Residential Coordinator-ACCS

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence throughout the state, we are currently seeking a Residential Coordinator to support individuals living in ACCS residential group homes.

What We Offer:

• Purpose-Driven Work – Help individuals build independence, improve quality of life, and achieve personal goals.
• Leadership Opportunity – Supervise residential staff and coordinate services across residential programs.
• Professional Growth – Access ongoing training, mentorship, and career development opportunities.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Comprehensive Benefits – Enjoy generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Support the health, safety, dignity, and quality of life of individuals served.
• Coordinate medical appointments, follow-up care, and multidisciplinary team communication.
• Oversee medication administration and maintain required MAP documentation.
• Provide crisis intervention and emergency services, including on-call support.
• Implement ISP goals and strategies that promote independence and community integration.
• Complete and review electronic health records, assessments, progress summaries, and required reports.
• Communicate with staff, families, healthcare providers, pharmacies, and outside agencies.
• Monitor residential safety, maintenance needs, fire drills, and property conditions.
• Support benefits management, including Social Security, health insurance, food assistance, and housing subsidies.
• Provide supervision, training, and administrative support to residential staff.

Who You Are:

• High School Diploma or GED plus three years of relevant experience, or an Associate’s Degree or equivalent required.
• Bachelor’s Degree preferred.
• Minimum of two years of experience in human services required.
• Supervisory experience preferred.
• Valid driver’s license and reliable vehicle required during all working hours.
• MAP certification required within the first six months of employment.
• Strong organizational, interpersonal, verbal, and written communication skills.
• Familiarity with internet, word processing, electronic records, and email systems.
• Commitment to individual empowerment, human rights, personal growth, and community integration.

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact throughout the state. Our core values - Humanity, Empowerment, Accountability, Respect, and Teamwork - guide how we lead, serve, and support one another. If you’re a compassionate leader ready to help individuals thrive in a residential setting, we’d love to hear from you.

Salary Range: $50,000-$56,000