System Administrator II

System Administrator II Department Information Technology, Enterprise Applications

Level II

Experience Guideline 2-5 years

Reports To Lead System Administrator or VP of IT

FLSA Status Per organizational policy

Position Summary The System Administrator II independently administers enterprise applications and manages configurations, permissions, and policies. This role resolves escalated issues and supports application implementations and upgrades. The System Administrator II owns day-to-day operations of assigned platforms and serves as a resource for junior team members.

Key Responsibilities

• Independently administer assigned enterprise applications and M365 / SaaS platforms, including configuration, tenant settings, and policy management.
• Own user and license management processes, including role-based access, group structures, and permission models.
• Resolve escalated and advanced technical issues, performing root cause analysis and documenting solutions.
• Modify and maintain existing scripts (e.g., PowerShell) to improve the efficiency of recurring tasks.
• Support integrations between enterprise systems and assist with API-based connections.
• Enforce security, access, and compliance policies, including HIPAA and internal IT policies; support audits and access reviews.
• Administer MFA, Conditional Access policies, email security tools, and Intune device management; triage security alerts and resolve or escalate incidents to the SOC.
• Own onboarding and offboarding workflows in coordination with HR, including access provisioning and deprovisioning via Entra ID.
• Own defined tasks and workstreams within application implementations, migrations, and upgrades.
• Plan and execute changes through the change management process, including testing and rollback planning.
• Assist and provide guidance to System Administrator I staff.
• Create and maintain technical documentation, runbooks, and standard operating procedures.

Required Qualifications

• 2-5 years of experience in system administration or enterprise application support.
• Demonstrated independent administration of Microsoft 365, Entra ID / Active Directory, and at least one additional enterprise or SaaS platform.
• Working knowledge of PowerShell or an equivalent scripting language.
• Understanding of identity and access management, security controls, and compliance requirements.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Certifications such as Microsoft MS-102, SC-300, AZ-104, or equivalent vendor certifications.
• Experience with ITSM platforms and change management practices.

Competency Expectations Competency Expectation

User & license management Owns

M365 / SaaS administration Independent

Troubleshooting Advanced

Automation / scripting Modifies scripts

Integrations / APIs Supports

Security & compliance Enforces

Project delivery Owns tasks

Mentorship Assists