Jobs in the United States

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Added 2 mins ago
Director, Human Resources
corbion
Lenexa, KS
…capability gaps, strengthen succession pipelines, accelerate development, and partner with Talent Acquisition and Learning & Development on high-quality…
Added 2 mins ago
M
Business Program Manager, Global Intern Experience & Innovation
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Microsoft’s Early in Profession organization is looking for a strategic, collaborative, and innovative Business Program Manager, Global Intern Experience & Innovation to help evolve…
Added 3 mins ago
M
Research Intern - Foundational Models & Agent
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
…to market. Many of these experiences are powered by machine learning, giving you the chance to contribute to nearly every stage of a project, from ideation through shipping, and make an…
Added 3 mins ago
M
Cloud Solution Architect - Cloud & AI Applications
Microsoft
United States
- $86,100 to $187,400 USD / year
…team that thrives on collaboration, creativity, and continuous…
Added 4 mins ago
M
Research Intern - Speech Processing
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
…careers, but they also contribute to exciting research and development strides. During the 12-week internship, Research Interns are paired with mentors and expected to collaborate with…
Added 4 mins ago
M
Senior Partner Development Manager - ISV, Americas
Microsoft
United States
- $107,600 to $205,600 USD / year
The Senior Partner Development Manager (PDM) for the Americas Independent Software Vendor (ISV) team, is an important contributor to Microsoft's partner engagement strategy as part of the…
Added 4 mins ago
M
Research Intern - Coding Agents & Post-Training Optimization
Microsoft
WA · Redmond, WA · Redmond
- $6,810 to $14,610 USD / month
We are hiring a Research Intern to make coding agents better, cheaper and faster through post-training: reinforcement learning, fine-tuning, distillation, compression and inference…
Added 5 mins ago
R&D Engineer I
ITW
Mechanic Falls, ME
The R&D Laboratory Engineer I is responsible for conducting laboratory testing and supporting research and development efforts through data collection, analysis, documentation, and…
Added 5 mins ago
Marketing Technology Product Owner - Salesforce Loyalty & Offer Management
TD Bank
Portland, ME
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 7 mins ago
Senior Software Engineering Manager
Grainger Businesses
CHICAGO, IL
Develops organizational capability by leading workforce planning, succession planning, technical talent development, vendor partnerships, technology modernization initiatives, and…
Added 18 mins ago
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Sales Floor Supervisor - Mckinley Mall
Penney OpCo LLC
Blasdell, NY
- $23 to $28.75 USD / hour
Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly…
Added 18 mins ago
J
Salon Manager
JCPenney
Citrus Heights, CA
- $17.03 to $26.02 USD / hour
…exceptional client experience every day. As a behind the chair salon manager, you may work up to 8 – 16 hours per week behind the chair (depending on salon volume) with your own clientele,…
Added 18 mins ago
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Salon Manager
JCPenney
Clarksville, IN
- $15.48 to $24.93 USD / hour
…exceptional client experience every day. As a behind the chair salon manager, you may work up to 8 – 16 hours per week behind the chair (depending on salon volume) with your own clientele,…
Added 20 mins ago
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Radiologic Technologist - Xray (Full-Time | Days)
Yale New Haven Health
NEW HAVEN, CT
- Full-time
Opportunities for professional growth, learning, and development
Added 20 mins ago
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Radiologic Technologist - Xray (Part-Time, 24 Hrs | Benefits Eligible)
Yale New Haven Health
NEW HAVEN, CT
- Part-time
Opportunities for professional growth, learning, and development
Added 23 mins ago
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Administrative Assistant 1 (PCNs 07N27002, 07N27003)
State of Alaska
Anchorage, AK
- $24.15 USD / hour
The Department of Labor and Workforce Development, Division of Vocational Rehabilitation, is recruiting for two
Added 26 mins ago
PC
Human Resources Specialist
Pierce County
Tacoma, WA
- $35.13 to $44.23 USD / hour
…vendors. In addition, you will support hiring managers through learning and development initiatives by producing training sessions and developing resources that strengthen their recruitment…
Added 32 mins ago
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Pharmacy Operations Manager
Walgreens
NORTH CHARLESTON, SC
- $22.5 to $35.75 USD / hour
…business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians.…
Added 32 mins ago
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Store Manager Unassigned
Walgreens
SUMMERVILLE, SC
- $27.16 to $48.56 USD / hour
Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated…
Added 32 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
JACKSON, MS
- $17 to $23.25 USD / hour
…serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you…
Added 34 mins ago
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Naval Base Newport, RI
Added 37 mins ago
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Auto Care Center Service Manager
Walmart
NORTH LAS VEGAS, NV
- $21 to $34 USD / hour
…with opportunities for advanced associate training, business development, and application of…
Added 37 mins ago
Manager, AV Evaluation
General Motors
Carson City, NV
The Evaluation team builds and evolves the evaluation ecosystem that powers the development and scaling of GM’s autonomous driving technology. We develop metrics, automated workflows, and…
Added 40 mins ago
Administrative Assistant - Sales Operations Coordinator
Durr Systems
Southfield, MI
2+ years of experience in an administrative or office manager role
Added 40 mins ago
Manager of Research Computing
Loyola Marymount University
United States
Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…

BEACON BEHAVIORAL SUPPORT SERVICES

Help Desk Manager

Baton Rouge, LA, United States

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Job details

Experience: 7+ years of experience in IT support/helpdesk, including at least 2 years in a lead, supervisory, or management role.
Posting language: English

Original job description

Position Summary The Helpdesk Manager provides leadership and operational oversight for Beacon Behavioral’s IT service desk across the hospital and private practices. This role is accountable for the quality, responsiveness, and consistency of end-user technology support, and for building a high-performing Tier 1, Tier 2, and Tier 3 team. The Helpdesk Manager owns service delivery performance, drives continuous improvement through incident and problem management, and serves as the management escalation point for high-impact issues, partnering with infrastructure, security, and clinical and business stakeholders to keep care teams productive and systems compliant.

Key Responsibilities

Support and implement the Mission, Vision, and Core Values of Beacon Behavioral Hospital and Private Practices.
Uphold and embody Beacon Behavioral Hospital’s 5 Commandments for Exceptional Customer Service.
Team Leadership & Development:
Lead, coach, and evaluate Helpdesk staff; set clear goals, conduct performance reviews, and address performance issues
Recruit, hire, onboard, and train new team members; maintain a skills-development and cross-training plan
Build and manage staffing schedules, coverage, and on-call rotations to meet service needs, including after-hours support
Serve as the escalation point for Tier 3 technicians and mentor them on complex technical and customer issues
Service Delivery & Operations:
Oversee daily Helpdesk operations, including ticket queues, prioritization, assignment, and resolution within defined SLAs
Manage incident, request, and escalation workflows; ensure timely communication to stakeholders during major incidents
Monitor and report on service metrics (response/resolution times, first-contact resolution, backlog, customer satisfaction) and act on trends
Manage the ITSM/ticketing platform, knowledge base, and service catalog to keep them accurate and effective
Problem & Change Management:
Ensure root cause analysis (RCA) is completed for recurring incidents and major outages, and that preventive fixes are implemented
Participate in change management: review and approve changes, assess impact, coordinate rollouts, and validate outcomes
Drive standards, automation, and documentation that improve service desk effectiveness and reduce recurring tickets
Endpoint, Identity & Collaboration Services:
Provide oversight of end-user services including endpoints, Microsoft 365, identity/access (AD/Entra ID), and endpoint management (Intune/Autopilot/MECM)
Partner with network, infrastructure, and application teams to resolve cross-team issues and coordinate projects and deployments
Work with the security team to enforce endpoint compliance, support response to endpoint security events, and maintain audit readiness.
Manage vendor relationships and escalations for unresolved product and support issues; assist with contract and license oversight as assigned.
Participate in budget planning, asset lifecycle and hardware refresh planning, and resource forecasting for the Helpdesk function.
Communicate regularly with the Vice President of IT and business and clinical leaders on service performance, risks, and improvement initiatives.
Participate in after-hours maintenance, on-call rotation, and incident response efforts (as required).

Work Environment & Physical Requirements

Primarily office/remote environment with occasional lifting of IT equipment (up to 74 lbs).
Ability to sit/stand for extended periods; frequent computer use.
Traveling for On-Site Visits (as needed)

Security & Compliance Expectations (Healthcare Ready)

Adhere to HIPAA and organizational security policies when handling systems containing PHI/PII.
Maintain confidentiality and follow least privilege and secure verification procedures.
Ensure team members understand and follow security, privacy, and secure verification procedures.
Report suspected security incidents immediately per policy.

Core Competencies

Leadership and people development
Customer service mindset
Clear communication and documentation
Team collaboration
Ownership and follow-through
Analytical and data-driven decision making
Continuous learning

Required Qualifications

7+ years of experience in IT support/helpdesk, including at least 2 years in a lead, supervisory, or management role.
Demonstrated experience leading a technical support team and managing service levels, queues, and escalations.
Strong working knowledge of endpoint management and enterprise troubleshooting methodologies.
Experience administering and troubleshooting Microsoft ecosystem services (M365, identity).
Experience with ITSM/ticketing platforms and incident, problem, and change management processes.
Excellent documentation, reporting, and communication skills, with the ability to explain technical issues to non-technical audiences.

Preferred Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience with healthcare compliance practices (HIPAA, PHI/PII handling, audit support).
Experience with budgeting, vendor management, and IT project coordination.
Scripting/automation (PowerShell preferred).
Certifications: ITIL, MD-102, MS-102, Security+, AZ-104, or similar (or equivalent experience).
Experience with monitoring/logging tools and endpoint security platforms (EDR).

Success Metrics (Examples)

Service desk SLA attainment, first-contact resolution, and customer satisfaction scores
Reduction in recurring incidents and ticket backlog (measurable trend improvement)
RCA completion quality and timeliness for major incidents
Endpoint compliance and stability metrics (patching, encryption, failure rates)
Team engagement, retention, training completion, and skills growth
Quality and currency of knowledge base and process documentation

CONTINUING EDUCATION REQUIREMENTS

Personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate Member of Management. In addition, personnel are expected to accept personal responsibility for other educational activities to enhance job related skills and abilities.

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More about this job

Skills

Technical support
Leadership
Process improvement
Customer service
Team leadership
Prioritization
Communication skills
IT service management
Change management
Root cause analysis
Documentation
Collaboration
Microsoft 365
Regulatory compliance
Budget management
Forecasting
Incident response
Confidentiality
Decision making
Troubleshooting
Reporting
Computer technology
Computer science
Vendor management
Microsoft PowerShell
ITIL
Security+

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