Business Applications Manager

Business Applications Manager

Position Summary

The Business Applications Manager is responsible for the administration, optimization, support, and strategic direction of the organization's business systems and applications. This role partners with business leaders to identify technology solutions that improve operational efficiency, data integrity, reporting capabilities, and user experience. The Business Applications Manager oversees system implementations, enhancements, integrations, vendor relationships, and ongoing application support.

Essential Duties and Responsibilities

Business Systems Management

• Manage the daily operation, maintenance, and performance of business applications across the organization.
• Serve as the primary administrator for key enterprise systems, including ERP, CRM, HRIS, project management, and other business-critical applications.
• Monitor system performance, troubleshoot issues, and coordinate resolutions with vendors and internal stakeholders.
• Ensure data accuracy, integrity, and security across all supported applications.

Process Improvement & Strategic Planning

• Partner with department leaders to analyze business processes and identify opportunities for automation and efficiency improvements.
• Lead application upgrades, enhancements, implementations, and integrations.
• Develop and maintain application roadmaps aligned with organizational objectives.
• Recommend and implement technology solutions that support business growth and operational excellence.

Project Management

• Plan, coordinate, and manage system implementation and enhancement projects.
• Establish project timelines, milestones, budgets, and resource requirements.
• Collaborate with internal teams and third-party vendors to ensure successful project execution.
• Conduct system testing, user acceptance testing, and deployment activities.

Reporting & Data Analytics

• Develop and maintain dashboards, reports, and data analysis tools.
• Support business intelligence initiatives and data-driven decision making.
• Provide users with actionable insights through application reporting capabilities.

User Support & Training

• Provide advanced application support and troubleshooting.
• Develop user documentation, training materials, and standard operating procedures.
• Conduct end-user training and promote adoption of new technologies and processes.
• Manage application-related support requests and prioritize system enhancements.

Vendor & Compliance Management

• Manage relationships with software vendors and service providers.
• Negotiate contracts and monitor vendor performance.
• Ensure applications comply with company policies, security standards, and regulatory requirements.
• Support cybersecurity and data governance initiatives related to business applications.

Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Management Information Systems, or related field.
• Equivalent combination of education and experience may be considered.

Experience

• 5+ years of experience supporting and administering business applications.
• 3+ years of experience managing application-related projects.
• Experience with ERP, CRM, HRIS, financial, or project management systems.
• Experience working with business stakeholders to define system requirements and process improvements.

Preferred Experience

• Experience in construction, engineering, manufacturing, industrial, or project-based environments.
• Experience with platforms such as Microsoft Dynamics, Oracle, SAP, Salesforce, Workday, UKG, Viewpoint, CMiC, Procore, or similar enterprise systems.
• Experience managing software implementations and system integrations.

Knowledge, Skills, and Abilities

• Strong understanding of business systems architecture and application lifecycle management.
• Excellent project management and organizational skills.
• Strong analytical, problem-solving, and troubleshooting abilities.
• Ability to translate business requirements into technical solutions.
• Proficiency with reporting tools, databases, and data analysis.
• Strong communication and stakeholder management skills.
• Ability to manage multiple projects and priorities simultaneously.
• Demonstrated commitment to customer service and continuous improvement.

Supervisory Responsibilities

• May supervise Business Systems Analysts, Application Specialists, or other technical support personnel.
• Responsible for coaching, performance management, and professional development of team members, if applicable.

Physical Requirements

• Ability to sit for extended periods while working on a computer.
• Occasional travel may be required to support business operations and system implementations.