago
Head of Product, Angling
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Partnering with the General Manager (GM) and Chief Product Officer (CPO), you will build the team and product capabilities to turn that ambition into results. You will start with one PM…
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Single Barrel National Accounts Regional Marketing Manager
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Louisville, KY
…project management skills all while communicating with clarity and grace to our commercial partners most valuable customers and our most beloved consumers. As the Single Barrel program…
Added 1 hour ago
Senior Solutions Consultant
Elite Technology
Remote, United States
Work as part of a remote team and contribute to team members' learning and development. Participate in team and internal initiatives and projects.
Added 1 hour ago
Senior Manager, Commercial & R&D Finance
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United States
A strong focus on learning and development from day one, including access to our in-house Mars University.
Added 1 hour ago
Technical Program Manager III, Network Demand Planning, Cloud Infrastructure
Google
Sunnyvale, CA
…down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll…
Added 1 hour ago
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Enterprise IT & ERP Manager
TransGrid Energy
Atlanta, GA
- $155,000 to $175,000 USD / year
TransGrid Energy is a renewable energy company focused on investing, developing, owning and operating utility-scale battery energy storage systems and PV projects. TransGrid has a robust…
Added 1 hour ago
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Assistant Project Manager
SSOE, Inc.
Austin, TX
- $73,000 to $95,000 USD / year
The Assistant Project Manager supports delivery of complex facilities and infrastructure projects in the Semiconductor / Advanced Technology market, helping coordinate design and…
Added 1 hour ago
Senior Manager, Data Engineering
KIPP
Remote, United States
…outstanding educators to lead KIPP schools; provides tools and resources for excellent teaching and learning; promotes innovation; and facilitates the exchange of insights and ideas across…
Added 1 hour ago
Sr. Director, Enterprise Applications & Data Science (AI)
Headquarters
Carlsbad, CA
…leader for agentic transformation, accountable for turning data and AI into measurable gains in speed, accuracy and cost across the Institute. The role owns the platforms, data and models…
Added 1 hour ago
Senior Manager of Strategic Sourcing - Electronics & Contract Mfg
Dexcom
CA
…capacity, managing total cost, enabling new product introduction, and reducing supply risk. This Sr. Manager will lead Dexcom's Electronics and Contract Manufacturing sourcing organization,…

Benchling

CX Learning & Development Manager

San Francisco, CA, United States
Boston, MA, United States

$122,000 to $160,000 USD / year

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Job details

Pay: $122,000 to $160,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

We are rebuilding biotech for the AI era.

When a breakthrough is delayed, the world waits. Getting a molecule from discovery to patients, or a crop from lab to field, involves thousands of slow, manual, disconnected steps. AI has the potential to change this, compressing decades of R&D work into years. But that only happens when clean, structured scientific data and AI are built into how science gets done.

Benchling is the AI platform for biotech R&D. Scientists use Benchling to design experiments, capture structured data, and run AI agents and models directly in their workflows. Over 200,000 scientists around the world trust Benchling to power their most important work, from academic labs to Sanofi, Moderna, and more than half of the world's top 50 biopharma.

We’re building an AI scientist for our customers. We can’t do that if we haven’t built the muscle ourselves. AI fluency is the foundation we build on; it's core to how we work, and we're committed to helping every new hire integrate it into their day-to-day. As part of our interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today.

ROLE OVERVIEW

Benchling is looking for a Learning & Development Manager to own how our CX teams, customers, and partners learn Benchling. You’ll build the self-serve courses and learning paths that reach all three, and manage the learning platform that delivers them. When it works, scientists spend their time on science, partners deliver with confidence, and the same questions stop landing in support queues. This role is for someone who is motivated by helping users succeed with a great self-serve experience.

RESPONSIBILITIES

Author courses and assessments focused on use and administration of the Benchling platform and features.
Design and maintain the LMS content architecture across our three personas (internal, customer, partners): learning plans, course libraries, learner UX.
Leverage learner feedback, SME input, and our product roadmap to decide what to improve, retire, or build next for each audience.
Develop scalable onboarding and continuous learning programs for CX roles including Professional Services, Customer Success, and Support, partnering with subject matter experts across CX to turn complex product and process knowledge into engaging content.
Deliver learning content to people where they work, including in-app guidance and help docs.
Own our learning platform (Docebo today) like a product, focused on creating a high-quality experience for all users. Set the improvement roadmap and handle day-to-day administration.
Use AI to shorten the path from idea to published course.
Increase program effectiveness, completion, and engagement. Connect learning to product adoption and customer retention.
Refine and execute on governance processes for eLearning content lifecycle management: creation, review cadences, version control, and deprecation.
Collaborate with Benchling colleagues across the Knowledge & Digital Experience program to align LMS content strategy with Benchling’s broader knowledge ecosystem.

QUALIFICATIONS

3+ years of experience in learning & development, instructional design, or enablement within a B2B SaaS company, vertical or Life Science SaaS preferred.
Demonstrated content development skills and a track record of designing and building end-to-end curriculum, including learning paths and assessments, not just maintaining content. Can author or direct clear, engaging enablement materials without always having deep domain expertise.
Experience working with engineering and product teams, and developing learning content focused on the use and administration of software products.
Experience with eLearning authoring tools (e.g., Articulate Rise 360, or similar) and assessment tools (e.g. Skillable, Questionmark, or similar).
Hands-on experience using AI tools in content production, with a clear view of where they help and where they fall short.
Experience building learning metrics and using data to improve program effectiveness.
Experience administering an LMS or learning platform, or a willingness to learn and a demonstrated ability to pick up and administer new software platforms. Docebo a plus.
Proven project management skills; can own a program from scoping through launch and iteration.
Able to lead occasional live sessions for external audiences, such as customer webinars or workshops.

Nice to Have:

A degree in a life science field (e.g., molecular biology, biochemistry, genetics), or equivalent experience enabling teams serving scientific industries or creating content for expert audiences such as scientists, engineers, or clinicians, is a significant plus.
Familiarity with KCS methodology or knowledge management best practices, a plus.

HOW WE WORK

We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week (Monday, Tuesday, and Thursday).

#BI-Hybrid

Benchling welcomes everyone.

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

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Skills

LMS
Onboarding
QuestionMark
Project management
Molecular biology

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