End - User Support Analyst Sr

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

Position Details

• Facility: BayCare Health System, IS Customer Relationship Mgmt-BCHS
• Location: Morton Plant Hospital (Clearwater, FL)
• Status: Full Time, Exempt
• Weekend Work: Occasional (very rarely)
• On Call: Yes
• Remote Work: Never

Summary

• Responsible for providing direct service and end-use support for a wide variety of computing devices and peripherals within the BayCare system.
• Works extensively with the incident management system and is responsible for fulfilling end user requests and resolving issues on computing devices in accordance with established SLAs and IS/Field Services procedural standards.
• Typical responsibilities involve moves, adds, and changes for computer devices and responding to break/fix service requests.
• Participates in IS related projects as directed and to assist with technology refresh, inventory management, system imaging/staging, and materials distribution.
• Provides phone support and support of mobile devices.
• Exhibits skills and experience to be the sole IS support for a small to medium facility within the system.

Minimum Qualifications

• Experience: 7 years - Computer Related; Or - 5 years - Relevant experience with Associates.
• Required Education: High School Graduate or Equivalent GED
• Preferred Education: Associates Degree - Related Field
• Preferred Education: Bachelors Degree - Computer Science

Credentials

• Required: MS (Microsoft) - Related Field; Or - Computer Tech Related - Related Field
• Required: CompTIA A+ OR Microsoft Certified: Endpoint Administrator Associate OR equivalent

Equal Opportunity Employer Veterans/Disabled

Position End - User Support Analyst Sr

Location Clearwater:BayCare Sys Office East | Business and Administrative | Full Time

Req ID 182219