Manager - Application Development, GSS

Job Description

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

General Summary:

The Manager - Application Development, Global Shared Services leads development and support for a portfolio of business-critical applications utilizing Microsoft stack within AWS cloud environment. The initial portfolio supports the Surface/TBL transportation business, including freight payment, transportation management, customer portals, pricing/rating, and the EDI and API integrations that connect BDP with carriers and customers. Scope may expand to other shared-services applications over time.

Job Requirements

Critical:

• Own production stability, availability and support for the Global Shared Services application portfolio, including incident escalation, Sev 1 response and problem management for recurring issues
• Lead the transition of Tier 1/2 application support to BDP’s global support organization, including transition planning, knowledge transfer, runbooks, knowledge articles, escalation criteria and operating-level agreements
• Define and own the Tier 3 support model, including named primary and backup owners for each application, after-hours coverage and contractor support scope, so that no application depends on a single individual
• Deliver the established portfolio consolidation plan, managing milestones, dependencies and risks, and making sure application retirements reduce the support burden
• Lead and develop technical leads, developers and contractors; build depth in the team through cross-training, succession planning and capacity planning
• Manage contractor and vendor performance, scope, deliverables and statements of work
• Partner with business stakeholders on priorities, UAT and communication; report portfolio health, support performance and risk to IT leadership
• Coordinate with global infrastructure, network, database, security, integration and service-management teams, including moving Surface-specific infrastructure dependencies into enterprise support where appropriate
• Uphold security, compliance, change control and financial-system controls across the portfolio
• Proven experience transitioning application support into a global or enterprise service desk / ITSM model (ServiceNow preferred), including defining Tier 1/2/3 boundaries and operating-level agreements
• Proven experience leading production support for business-critical, integration-heavy application environments

Need to be:

• Experienced in managing technical teams that mix employees and contractors (8+ years in application development/IT, including 3+ years in management)
• Experienced in delivering application portfolio consolidation, modernization or legacy retirement
• Proficient in Agile delivery practices, backlog management and release governance
• Knowledgeable in integration technologies, including APIs, EDI, file-based integrations (SFTP/FTP) and middleware
• Calm and decisive when managing production incidents
• Able to communicate clearly, both verbally and in writing, with technical teams, business stakeholders and senior leadership
• Able to produce and enforce excellent documentation, including runbooks, support matrices and knowledge articles

Familiarity with:

• Transportation, logistics, freight payment/audit, TMS or rating/pricing systems
• EDI transaction sets (204, 210, 214, 990) and IBM Sterling or similar middleware
• Shared-services or multi-business-unit IT environments
• Enterprise integration standards and API-led integration approaches

Principal Duties and Responsibilities:

• Lead developers and contractors supporting the Global Shared Services application portfolio
• Run incident escalation and Sev 1 response for portfolio applications, and drive root-cause analysis and permanent fixes for recurring issues
• Plan and carry out the Tier 1/2 support transition to the global support team, and track resolution times, escalation volumes and recurring problems
• Maintain support matrices, escalation paths, on-call and after-hours coverage, and runbooks for all production-critical applications
• Manage delivery of consolidation plan milestones and report progress to the Director and business stakeholders
• Oversee sprint planning, backlog prioritization, release coordination and delivery risk across internal and contractor teams
• Review technical designs and production-readiness, working with the technical leads
• Coordinate with infrastructure, network, database, security and integration teams on dependencies, changes and incidents
• Hold regular operational reviews and stakeholder updates
• Develop succession plans and cross-training so that knowledge and support capability are not concentrated in one individual

Please note: There is no relocation or immigration assistance associated with this opening.

Compensation is based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.

Please visit our website: www.bdpinternational.com

*** This is a great opportunity to advance your career! Come join our growing BDP team!***

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