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Behavioral Health Allies

Program Manager

Kansas City, MO, United States

$63,003.2 USD / year

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Job details

Pay: $63,003.2 USD / year
Experience: Bachelor’s degree in a related field or equivalent professional experience required (4 years minimum)
Posting language: English
Posted: Oct 30, 2026

Original job description

Description DIVISION: Community Living REPORTS TO: Community Living Operations Manager

SUPERVISES: 10-30

EXEMPTION STATUS: Exempt

POSITION SUMMARY: The Program Manager (PM) is a frontline leader within Behavioral Health Allies’ Community Living division and serves as the primary executor and implementer of services within assigned residential homes. Program Managers are directly accountable for the quality of care, staff performance, compliance, safety, and culture within the homes they oversee.

The Program Manager is embedded in the homes and responsible for day-to-day execution. PMs lead through presence, accountability, and follow-through. The Program Manager is the direct leader of DSPs and Shift Supervisors and is responsible for building stable, well-trained, high-performing teams.

The Program Manager is people-focused and outcomes-driven, with a primary emphasis on staff training, retention, service quality, regulatory compliance, and safe, well-run homes.

Program Managers are responsible for ensuring that daily operations, staff practices, and home environments align with Applied Behavior Analysis (ABA) principles and evidence-based behavior support, in close partnership with the clinical team.

QUALIFICATIONS:

Education & Experience:

Bachelor’s degree in a related field or equivalent professional experience required (4 years minimum)
Minimum of two (2) years of supervisory or management experience
Minimum of two (2) years’ experience in residential services, HCBS programs, or supporting individuals with complex behavioral or developmental needs preferred
Experience working with challenging behaviors required

Skills & Competencies

Valid driver’s license meeting transportation requirements (Missouri Class E, out-of-state equivalent, or CDL with Passenger/School Bus endorsement).
Strong leadership presence with an ownership mentality
Ability to train, coach, and hold staff accountable
Working knowledge of DMH, Medicaid, and Community Living standards
Innovative problem-solver who challenges outdated practices
High accountability and follow-through
Ability to manage multiple priorities in a fast-paced, 24/7 environment
Ability to lead calmly and decisively in high-pressure situations
Organizational and time management proficiency
Strong leadership, organizational, and time management skills
Excellent verbal and written communication abilities
Knowledge of crisis management, safety, and compliance standards
Proficiency in Microsoft Office and operational data management systems

KEY RESPONSIBILITIES:

Dignity First

Ensures all individuals are treated with dignity, respect, and compassion at all times
Holds staff accountable for professional, respectful interactions with individuals served
Immediately addresses any behavior by staff that compromises physical or emotional safety
Models trauma-informed, respectful leadership in all interactions

Person-Centered Outcomes

Ensures daily routines, supports, and activities reflect individual preferences, goals, and needs
Verifies that Behavior Support Plans (BSPs) and individual plans are implemented with fidelity
Coaches DSPs on person-centered language, choice, and autonomy
Partners with clinical teams to adjust supports based on individual progress and needs
Ensures BSPs and clinical programming are implemented using ABA principles and evidence-based interventions
Monitors behavioral and skill-acquisition data to ensure supports are effective and implemented with fidelity

Connected Community

Promotes meaningful community involvement and inclusion for individuals served
Ensures DSPs actively engage individuals in relationships, routines, and activities
Builds and maintains positive relationships with families, guardians, and stakeholders
Fosters a home culture where individuals feel safe, valued, and connected

Whole Person Support

Oversees delivery of comprehensive supports addressing behavioral, emotional, physical, and social needs
Ensures medical appointments, medication administration, and health-related documentation are accurate and compliant
Monitors individual well-being and escalates concerns promptly
Collaborates with clinical, medical, and support teams to ensure continuity of care
Ensures operational routines, staffing, and environments support clinical intent and behavioral goals

Empowerment Through Daily Life

Ensures individuals are supported to build independence and life skills through daily routines
Coaches staff to use daily activities as opportunities for growth and success
Monitors staff engagement and ensures individuals are meaningfully occupied
Celebrates progress and reinforces positive outcomes for individuals and staff
Ensures DSPs embed ABA-based teaching, reinforcement, and skill development into daily routines
Reinforces the use of structured routines, predictable expectations, and positive reinforcement

Integrity In Action

Maintains full compliance with DMH, Medicaid, and BHA standards
Ensures all documentation is accurate, timely, and audit-ready at all times
Conducts routine internal audits, fidelity checks, and corrective actions
Addresses compliance gaps immediately and documents follow-through
Leads with transparency and accountability in decision-making
Conducts fidelity checks of BSP and programming implementation and addresses drift through coaching and corrective action

Collaborative Teamwork

Directly leads, trains, and supervises DSPs and Shift Supervisors
Personally participates in onboarding and in-home training of new staff
Provides ongoing coaching, feedback, and performance management
Identifies training needs and partners with the Operations Manager and HR
Supports staff retention through engagement, clarity, and accountability
Serves as a day-to-day champion of ABA principles within the home, reinforcing expectations with DSPs and Shift Supervisors
Models belief in evidence-based behavioral practices and aligns ABA principles with BHA’s mission, values, and Standards of Excellence

Consistency and Compassion

Ensures staffing ratios are met and fills shifts as needed to maintain continuity of care
Maintains predictable routines, schedules, and expectations within the home
Responds calmly and effectively during crises or high-stress situations
Leads and assists with crisis response using approved PCM techniques
Ensures incidents are documented, reviewed, and used for continuous improvement
Ensure employees follow all BHA standards

Home Operations, Safety & Environment

Maintains clean, safe, and sanitary homes at all times
Conducts regular safety and environmental walkthroughs
Oversees maintenance, repairs, vehicles, and equipment
Ensures emergency preparedness and adherence to safety protocols

Compliance, Risk & Quality Assurance

Ensure all homes remain audit-ready at all times
Monitor compliance with DMH, HCBS, Medicaid, and internal standards

Financial & Resource Management Program Managers are responsible for sound financial stewardship within their assigned homes and programs.

Manages assigned homes in alignment with approved budgets and financial targets
Reviews and approves staff timecards accurately and timely; monitors overtime and staffing efficiency
Monitors client-specific budgets and identifies variances or concerns proactively
Audits client funds, spending logs, and receipts to ensure accuracy, compliance, and ethical use
Ensures all client purchases and expenditures align with person-centered plans and funding requirements
Partners with Operations Manager and Business Office on budget variance explanations and corrective actions
Identifies cost-saving opportunities without compromising quality of care or safety
Ensures proper use, tracking, and safeguarding of company and client resources

On-Call & 24/7 Leadership Community Living is a 24/7 operation. Program Managers are expected to lead accordingly and ensure continuity of care at all times.

Serves as an on-call leader, including nights, weekends, and holidays as scheduled or required
Responds promptly and professionally to staffing, safety, and operational issues outside of standard business hours
Actively works to fill open shifts by contacting available staff and coordinating coverage
Is expected to report to the home and work shifts personally when staffing cannot be secured and ratios must be maintained
Ensures staffing ratios and coverage requirements are met at all times
Makes real-time decisions to protect client safety, service continuity, and compliance
Communicates escalations and resolutions clearly and timely to the Operations Manager
Models ownership and accountability during high-stress or urgent situations

Accountability & Impact

Program Managers are directly accountable for:

Quality of care and safety of individuals served
Staff performance, training, and retention
Compliance and audit outcomes
Home operations and service stability
High-fidelity implementation of ABA-based behavior supports and clinical programming within assigned homes

Other Duties

Conduct staff training, supervision, and performance evaluations as assigned
Participate in on-call rotations for behavioral crisis response
Complete all documentation, billing, and reporting requirements in accordance with BHA and regulatory guidelines
Uphold BHA’s mission, values, and Standards of Excellences values in all work performed

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Benefits & Perks

Medical, Dental & Vision insurance
401(k), HSA, and Flexible Spending Account options
Short- and Long-Term Disability coverage
PTO and Sick Time accrue starting Day 1
$100 monthly wellness spending account after 90 days
OnDemand Pay (access pay when needed)
Bonus program eligibility

Starting Salary: Our compensation is competitive within the market. The starting rate for this position begins at $63,003.20 annually, with your final offer based on a combination of your education, relevant experience, and overall qualifications.

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