Supv Dispatch, Transfer Center Dispatch, full-time days

Beacon Health System is hiring a full-time day shift Supv Dispatch position for our Transfer Center Dispatch department at Beacon Health System in Granger, IN.

Be a Beacon. Make a Difference.

At Beacon Health System, you’re not just part of a team, you’re part of something bigger. Every patient interaction is a chance to lead with compassion, build trust, and create lasting impact. Here, your expertise supports healing, and your heart connects us to the communities we serve.

We offer a wide variety of benefits for our employees, including:

• Medical, Dental, & Vision Insurance through Cigna
• Life Insurance
• 403(b) Matching Retirement Fund
• Competitive Paid Time Off (PTO)
• Shift Differentials
• Employee Assistance Program (EAP)
• Tuition and Certification Reimbursement
• Clinical Ladder Program
• Local and National Discounts
• Beacon Academy Educational Courses
• Gym Membership Discount

About Beacon Health System

Headquartered in South Bend, Indiana, as a not-for-profit, community-governed health system, Beacon Health System provides care to more than 4,000 patients each day in northern Indiana and southern Michigan.

What You’ll Do

As a Supervisor Dispatch, you will report to the Director of Transfer Center Operations and be responsible for a variety of duties, including dispatching ambulances, wheelchair transportation, and medical helicopters; performing administrative office functions; collecting and maintaining data; and answering incoming phone calls.

Supervisor Dispatch Responsibilities

• Supervise and oversee the daily operations of the dispatch team, including ambulance, wheelchair, and medical helicopter dispatch.
• Ensure all team members are trained and knowledgeable about current protocols and regulations.
• Conduct performance evaluations, provide feedback, and implement improvement plans for dispatch staff under the direction of the program director and manager.
• Coordinate staff schedules to ensure adequate coverage and efficient operation.
• Develop and implement training programs for new hires and ongoing education for current staff.
• Monitor team performance metrics and identify areas for improvement.
• Address and resolve escalated issues from dispatch staff and ensure high levels of customer service.
• Dispatch ambulance, wheelchair, and a medical helicopter.
• Answer incoming calls and route them to appropriate departments or individuals.
• Maintained accurate records of patient transportation requests, including contact information, medical history, and transportation preferences.
• Use hospital bed management software to allocate and coordinate bed assignments.
• Work collaboratively with physicians, nurses, and other healthcare providers to ensure efficient and timely patient transport and bed placement.
• Maintain current knowledge of transportation regulations and protocols to ensure safety and regulatory guidelines compliance.
• Collect data on bed occupancy, bed utilization, and transportation metrics to identify areas for process improvement and quality enhancement.
• Perform office administration duties such as filing, copying, and printing documents as needed.
• Coordinate activities and training for subordinate personnel to meet performance standards.
• Develop, implement and monitor patient pre-authorization process.
• Coordinate third-party follow-up to reduce accounts receivables.
• Collaborate with the Reimbursement Department to set up Managed Care contract terms.
• Oversee billing, follow-up, and collection of Medicare and Medicaid accounts.
• Monitor and evaluate the need for new carrier and plan codes.
• Interact with payers, employers, and network representatives to administer contract terms and provide customer service.
• Coordinate day-to-day duties of the dispatch center staff.
• Address and resolve patient and third-party questions, concerns, and requests.
• Review reports to ensure contractual are posted correctly.
• Prepare reports based on the analysis of contract payment guidelines.
• Contribute to the overall effectiveness of the department.
• Attend seminars and workshops related to billing and collections.
• Attend required meetings.
• Assist the director with the performance evaluations and supervise subordinate associates.
• Completing other job-related assignments and special projects as directed.

What You Bring

As a Supervisor, Dispatch, you'll bring excellent written and verbal communication skills, the ability to multitask and thrive in a fast-paced environment, and strong organizational skills with exceptional attention to detail. You will also have the ability to work collaboratively with a diverse team of healthcare professionals and be comfortable using computer software applications such as Microsoft Office, Logis, and TeleTracking.

Required Qualifications

• An associate or bachelor's degree in business or healthcare is preferred.
• Minimum of 1 year of experience in healthcare, dispatch, or customer service-related field.
• Demonstrated successful collection experience in a medical facility required.
• Health Insurance background is required.
• Familiarity with hospital bed management software Teletracking and dispatch system Logis is preferred.