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Becket Community Services

Residential Program Manager

Agawam, MA, United States

$58,000 to $60,000 USD / year

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Job details

Pay: $58,000 to $60,000 USD / year
Experience: 2 years of experience working with Developmental Disabilities
Posting language: English
Posted: Nov 2, 2026

Original job description

Welcome to Becket Community Services!

Becket Community Services is a nonprofit provider of individualized, community-based residential, behavioral health, and support programs for people of all ages and abilities, especially those with complex medical or behavioral health needs. Committed to keeping individuals connected to their communities and close to home, Becket Community Services partners with families, care systems, and local supports to promote independence, inclusion, and long-term well-being through personalized services across multiple states.

Position: Residential Program Manager

Location: Agawam, MA

Salary: $58,000-$60,000/year Plus Excellent Benefits!

Program: Group Home for Adults with Developmental Disabilities

What We Offer (full-time):

Paid Time Off
Vision Insurance
STD, LTD, AD&D
Paid Life Insurance
Full Dental Insurance
Excellent Health Insurance
Matching Retirement Plan (403B)
Comprehensive Wellness Program
Education Opportunities for Qualified Candidates
Employee Discount Program (including Verizon, etc.)

Qualifications:

2 years of experience working with Developmental Disabilities
Strong communication, negotiation, and interpersonal skills
Must have high-attention to detail, emergency response skills, and the ability to multitask
Must have a valid Driver’s License and meet the safe driver guidelines as established by employer’s insurance carrier
Completion and satisfactory results of a criminal background check and fingerprinting are required

Responsibilities and Duties:

The Program Manager performs the following duties:

Facilitating the company's Wellness Initiative
Acting as the program's dedicated Hiring Manager
Supports the supervision of daily programmatic functions including supervision of staff, upkeep of the residence, and implementation of all aspects of individual treatment plans
Ensures that complete and appropriate individual records are maintained in accordance with funding source regulations and Becket Community Services policies and procedures
Support and oversee the development and implementation of skills development/IAPs, treatment plan goals, ISP objectives, and all other aspects of residential programming
Participates in the training of all new employees
Manages program funds and supervises personal finances for all clients
Evaluates staff performance and provides on-going supervision to all staff
Participates in the Emergency On-Call system as directed
Ensures adequate program coverage and supervision at all times
Keeps the Clinical Team updated on incidents and the overall shift synopsis on a daily basis
Maintains Human Rights Training Certification for the position of Human Rights officer for individuals
Ensures all Human Rights activities and initiatives are implemented and followed accordingly
Safeguards all duties and responsibilities are carried out in a supportive and professional manner
Attends appropriate meetings as directed
Sustains flexible hours as dictated by program need
Performs other job-related projects and activities as requested or directed

Position Summary:

Becket Community Services provides community based residential, day and behavioral health services to youth, adults and families. The Program Manager, under the supervision of the Regional Director, serves as a member of the management team. Responsibilities include the coordination and facilitation of the Wellness Initiative, acting as the program's dedicated Hiring Manager, and supporting the Program Manager in areas related to supervision and general operation of the residential program where individuals with behavioral/cognitive disabilities reside. The Program Coordinator is responsible for supporting the overall functioning of the residential program including quality treatment, contract compliance, budget management, facilities, and hiring, training, retaining, and scheduling staff.

Why Choose Becket Community Services?

Too many of us walk around wishing we could make a difference. We’ve accepted that unfulfilling, dead end jobs are the norm. Don’t believe that for one minute! You deserve to feel great about your accomplishments! At Becket Community Services, we’ve curated some of the best residential group homes for adults with developmental disabilities in the country. As an agency, we are known for being the best at promoting from within and offering every employee ongoing opportunities for growth and advancement in their career. Becket Community Services assures equal opportunity and public access and, if necessary, affirmative action in all its policies regarding employment and provision of services. Becket Community Services does not discriminate in its hiring, programs, or policies based on race, color, creed, religion, ancestry, national origin, age, disability, sex, marital status, or sexual orientation.

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