Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Patient Care Technician Orthopedics
Ascension
Newburgh, IN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 min ago
Medicare Wellness RN
Ascension
Evansville, IN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 min ago
Nursing Assistant Certified Long Term Care
Ascension
Wichita, KS
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 min ago
Nursing Assistant Certified Long Term Care
Ascension
Wichita, KS
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 13 mins ago
2027 Entry Level DSP & SDR Engineer
The Aerospace Corporation
Chantilly, VA
The Aerospace Corporation is the trusted partner to the nation’s space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 46 mins ago
Senior Research Associate
The Ohio State University
United States
Predictive Analytics, Modeling & Projections: Leads the development, validation, and maintenance of predictive analytics, statistical models, and time-series forecasting algorithms, or…
Added 46 mins ago
Restaurant General Manager
Compass Group
South San Francisco, CA
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our…
Added 46 mins ago
Executive Chef
Compass Group
SAN FRANCISCO, CA
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our…
Added 46 mins ago
Culinary Director
Compass Group
SAN FRANCISCO, CA
Partner with operations, construction, and design teams on new site development, kitchen layouts, equipment selection, workflow optimization, and future café build-outs.
Added 53 mins ago
UG
Associate Director, Strategic Analytics and Applied AI - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
…by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive…
Added 55 mins ago
AS
Medical Rep - Medical Representative
Apex Systems, Inc
Hebron, KY
- $22 to $32 USD / hour
…become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a…
Added 1 hour ago
After School Teacher at Washington Elementary
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 1 hour ago
Sales Training Content Development Consultant - Coronary & Cathworks
AVE Medtronic Vascular Inc
Remote, United States
As our new Sales Training Content Development Consultant (individual contributor) you will support the Coronary and CathWorks businesses which will involve the strategy and execution of…
Added 1 hour ago
CF
Quality & Documentation Analyst
Center for Social Dynamics
Remote, United States
- $25 to $32 USD / hour
Knowledge of content development, instructional design, adult learning, and experiential learning strongly preferred.
Added 1 hour ago
Associate Manager, IT Services
The Wonderful Company
Los Angeles, CA
The Associate Manager, IT Services is responsible for leading the Los Angeles IT Services team and ensuring the delivery of exceptional technical support across the organization. This role…
Added 1 hour ago
UO
UC Master Gardener Program Community Education Specialist 3 – Hayward, CA, Job ID 89760
University of California Agriculture and Natural Resources
CA
- $58,000 to $77,900 USD / year
UC ANR is a division of the University of California (UC) system that bridges the gap between local issues and the expertise of the UC system by providing research-based information,…
Added 1 hour ago
Software Product Management Pre Sales Senior Manager - Consumer Goods & Services
Accenture LLP Company
NY
Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our…
Added 1 hour ago
Benefits Strategy Manager
Ascension
Remote, United States
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Patient Care Technician Orthopedics
Ascension
Newburgh, IN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Manager of Consumer Insights and Experience
Ascension
Remote, United States
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Medicare Wellness RN
Ascension
Evansville, IN
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Nursing Assistant Certified Long Term Care
Ascension
Wichita, KS
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Nursing Assistant Certified Long Term Care
Ascension
Wichita, KS
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Talent Sourcing Specialist
Ascension
Remote, United States
Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
Added 1 hour ago
Customer Experience Associate
Beacon
Warwick, RI
As a Customer Experience Associate, you’ll be the voice of Beacon for customers, policyholders, and agents – handling first-level inquiries by phone and electronic channels, identifying…

Beacon

Customer Experience Associate

Warwick, RI, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma and 1–2 years of experience in customer service, a call center, data entry, or a related role
Posting language: English
Posted: Oct 30, 2026

Original job description

As a Customer Experience Associate, you’ll be the voice of Beacon for customers, policyholders, and agents – handling first-level inquiries by phone and electronic channels, identifying service needs, and resolving issues with accuracy, care, and minimal friction.

No two days are the same. One moment you might be walking an agent through a password reset, and the next you’re helping a policyholder find their way through claims or payments. When an issue needs deeper expertise, you’ll know exactly who to bring in – and you’ll keep customers informed every step of the way. You’ll work closely with our Concierge Team, managers, and other departments, and you’ll help shape the customer experience by gathering feedback, tracking service levels, and sharing ideas for continuous improvement.

We’ll set you up for success with hands-on, in-office training during your initial ramp-up period, with the possibility of hybrid work afterward based on performance. Because you’ll be part of a major system launch, flexibility to work occasional extended hours during go-live and peak periods is important. If you enjoy connecting with people, feel at home with technology, and take pride in getting things right, this is your chance to make a real impact as an ambassador for Beacon.

What You’ll Do

Serve as the first point of contact for customers, policyholders, and agents by phone and electronic channels, delivering friendly, professional support
Answer common questions like “How do I log in?”, “How do I submit a claim?”, and “Where do I make a payment?”
Provide online assistance with password resets, secure access codes, and portal navigation
Log, assign, and escalate tickets through HubSpot Service Hub, and send follow-ups to Concierge Team members as needed
Collect customer contact and policy information, and keep accurate, detailed records in company systems
Direct users to helpful guides, FAQs, video tutorials, and knowledge base articles
Use active listening to de-escalate challenging situations, and refer complex issues to the right experts
Keep customers informed with timely updates on outstanding requests
Monitor response and resolution times to meet service level expectations, and support customer feedback through post-interaction surveys
Partner with your team and other departments on problem solving and continuous improvement
Pitch in with data entry, account updates, and other administrative support as needed

Required Qualifications

High school diploma and 1–2 years of experience in customer service, a call center, data entry, or a related role
Experience with CRM or support software such as HubSpot, Zendesk, or similar strongly desired.
Intermediate Microsoft Excel skills
Tech-savvy and comfortable navigating multiple systems at once while helping customers needed.
Excellent communication, listening, phone etiquette, and follow-up skills – plus a calm, friendly voice (on the phone and online)
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
A positive, solutions-focused, “make it happen” attitude and a strong sense of urgency
Flexibility to work occasional extended hours during system go-live and peak periods

Preferred Qualifications

Bilingual in English and another language (Spanish strongly preferred).
Hands-on experience with HubSpot Service Hub.
Insurance or workers’ compensation experience (helpful but not required).

Why Work Here:

Beacon is proud to be a first‑place award winner of the 2023, 2024, 2025 and 2026 Best Places to Work in RI.
Beacon offers:
Competitive base salary with a broad range of compensation initiatives
Comprehensive health plans, life insurance, and wellness programs
Generous vacation time, plus telecommuting and flexible schedule arrangements
Retirement savings plan and 401(k) educational programs
Learning and development opportunities
A friendly, inclusive, and supportive culture focused on teamwork and knowledge sharing
A strong commitment to employee health, wellness, and work‑life balance

Apply About employer

Report this job