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BEACON BEHAVIORAL SUPPORT SERVICES

Clinical Operations Manager

Linwood, NJ, United States

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Job details

Posting language: English

Original job description

Shore Clinical TMS & Wellness Center, part of Beacon Behavioral Health, is seeking a bright, dependable, and highly organized Clinical & Practice Operations Coordinator to help manage the day-to-day operations of our busy outpatient psychiatric practice. This is a unique hybrid position combining practice operations, administrative coordination, technology, patient interaction, and clinical support. We are not necessarily looking for someone with extensive medical-office experience or an advanced clinical degree. We are looking for someone with excellent judgment, strong organizational and computer skills, initiative, and the ability to learn quickly and take ownership. The ideal candidate is someone who sees what needs to be done and follows it through - someone who can become a trusted point person for the practice and help keep the office running smoothly without requiring constant direction. What You’ll Do; Practice & Administrative Operations · Help coordinate the day-to-day operations and workflow of the practice. · Monitor provider and treatment schedules and help maintain efficient patient flow. · Identify operational problems and take initiative to resolve routine issues. · Follow through on administrative tasks, projects, and deadlines. · Assist with reports, spreadsheets, patient-volume tracking, and other operational metrics. · Coordinate with Beacon Behavioral Health and other support teams when corporate assistance is required. · Assist with insurance authorizations and related administrative processes. · Help coordinate office supplies, equipment, vendors, and facility needs. · Support implementation of new office processes and continuous workflow improvements. Technology & Problem Solving · Become highly proficient with our electronic medical record and practice-management systems. · Assist staff with routine computer, printer, software, connectivity, and office-technology issues. · Learn new software and technology quickly and help other staff use systems effectively. · Troubleshoot problems independently when appropriate and coordinate outside support when necessary. · Help identify opportunities to use technology to make the practice more efficient. Clinical & Patient Support · Learn the fundamentals of our interventional psychiatry programs, including Transcranial Magnetic Stimulation (TMS) and Spravato®. · Receive training to assist with or administer TMS treatments when needed. · Assist with patient scheduling, documentation, treatment coordination, and other clinical-support activities. · Develop a professional and compassionate rapport with patients. · Maintain patient confidentiality and follow HIPAA and practice policies. Team Coordination · Serve as a reliable day-to-day resource for staff and help keep the office organized. · Help communicate priorities and follow up on assigned responsibilities. · Assist with onboarding and training new staff on office procedures and systems. · Help identify workflow problems before they become larger issues. · Communicate important operational matters to the Medical Director. · Be willing to take responsibility for the office when senior leadership is not immediately available. Who We’re Looking For More than a specific degree or job title, we are looking for the right combination of intelligence, maturity, initiative, reliability, and common sense.

The successful candidate will be:

· Highly dependable and accountable · Organized with excellent attention to detail · Comfortable taking ownership and following a task through to completion · Able to prioritize when several things are happening at once · Resourceful and capable of solving routine problems independently · Tech-savvy and comfortable learning unfamiliar software and systems · An effective written and verbal communicator · Professional and confident when interacting with patients and staff · Calm and practical under pressure · Coachable and receptive to feedback · Comfortable working both independently and as part of a team · Interested in learning and assuming greater responsibility over time

Qualifications

· Bachelor’s degree preferred, but exceptional candidates with equivalent education and experience will be considered. · Background may include business, healthcare administration, computer science/IT, psychology, neuroscience, biology, public health, communications, or another relevant field. · Previous healthcare or behavioral-health experience is helpful but not required. · Strong computer skills and ability to learn EMR/practice-management software, Microsoft Office, Google Workspace, and other applications. · Experience with spreadsheets, reporting, office administration, customer service, project coordination, or technology is a plus. · TMS experience is not required; training will be provided. · CPR certification can be obtained after hire if needed. Schedule This is a full-time, on-site position, Monday through Friday. The candidate should have some flexibility to stay later when practice needs require it. A Position With Room to Grow This position is well suited for someone looking for more than a routine administrative or technician job. For the right individual, there is significant opportunity to develop expertise in healthcare operations, interventional psychiatry, practice technology, patient care, and team coordination, while assuming increasing responsibility as skills and experience grow. We value people who take pride in their work, treat the practice as if its success matters personally to them, and enjoy being the person others can rely upon to get things done.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Paid time off
Vision insurance

Work Location: In person

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More about this job

Skills

TMS
Computer skills
Workflow
Problem solving
Troubleshoot
Scheduling
Documentation
Confidentiality
Train crew members
Attention to detail
Computer science
EMR
Microsoft Office
Google Workspace
Reporting
Office administration
Customer service
CPR

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