VTC Technician

Full Time

Columbus, OH

FT BELVOIR, VA

Richmond, VA

Job Title: VTC Technician

Location: Richmond, VA or Fort Belvoir, VA or Columbus, OH (on site at either location)

Clearance: Top Secret

Certifications: CCNA and CompTIA Security+

Summary: BEAT is seeking a motivated VTC Technician to support critical communications and collaboration services. The successful candidate will have experience with video teleconferencing technologies, strong customer service skills, and a background supporting government or DoD environments. This position requires on-site support and close collaboration with end users and technical teams

Requirements:

• Serve as the Video Teleconference (VTC) Lead, providing day-to-day guidance and support to VTC Administrators.
• Oversee VTC operations and ensure timely resolution of service issues and customer requests.
• Act as the primary point of contact for SBC/CUBE and E911 operational support and issue coordination.
• Monitor system performance, validate troubleshooting efforts, and ensure issues are properly documented and escalated when needed.
• Coordinate with engineering teams to support maintenance, testing, and service improvements.
• Review operational activities to ensure compliance with established procedures and security requirements.
• Maintain system health, service availability, and operational readiness across VTC environments.
• Prepare operational reports, track performance metrics, and maintain accurate documentation.
• Support audits, policy compliance efforts, and quality assurance initiatives.
• Provide on-the-job training, mentorship, and technical guidance to junior VTC personnel.
• Enforce standard operating procedures (SOPs) and support change management activities.
• Serve as the decision-maker for VTC services and customer support activities.