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Added 3 mins ago
Assistant Store Manager 2328
Great Plains Specialty Finance Inc
Tulsa, OK
Escalate issues to the store manager, District Director of Operations (DDO), and the corporate office if unable to resolve them directly with the customer.
Added 4 mins ago
Pharmacy Intern
South Carolina CVS Pharmacy, L.L.C.
Columbia, SC
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Pennsylvania CVS Pharmacy, L.L.C.
Johnstown, PA
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Pennsylvania CVS Pharmacy, L.L.C.
McKees Rocks, PA
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Pennsylvania CVS Pharmacy, L.L.C.
Broomall, PA
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Ohio CVS Stores, L.L.C.
Granville, OH
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Grad Pharmacist
New Jersey CVS Pharmacy, L.L.C.
Rahway, NJ
…to further your knowledge of store, district, and regional operations. Through your hands-on experience, training roadmap, and time spent with leaders in your district you will deepen your…
Added 4 mins ago
Grad Pharmacist
New Jersey CVS Pharmacy, L.L.C.
Leonia, NJ
…to further your knowledge of store, district, and regional operations. Through your hands-on experience, training roadmap, and time spent with leaders in your district you will deepen your…
Added 4 mins ago
Pharmacy Intern
American Drug Stores Delaware, L.L.C.
Bismarck, ND
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Woodward Detroit CVS, L.L.C.
New Baltimore, MI
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Woodward Detroit CVS, L.L.C.
Canton, MI
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Woodward Detroit CVS, L.L.C.
Berkley, MI
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
CVS Pharmacy, Inc.
Woburn, MA
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Springfield, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Swansea, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Pekin, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Fairview Heights, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Chillicothe, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Fairview Heights, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Kankakee, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Collinsville, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Brookfield, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Highland Park CVS, L.L.C.
Bartlett, IL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Holiday CVS, L.L.C.
Vero Beach, FL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…
Added 4 mins ago
Pharmacy Intern
Holiday CVS, L.L.C.
Sarasota, FL
…while gaining an overview of store, district, and regional operations. You will gain valuable hands-on experience through a training roadmap that includes a combination of Key Learning…

Baylor Scott & White Health

ITSM Program Manager

Dallas, TX, United States

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Job details

Posting language: English
Posted: Oct 24, 2026

Original job description

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The ITSM Program Manager manages application systems study and programming activities for teams. Tasks must follow the work schedule and application development standards. Assist IS Directors and leadership with technical and process standards. Help with department budget planning and management.

Essential Functions of the Role

Is responsible for daily IT operations, including staff assignments, daily activities, service desk, ticket management, and IT relationships.
Is accountable for all new and modified systems in their area of responsibility.
Plans or oversees the testing, design, programming, timely implementation, and testing of applications projects utilizing approved development methodologies.
Provide training and guidance on information system operation.
Participate in improving project management, development, coding, debugging, testing, data services, process, application help, and training.
Oversee or perform the development and documentation of business requirements, goals, deliverables, and specifications with customers, employees, and help staff.
Maintains a broad knowledge of state-of-the-art technology, equipment, and systems.
Create project plans and provide time estimates for the iterations or phases of each project.

Key Success Factors

Deep understanding of ITIL and IT Service Management practices.
Experience developing enterprise training programs and learning curriculums.
Strong facilitation and presentation skills.
Knowledge of ServiceNow ITSM capabilities, workflows, and Knowledge Management.
Deep experience with ITSM Platform, ServiceNow.
Technical writing and documentation governance expertise.
Experience managing knowledge management programs and content lifecycle processes.
Firm leadership, problem solving, team building, and judgment making skills.
Skilled project manager with ability to articulate business needs.
Excellent written, verbal, and reciprocal communication skills.
Proficient computer software and database skills.
Ability to focus and prioritize strategic aims and work in a growing and challenging environment.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 5 Years of relevant experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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