Customer Service Coordinator

JOB REQUIREMENTS: Description Join the BAYCOM Team! BAYCOM provides best-in-class video, voice, and data technologies that connect and protect communities and organizations. Our employees are passionate, our company is growing, and we are proud to be 100% employee-owned. If you\'re looking for a culture built on integrity, innovation, and ownership - this is the place for you. We\'re seeking a Customer Service Coordinator to join our growing team in Green Bay, WI and help take BAYCOM\'s technology further. Who We Are BAYCOM is a leading provider of mission-critical communication and security solutions serving a wide range of industries, including manufacturing, education, transportation, construction, and utilities. As a 100% employee-owned affiliate of OwnersEdge, an ESOP (Employee Stock Ownership Plan) holding company, BAYCOM is part of a portfolio of sustainable, Midwest-based businesses committed to driving growth, creating value, and supporting our employee-owners and communities. We\'re proud to be one of the five largest Motorola and Panasonic dealers in North America - offering unmatched technology backed by a team of expert engineers and service professionals. What You\'ll Do As a Customer Service Coordinator, you will coordinate service activities from start to finish, ensuring timely execution, clear customer communication, and issue resolution. You will work cross-functionally to support scheduling, service delivery, and accurate documentation while maintaining a strong customer experience. Key Responsibilities: Own Customer Service Coordination - Coordinate non-project service activity from initiation through completion, ensuring work progresses timely and customers receive appropriate communication. Drive Issue Resolution & Accountability - Track open service issues, customer commitments, and action items; ensure ownership and deadlines are clear and drive items to completion. Coordinate Cross-Functional Execution - Serve as a central point of coordination between customers, technicians, service managers, scheduling, purchasing, engineering, sales, and other internal teams. Ensure Scheduling & Dispatch Readiness - Confirm technicians have the necessary information, equipment, documentation, site access, and customer requirements before work is scheduled or dispatched. Coordinate Small Service Installations - Support smaller installation service work that do not require dedicated Project Management, including procurement, demand for scheduling, customer communication, execution tracking, and closeout. Monitor Customer & Service Health - Review service activity, aging tickets, recurring issues, equipment concerns, and preventative maintenance trends to identify customer risks and proactively escalate concerns. Maintain Accurate Systems & Documentation - Ensure ERP, CRM, and service management records, statuses, notes, customer... For full info follow application link. AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E227E922A34B4221