Support Specialist

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we’re seeking a Support Specialist to join our Adult Community Clinical Services (ACCS) team and support individuals in building fulfilling, independent lives.

What We Offer:

· Purpose-Driven Work – Make a meaningful difference in the lives of individuals in their homes and communities.

· Training and Support – Get the training and ongoing guidance you need to succeed.

· Professional Growth – Access learning and career development opportunities across BHN.

· Supportive Team Culture – Work with a collaborative team guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.

· Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.

· Certified Great Place to Work – Join an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

· Support individuals with activities of daily living and encourage independence, personal choice, and decision-making.

· Promote safety, dignity, empowerment, and quality of life.

· Monitor individuals’ health and well-being and assist with medication treatment and administration.

· Provide crisis intervention and emergency support as needed.

· Help individuals strengthen social connections and participate in community, recreational, and religious activities of their choice.

· Implement strategies that support individual service plan goals.

· Complete progress notes and required program, incident, and medication documentation accurately and on time.

· Provide safe transportation to appointments, activities, shopping, and other community needs.

· Prepare nutritious meals and snacks and help maintain a clean, safe home.

· Attend required meetings and trainings and communicate safety or maintenance concerns to a supervisor.

· During scheduled awake overnight shifts, contact the supervisor hourly with updates as required.

Who You Are:

· High School Diploma or GED required.

· At least six months of human services experience preferred; training is provided.

· Valid driver’s license and reliable vehicle required for all working hours.

· Committed to individual empowerment, growth, human rights, and community integration.

· Organized, dependable, and able to manage changing priorities.

· Strong interpersonal and verbal communication skills; able to complete written documentation.

· Familiar with internet, word processing, and email systems.

· Able to work in a variety of settings, including homes, vehicles, and community locations.

We Hire for HEART! BHN’s core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another. If you’re ready to help people build independence and connect with their communities, we’d love to hear from you.

Pay Range: $21.00-$24.00